USPS Package Intercept

 

With USPS Package Intercept®, you can redirect a mailpiece you’ve sent. If your mailpiece has not been delivered or released for delivery, you can have it redirected back to the original sender’s address or to a different address. Retail and commercial customers can request this service for packages, letters, and flats with a tracking barcode.

How It Works

Shipments are intercepted at the initial destination delivery unit and redirected by request of the shipper.

First, USPS Tracking™ to get the tracking information of your mailpiece. If your mailpiece hasn’t been delivered or released for delivery, you can request USPS Package Intercept service.

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If you’re a commercial customer with a Centralized Account Payment System (CAPS) debit or trust account, you can request USPS Package Intercept by registering online and submitting your request through the Business Customer Gateway (see link below). A CAPS debit or trust account is required to pay for the USPS Package Intercept fee and any applicable postage for the intercepted item.
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Registered USPS.com customers can request the service by submitting their request at USPS.com. A credit card is required for payment of the USPS Package Intercept fee. Any applicable postage for sending the intercepted item to a different location will be collected at the time of delivery by a USPS carrier. Items with a barcode generated by commercial manifest mailers cannot be intercepted through usps.com.
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Requirements

  • USPS Package Intercept service is only available for domestic shipments* sent by Priority Mail Express™, Priority Mail®, First-Class Mail®, First-Class Package Service™, Parcel Select®, and Package Services.
     
  • Only packages, letters, and flats with a tracking barcode can be intercepted.
     
  • Packages should measure no more than 108 inches in length and girth combined.
     
  • USPS Package Intercept is not available for nonmailable items or a mailpiece that has surface-only transportation markings, such as Label 127, Surface Mail Only, or bears other hazardous materials markings, such as Consumer Commodity ORM-D.
     
  • A USPS Package Intercept fee applies for all requests.

    Get Package Intercept price information ›
     
  • All intercepted mailpieces are redirected as Priority Mail and pay the Priority Mail postage, except when the item was originally sent using Priority Mail Express, Priority Mail, or First-Class Mail.

Commercial customers can also purchase additional services, like Adult Signature Required, Adult Signature Restricted Delivery, Signature Confirmation, and Insurance (Insurance coverage is included on the redirected Priority Mail piece; insurance may be added by the mailer only if the original shipment included insurance and for the original value stated) when requesting a mailpiece be intercepted.

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* Exceptions apply to Periodicals and Standard Mail®

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