International Refunds

Shipments sent from the United States may be eligible for a postage or fee refund if any of the following apply:

  • A guaranteed or full service was not rendered.
  • You were incorrectly charged return charges for an undeliverable-as-addressed item.
  • You were overcharged.

ALERT: The money-back guarantee for GXG has been suspended until further notice.

Requesting an International Service Refund

Some international refund requests begin with an inquiry process. Learn how to start your request. For detailed eligibility information, see the International Refunds - Eligibility Details (IMM 940).

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Global Express Guaranteed Postage

The money-back guarantee for Global Express Guaranteed® (GXG®) has been suspended until further notice.

International Click-N-Ship Labels

Unused international Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).

Online Refunds for Unused Click-N-Ship (CNS) Labels

What Is Eligible

  • Labels that have not been scanned by the postage system.
  • Labels created within the past 30 days of label print date.
  • Labels that do not already have a refund request.

Request a Refund

  1. Log in to your Click-N-Ship account.
  2. Click Shipping History.
  3. Check the labels you want refunded.
  4. Where you see, Track Labels, select Refund Labels from the dropdown list.
  5. Click Proceed.

Older Unused Click-N-Ship (CNS) Labels

If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:

  • Username
  • Click-N-Ship account number
  • Label number
  • Transaction number and date

Priority Mail Express International (PMEI)

The Postal Service™ will refund postage of Priority Mail Express International® items with some restrictions.

When to Apply

You must make your inquiry within 90 days of the mailing date.

What Is Eligible

The Postal Service will refund postage only when:

  • The inquiry process confirms that there is loss, damage, or missing contents.
  • Inquiry was initiated within the 90-day filing period.
  • The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
  • You submit PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service; this form is available at Post Office™ locations, postal retail units, and business mail entry units (BMEUs).

Priority Mail Express International Inquiry Process

Inquiries, Indemnities, and Refunds

Request a Refund

Call the Customer Care Center at 1-800-222-1811.

Priority Mail Express International with Money-Back Guarantee Service

If your Priority Mail Express International shipment did not arrive on the guaranteed delivery date, you can request a refund.

When to Apply

You must make your inquiry within 30 days of the mailing date.

What Is Eligible

The Postal Service will refund postage only when:

  • Your inquiry was initiated within 30-days of the mailing date.
  • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
  • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees - Priority Mail Express International with Guarantee Service.

Request a Refund

Call the Customer Care Center at 1-800-222-1811.