Find Missing Mail
Whether you are sending it or receiving it, your mail is important to you and the U.S. Postal Service®. When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.
How to Start Your Search
1. Check the Current Status
Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status.
Informed Delivery® Users
Informed Delivery provides a digital preview of your incoming mail. There may be occasions where a mail item may be delayed in reaching its destination. For additional information, please visit Informed Delivery FAQs.
2. Complete a Help Request Form
We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form.
We'll forward your request to your local Post Office™ facility to help locate any missing items.
3. Submit a Missing Mail Search Request
If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information:
- Sender mailing address
- Recipient mailing address
- Size and type of container or envelope you used
- Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship® label receipt
- Description of the contents such as what it is and the brand, model, color, or size, if applicable
- Pictures that could help us recognize your item
We’ll forward your request to your local Post Office to help locate any missing items.
What to Expect Next
USPS® Mail Search
When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.
If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items. It is also possible that your package or mail will not be recovered because it was not safe to forward.
Requesting a Refund
If you used a service with a money-back guarantee such as Priority Mail Express®, you may be able to request a refund.
File a Claim
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.