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Informed Delivery Video

Learn more about Informed Delivery with this interactive video experience. Discover how an Informed Delivery interactive campaign can help you meet your business objectives!



Informed Delivery 508 Script (TXT | 50KB)

Informed Delivery Video Transcript (TXT | 20KB)

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Informed Delivery® for Business Mailers

Create Once. Connect Everywhere.

The U.S. Postal Service® is enhancing the mail experience nationwide with Informed Delivery—an optional notification service that provides eligible residential consumers with a digital preview of their household's mail.

Informed Delivery offers business mailers the opportunity to engage users through an integrated mail and digital marketing campaign that generates additional consumer impressions, interactions, and insights.

Quick Links:

Informed Delivery is available to eligible residential consumers in the majority of ZIP Codes across the country.

Interested in Conducting an Informed Delivery Interactive Campaign?

Once you review the Quick Links, there are two ways to enter and submit an Informed Delivery campaign:

Mailer Campaign Portal


Need additional Informed Delivery campaign support?

Email us ( or call us (1-877-329-7206). Hours of operation are Monday – Friday from 7:00 a.m. to 5:00 p.m. CT with the exception of federal holidays observed by USPS®.

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How It Works for Consumers

Users have the ability to view grayscale images of the exterior, address side of letter-size mailpieces arriving soon. Mailpiece images are available via email notification, online dashboard, or mobile app.

The process is simple:

  1. Consumer signs up for Informed Delivery.
  2. Mail is imaged during processing.
  3. Images are matched to delivery points and mailer interactive campaigns are applied.
  4. User receives mailpiece images.
  5. User receives physical mailpieces.

If you're interested in signing up for Informed Delivery and experiencing the benefits of the feature first-hand, visit to see if your residential address or P.O. Box™ is eligible.

What Consumers Are Saying

Many consumers are already using Informed Delivery.
Here's what they have to say.1

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89% of users are satisfied or very satisfied with Informed Delivery

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93% would recommend Informed Delivery to friends, family, or colleagues

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70% of notifications are opened daily (on average)

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The Value of Informed Delivery

Informed Delivery can help mailers increase the reach of their marketing campaign through a synchronized physical and digital touchpoint. This feature allows you to:

  • Reach engaged consumers. Tap into an engaged user base that delivers higher-than-average email open rates.
  • Increase interaction. Generate multiple impressions from a single mailpiece.
  • Encourage faster responses. Offers, interactive content, and a clear call-to-action to help increase consumer response.
  • Reach customers digitally from their physical address. Expand your reach and audience base.
  • Get more bang for your buck. Potentially increase return on investment (ROI) for your campaign.
  • Measure campaign performance. Gain valuable data insights that can help optimize your marketing spend.

The Informed Delivery Calculator allows mailers to estimate how Informed Delivery interactive campaigns can enhance their Direct Mail campaigns. This tool uses mail volume and spend to approximate the impact of Informed Delivery in four mailing areas: reach, attention, response, and conversions.

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2019 Next Generation Campaign Awards

Have you created innovative campaigns this year?

The Next Generation Campaign Awards recognize mail owners, agencies, and printers that create innovative, engaging, and effective mail campaigns.

This year, there are two categories:

  • Grand Champion (for campaigns with interactive Informed Delivery content)
  • Innovative B2B Campaign Award (Informed Delivery not required)

Deadline for submission is January 15, 2019.

Grand Champion finalists and the Innovative B2B Campaign Award winner will be showcased at the 2019 National Postal Forum and in USPS marketing materials.

Learn More and Enter for Free