Managing Customer Returns

USPS Return Services Tips & Tools Help Reduce Costs

Make it easy for customers to return packages, whether they value speed or affordable pricing, with Priority Mail Return Service, Merchandise Return Service, Ground Return Service, and more. Build customer loyalty, increase sales, and control costs with flexible USPS® options.

Contact USPS Returns® Specialist

Ways to Provide Return Labels

  • Include one in the original shipment box.
  • Use the cloud platform.
  • Integrate the returns tool on your website.
  • Let customers print their own.
  • Request one through Print and Deliver Label Service.

Compare Return Options

USPS offers several commercial pricing methods for managing customer returns.
Returns Services Prices

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  Delivery Time Priced Payment Drop-off Locations Required Return Volume/Year
Priority Mail Return Service

1–3 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

First-Class Package Return® Service

2–4 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

Ground Return Service

2–9 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

Bulk Parcel Return Service

2–9 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

> 10,000

Merchandise Return Service

Varies by service

Based on chosen shipping option

Prepaid

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

Parcel Return Service

Varies

By weight & distance

Prepaid

  • Post Office
  • Collection Boxes

Determined by vendor

Print and Deliver Label Service

Varies by service

By weight and chosen shipping option

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

Determined by vendor

Download the USPS Package Returns Comparison Checklist (PDF 128 KB)

Learn About Return Services

Expand All

Priority Mail Return Service

Priority Mail Return Service offers a combination of speed and value that is ideal for time-sensitive or high value items. It's a fast and affordable premium solution for high-volume shippers who want to provide prepaid return labels to their customers. Insurance up to $5,000 against loss and damage is available for an additional fee.

First-Class Package Return Service-Commercial

First-Class Package Return® Service is a smarter way for high-volume shippers to quickly receive lightweight (under 1 lb) documents or merchandise. Insurance up to $5,000 against loss and damage is available for an additional fee.

Ground Return Service

Ground Return Service is a great way for high-volume shippers to receive merchandise returns when low price is more important than speed. It includes USPS Tracking® for package visibility; insurance up to $5,000 against loss and damage is available for an additional fee.

Bulk Parcel Return Service

Bulk Parcel Return Service is designed for shippers of Parcel Select Lightweight® or USPS Marketing Mail® machineable packages as a solution to return unopened packages that are refused or undeliverable-as-addressed, as well as packages that have been opened and relabeled. There is a minimum annual volume of 10,000 return packages.

Merchandise Return Service

Merchandise Return Service (MRS) is a convenient way for businesses processing fewer than 10,000 returns a year to track their inventory and Print and Deliver prepaid return shipping labels. Merchants can use Priority Mail Return Service, First-Class Package Return Service, and Ground Return Service labels with the tool.

Parcel Return Service

Parcel Return Service (PRS) is a dedicated returns service for shippers with a high volume of returns. Get convenient prepaid, preprinted return shipping labels that meet USPS specifications. Return items should be picked up from a Return Delivery Unit or a Return Sectional Center Facility.

Request Enrollment in Parcel Return Service (RTF 85 KB)

Requirements for Using PRS

  • Have an Approved Reverse Manifesting System and enough processing centers to manifest packages picked up from the Sectional Center Facility within 48 hours.
  • Logistics capabilities to pick up at local Post Office locations are also needed to qualify for the Return Delivery Unit rate.
  • Use approved third-parties to assist with your parcel return operations.
  • PRS permit holders must submit the authorization letter and Form 3801, Standing Delivery Order, to each applicable facility. A primary form of acceptable identification is required before each pickup. See Acceptable IDs & Restrictions

Print and Deliver Label Service gives consumers a return shipping label generated and delivered by the Postal Service at the authorization of a merchant. Available for USPS Returns services, labels can be delivered to the consumer's address or PO Box or picked up at a Post Office. The merchant is charged postage when the return package is shipped.

For assistance with the USPS-hosted label generation tool or if you would like more information on returns, send an email to returns@usps.com.

Need to return something you purchased?

Easily create and print a return label with Click-N-Ship®. To get started, sign into your USPS.com® account or sign up for free today.

Print a Label