THIS DOCUMENT IDENTIFIES THE TERMS AND CONDITIONS UNDER WHICH THE UNITED STATES POSTAL SERVICE® MAKES THIS SERVICE AVAILABLE TO YOU. BY SIGNING UP ONLINE, YOU ARE STATING THAT YOU HAVE READ AND UNDERSTAND THIS DOCUMENT, AND YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.


SERVICE DEFINITION


USPS® Premium Forwarding Service Residential™ (PFS-Residential™) is a fee for service for shipping mail from a primary residential address (with certain restrictions) to a temporary address using a Priority Mail® shipment. Mailpieces, such as those requiring a delivery scan or signature, Priority Mail Express™ service, and pieces required to be sent separately as “outsides” are rerouted piece by piece.


Service Rules for Online Sign Up


1. PFS-Residential is available only to and from domestic addresses, not including APOs, FPOs and other destinations requiring a Customs Declaration such as ZIP Code™ 969 (international mail).


2. An official temporary or permanent Change of Address Order (PS Form 3575) nor a Hold Mail Authorization (PS Form 8076) may be active simultaneously with PFS-Residential.


3. This service ships mail for an entire household or for an individual addressee FROM a primary address. Only one ‘household’ PFS-Residential may exist per primary address. There may be multiple ‘individual’ PFS-Residential requests per primary address.


4. Business addressees and centralized delivery points are generally ineligible. Customers with a PO Box as the primary address are NOT eligible to sign up online at this time.


5. Customers can have all their mail delivered to a temporary address for a minimum of two weeks and a maximum of one year. All mail is shipped regardless of mailpiece endorsements.


6. Shipments are mailed once a week on Wednesday except for those pieces required to be shipped separately.


7. Customers signing up online must pay for the service with a credit card. See Payment Policy and Refund Policy for further details.


8. For customer security, the credit card billing address MUST match the primary address


9. The start date is the first day the customer wants the Postal Service to hold the mail for shipment. The end date is the last day the customer will accept mail delivered to the temporary address. The resume date is the date on which mail delivery will resume to the primary address.


10. The last shipment date will be the previous Wednesday from (End Date – 4 days)


11. The PFS-Residential “Hold” (the time between the End Date and the Resume Date) must be no longer than 14 days.


12. The initial creation of the PFS-Residential request must not be more than 30 days in advance of the start date and before Midnight CST prior to the requested start date.


13. Mail requiring a scan, signature or additional postage at delivery will be rerouted separately.* Examples of such mail include Priority Mail Express, mail bearing USPS Tracking™ or Return Receipt; Postage Due Mail and Insured Mail.


14. Some packages rerouted separately from the weekly shipment to the temporary address will arrive at the temporary address postage due at the appropriate rate of postage:*

a. Priority Mail Express service: Priority Mail Express articles are rerouted immediately to the temporary address and will not be included in the PFS-Residential package. No additional charges will apply.

b. Priority Mail service: Priority Mail articles are not held for shipment in the PFS-Residential package, unless doing so would not delay its delivery to the temporary address. No additional charges will apply.

c. First-Class Mail® packages: First-Class Mail packages that do not fit in the weekly shipment will be rerouted separately at no additional charge.

d. Standard Mail® service: Standard Mail pieces will be included in the PFS-Residential package if they fit (after letters, flats or large envelopes, and magazines are inserted). Otherwise, they will be shipped postage due at the 1-pound Standard Post™ price and the appropriate zone regardless of the initial postage on the piece. Refer to http://postcalc.usps.gov/Zonecharts for information about Postal Service™ mailing zones. The appropriate postage due postage will be collected at the point of delivery.

e. Standard Post and Package Services mail: Standard Post, Bound Printed Matter, Media Mail®, and Library Mail pieces will not be included in the PFS-Residential package. These mailpieces will be shipped postage due at the same mail class and postage price under which they were originally sent. The appropriate postage due will be collected at the point of delivery.


Note: To avoid additional charges, customers should have the sender of Standard Mail packages and Package Services packages send this mail directly to the temporary address (see the Disposition of Mail Chart).


Payment Policy


1. Customers signing up online must pay for the service with a credit card.


2. The enrollment fee must be paid at the time of application.


3. Weekly installment fees will be processed in a recurring fashion. The first recurring payments will be processed on the start date and then each Wednesday thereafter until the requested end date.


4. If recurring payment fails, the shipment to temporary address will be suspended until payment information is updated successfully. Payment information must be updated prior to Tuesday Midnight CST in order to receive the next week’s shipment.


5. Once payment information has been updated, after a recurring payment failure, shipment will resume. The customer will be charged for both the current week’s installment and any week prior in which payment failed.


6. If payment information is not updated within 14 days after initial payment failure, the PFS-Residential request will be cancelled. Mail will resume to the primary address


7. If the PFS-Residential order is modified to extend the request and a price change occurs for PFS-Residential services, the new price will be applied to the extension.


8. If the PFS-Residential order is modified to shorten the service, in order to avoid payment for the terminated shipments, customers must modify by Tuesday Midnight CST one week prior to the Wednesday shipment date of the week desired to be terminated.


Service Modifications


1. Customers may modify or cancel a PFS-Residential request online only if the initial request was created online.


2. Modification of the start date must be completed no later than Midnight CST before the start date.


3. Modification of the resident information (individual/household) must be made no later than Midnight CST prior to the start date.


4. Modification of the end date to extend service must be completed no later than Tuesday Midnight CST prior to the final Wednesday shipment of the end week provided.


5. Modification to the end date to shorten the service must be completed no later than Tuesday Midnight CST prior to the Wednesday shipment date of the week desired to be terminated.


6. Modification to the resume date must be made prior to Tuesday Midnight CST before the Wednesday of the last shipment date of the end week provided.


7. Customers may cancel their PFS-Residential request online up to Midnight CST prior to the start date.


Refund Policy


1. The enrollment fee is not refundable.


2. PFS-Residential is not a guaranteed service; no refunds are allowed for delayed shipments.


3. Because weekly installments are processed in a recurring fashion when services are rendered, the weekly shipment fees are not refundable.


4. For concerns or complaints, please visit your local Post Office.