International Refunds

Shipments out of the United States are traced and processed differently from arriving mail. Mail sent from the US may be eligible for a postage or fee refund if

  • A guaranteed or full service was not rendered.
  • You were incorrectly charged return charges for an undeliverable-as-addressed item.
  • You were overcharged.

For shipments sent within the United States, see Domestic Services Refunds

International Services Refunds

Each refund process has different requirements. Learn how to apply before starting your request.

Requesting an International Service Refund

Some international refund requests begin with an inquiry process. Learn how to start your request. For detailed eligibility information, see the International Refunds - Eligibility Details (IMM 940)

Global Express Guaranteed Postage

Global Express Guaranteed (GXG®) comes with a money-back guarantee.

How to Apply

When to Apply

You must request a refund within 30 days of the mailing date.

What You Need

The original receipt of the Air Waybill (shipping label) is required when filing a refund request. Some restrictions apply.

Request a Refund

Call the Customer Care Center at 1-800-222-1811 for details on filing a refund request.

GXG Guarantee Details (GXG Service Guide)

PMEI with Money-Back Guarantee Service

If your Priority Mail Express International shipment did not arrive on the guaranteed delivery date, you can request a refund.

How to Apply

When to Apply

You must make your inquiry within 30 days of the mailing date.

What is Eligible

The Postal Service will refund postage only when:

  • Your inquiry was initiated within 30-days of the mailing date.
  • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
  • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees - Priority Mail Express International with Guarantee Service.

Request a Refund

Call the Customer Care Center at 1-800-222-1811.

Priority Mail Express International (PMEI)

The Postal Service will refund postage of Priority Mail Express International items with some restrictions.

How to Apply

When to Apply

You must make your inquiry within 90 days of the mailing date.

What is Eligible

The Postal Service will refund postage only when:

  • The inquiry process confirms that there is loss, damage, or missing contents.
  • Inquiry was initiated within the 90-day filing period.
  • The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
  • You have received PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service.
Priority Mail Express International Inquiry Process Inquiries, Indemnities, and Refunds

Request a Refund

Call the Customer Care Center at 1-800-222-1811.

International Click-N-Ship Labels

Unused international Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).

How to Apply

Online Refunds for Unused Click-N-Ship (CNS) Labels

What is Eligible

  • Labels that have not been scanned by the postage system.
  • Labels created within the past 30 days of label print date.
  • Labels that do not already have a refund request.

Request a Refund

  1. Log into your Click-N-Ship account.
  2. Click Shipping History.
  3. Check the labels you want refunded.
  4. Where you see, Track Labels, select Refund Labels from the dropdown list.
  5. Click Proceed.

Older Unused Click-N-Ship (CNS) Labels

If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:

  • User Name
  • Click-N-Ship account number
  • Label number
  • Transaction number and date