Video Transcript: Request a USPS Refund Online (Domestic)

[Title Banner Graphic: How to Request a Refund]

00:00	The United States Postal Service® places its customers first.

00:04	That's why we offer a money-back guarantee for Priority Mail Express® and a refund for Extra Services.

[ON SCREEN: Extra Services include: Certified Mail®, Return Receipt Electronic, Return Receipt Hardcopy 3811), USPS Signature Confirmation™, and USPS Tracking® for USPS Marketing Mail™ parcels]

00:10	If we don't fulfill the service obligations we will refund you – either the postage or the fees – depending on the service. 

[ON SCREEN: Online Refunds do not apply to international shipments. Adult Signature Required and Adult Signature Restricted Delivery products do not qualify for Online Refunds. Must meet all terms of eligibility for refund.]

00:17	And there's good news. We're saving you a trip to the Post Office™ by giving you a new online application to request a refund using your computer, tablet or smartphone.

00:28	Sign in to USPS.com and go to the Help tab to request a refund.

00:34	If you're a business customer, use the Business Customer Gateway website to request refunds for up to 1,000 items, each with individual USPS tracking numbers in one bulk-file upload.

00:44	Refunds for Priority Mail Express® items must be filed within 30 days.

00:49	Refunds for qualifying Extra Services must be filed within 60 days.

00:53	You'll be required to enter some details about your items, including the tracking number, and the reason why you are requesting a refund.

01:02	If applicable, you may be required to upload a proof of purchase.

01:06	If your refund is approved, we'll send you a check in the mail for your reimbursement. 

01:10	If you are a Click-N-Ship® customer, you will be refunded via your original payment method (PayPal or credit).

01:16 	The U.S. Postal Service® is enhancing our online applications to make it easier for you to communicate with us and to simplify the refund request process with ease of use.

01:27	We thank you for choosing the United States Postal Service® for your shipping needs, and we want to remain your shipper of choice.

01:33	Our priority is you. 

© 2017 United States Postal Service. All Rights Reserved.