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Return Services

person accepting returned product

Returns Are Inevitable - Make Them Easy

Make it easy for customers to return a package to you. Create customer loyalty, increase sales, and control costs by giving your customers quick, convenient, and flexible ways to return items through USPS®.

Ways to Provide Return Labels

  • Include one in the original shipment box
  • Use the cloud platform
  • Integrate the returns tool on your website
  • Let customers print their own
  • Request one through Print and Deliver Label Service
Contact USPS Returns Specialist

Return Options

  Delivery Time Priced Payment Drop-off Locations Required Return Volume/Year
Priority Mail Return Service® 1–3 days Per piece and # of labels scanned Scan–based Post Office
Collection Boxes
Package Pickup
No minimum
First–Class Package Return Service® 2–4 days Per piece and # of labels scanned Scan–based Post Office
Collection Boxes
Package Pickup
No minimum
Ground Return Service 2–9 days Per piece and # of labels scanned Scan–based Post Office
Collection Boxes
Package Pickup
No minimum
Bulk Parcel Return Service 2–9 days Per piece and # of labels scanned Scan–based Post Office
Collection Boxes
Package Pickup
> 10,000
Merchandise Return Service Varies by service Based on chosen shipping option Prepaid Post Office
Collection Boxes
Package Pickup
No minimum
Parcel Return Service Varies By weight & distance Prepaid Post Office Determined by vendor
Print and Deliver Label Service Varies by service By weight and chosen shipping option Scan-based Post Office
Collection Boxes
Package Pickup
Determined by vendor

 

Download the USPS Package Returns Comparison Checklist (PDF | 128 KB)

Priority Mail Return Service™ Expand Collapse FAQ question

Priority Mail Return® Service offers a combination of speed and value that is ideal for time-sensitive or high value items. It's a fast and affordable premium solution for high-volume shippers who want to provide prepaid return labels to their customers. Insurance up to $5,000 against loss and damage is available for an additional fee.

See Pricing Files

Need Help?

For assistance with the USPS-hosted label generation tool or if you would like more information on returns, send an email to returns@usps.com.

 

Need to return something you purchased?

Print a Label