Request a USPS Refund: Domestic
To submit a USPS® refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:
- Tracking number
- Purchase receipt
- Photo ID (if in person)
Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: Domestic.)
Apply Online
You can request refunds for Priority Mail Express® items and certain extra services online.
Apply at the Post Office
You can apply for a refund in person at a Post Office™ location.
Business Customers
Businesses applying for a refund online may upload files with up to 1,000 individual USPS Tracking® numbers.
After Submitting Your Refund Request
Approved refunds are paid in different ways depending on the service and how you applied.
Receiving Your Refund
- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
- Business customers who applied for a refund online will be refunded by check, not credited back to their account.
- Business customers who applied for a refund at a USPS Retail® location will receive a credit to their USPS Corporate Account (USPSCA).
Appealing Denied or Partially Paid Requests
If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.