Customer Service

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Do you have a question about a U.S. Postal Service® product or service? Our customer service representatives are here to assist you.

When will my mail begin to be forwarded after I submit a Change of Address (COA)?

Answers

Forwarding will begin 7 to 10 Postal business days from the effective date on the COA card to receive forwarded mail at the new address. It is recommended that a COA be filled out 2 weeks before moving but may not be completed more than 3 months prior to moving.

More information on Change of Address ›

Submit a Change of Address online ›


Can I schedule a Free Package Pickup?

Answers

You can request a Free Package Pickup during regular mail delivery, if you have created your postage label on Click-N-Ship® or with a PC Postage® provider, and are shipping using one of the following services: Priority Mail®, Priority Mail Express™, Global Express Guaranteed®, or Merchandise Return Services.

More information on Schedule a Pickup ›

Where can I purchase stamps after business hours?

Answers

The Postal Service® offers multiple options to conveniently purchase stamps. You can order stamps on USPS.com® any time of the day by selecting on "Buy Stamps" or "Shop." You can also visit one of our many Approved Postal Providers®, including grocery and convenience stores, or a Self Service Kiosk (Automated Postal Centers®) in your local Post Office™ lobby. Go to Quick Tools on USPS.com under "Find USPS Locations" for hours and directions. You can also ship packages from many of these convenient locations.


What if my USPS® mail/package has not been delivered?

Answers

To find out if your mail or package has not met the delivery standards, please check the chart below.

MAIL CLASS DELIVERY STANDARD CONTACT CUSTOMER SERVICE AFTER:
First-Class Mail® 2 - 3 days (not guaranteed) 5 or more Days from the date of mailing
Priority Mail® 1, 2, or 3 days (not guaranteed) 5 or more Days from the date of mailing
Priority Mail Express™ 1 - 2 days (guaranteed) Guaranteed Delivery Date/Time Missed
Standard Post™ 2 - 8 days (not guaranteed) 14 or more Days from the date of mailing

If your mail or package has not arrived within the time noted above, please complete a delayed mail report. Please have your mail or package information available when completing the form, particularly your tracking number if applicable.

More information on delayed mail ›

How do I file a complaint?

Answers

You may file a complaint by email, or by phone at (1-800-275-8777).

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