USPS Premium Forwarding Service Local

Your PO Box Mail Comes to You.

Premium Forwarding Service Local (PFS-Local) is a mail forwarding option for eligible business and residential PO Box customers.1 USPS® packs up your PO Box mail at the Post Office and delivers it to a local street address serviced by the same Post Office.

Customers whose PO Box and street address are not serviced by the same Post Office may be eligible for one of our other forwarding service options.

Save Time Checking Your PO Box

Get PO Box mail delivered to your local street address as often as you want, so you don't have to make multiple trips to the Post Office.

Set Delivery
Frequency

Choose how often you would like your PO Box mail forwarded. Have mail delivered daily, once a week, a few times a week, or monthly.

Track Incoming Shipments

Get email notifications about incoming shipments with USPS Tracking® numbers so you can stay on top of mail delivery.

How It Works

PFS-Local delivery is available Monday through Saturday, excluding postal holidays. You will select your delivery frequency and all of your other service details when you complete enrollment. Once USPS confirms your eligibility for PFS-Local, you'll receive a final confirmation email with your request details from us.

Please allow at least 1 week from the date of purchase before your requested service start date.

Before enrolling, please view the Terms and Conditions of PFS-Local

Fees

An annual enrollment fee of $19.35 is required, plus a $21.10 fee for 1 container of mail per delivery day. If multiple containers are required based on mail volume, additional container charges will apply.

Enrolling in PFS-Local — Residential Customers

For customers with a residential PO Box, Premium Forwarding Service Local is available for purchase via credit card on The Postal Store®.

  1. Go to The Postal Store.
  2. Select the frequency that meets your needs.
    • Options include daily (6 times a week), once weekly, twice a week, three times a week, and monthly
  3. Add the selected frequency to your shopping cart and finish checkout.
  4. When your purchase is complete, you'll get a confirmation page and an email with instruction on where to enter additional details for your request.
    • Details include service start date, PO Box number, forwarding address, and other delivery information.
Start PFS-Local for Residential

Enrolling in PFS-Local — Business Customers

For customers with a business PO Box, Premium Forwarding Service Local is available through the Business Customer Gateway. A permit linked to the Enterprise Payment System (EPS) is required.

  1. Go to Business Customer Gateway.
  2. Selecting Premium Forwarding Service Local under the Shipping Services menu.
  3. Complete the registration and payment process with a valid EPS permit.
Start PFS-Local for Business

Cancelling your PFS-Local Service

If you purchased Premium Forwarding Service Local via the Postal Store, email PFS-Local@usps.gov to request cancellation.

  • Give USPS at least a 24-hour notice of cancellation requests.
  • Include the subject line "Premium Forwarding Service Local Cancellation Request".

If you signed up through Business Customer Gateway, you can log in to your account and cancel your request.

Requesting a Refund for PFS-Local

All requests for refunds of Premium Forwarding Service Local orders purchased via the Postal Store must be sent to PFS-Local@usps.gov. Refunds will be available for any unused containers at the end of the service period subject to applicable restrictions.

What You Need

At minimum, you must provide the following information in your email:

  • Order Number, Confirmation Number, or Tracking Number(s) for the shipments you would like refunded
  • Reason for the refund request

What Is Not Eligible

  • Enrollment fee (unless customer is ineligible for service)
  • Container fee for used containers
  • Delayed shipments

For additional details and restrictions, see Mailing Standards of the United States Postal Service, Domestic Mail Manual § 508.7.4 and the Terms and Conditions.

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Frequently Asked Questions

What are the eligibility requirements for Premium Forwarding Service Local?

The PO Box must be active and paid, and the person making the request must be the box holder on file from the original PO Box application. The PO Box and the street address that you wish to have the mail forwarded to must be serviced by the same Post Office facility. The PO Box must not be a Group E PO Box, or part of a Commercial Mail Receiving Agency (CMRA). The primary or secondary address must not be an APO/FPO or DPO, or an address within the 3-digit 969 ZIP Code area. Customers who have an active PFS-Residential or PFS-Commercial order, an active Hold Mail authorization, or an active Change-of-Address (temporary or permanent) are also not eligible.

How are the Premium Forwarding Service Local prices calculated?

All prices on the Postal Store include the $19.35 annual enrollment fee and account for one container of mail per delivery day. The prices are calculated as follows:

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PFS-L Daily

52 weeks a year x 6 days a week = 312 days

312 days – 10 non-delivery holidays = 302 deliveries

302 deliveries x $21.10 container fee = $6,372.20

$6,372.20 + $19.35 annual enrollment fee = $6,391.55

PFS-L 1x Weekly

52 weeks a year x $21.10 container fee = $1,097.20

$1,097.20 + $19.35 annual enrollment fee = $1,116.55

PFS-L 2x Weekly

52 weeks a year x 2 times a week = 104 deliveries

104 deliveries x $21.10 container fee = $2,194.40

$2,194.40 + $19.35 annual enrollment fee = $2,213.75

PFS-L 3x Weekly

52 weeks a year x 3 times a week = 156 deliveries

156 deliveries x $21.10 container fee = $3,291.60

$3,291.60 + $19.35 annual enrollment fee = $3,310.95

PFS-L Monthly

12 months a year x $21.10 container fee = $253.20

$253.20 + $19.35 annual enrollment fee = $272.55

What is the container fee?

A container is what the Post Office will use to place all of your PO Box mail in for the carrier to deliver to your specified forwarding street address. It may be an envelope, box, or tub to fit a large volume of mail. If all your items will not fit into one large container, multiple containers may be required and additional container fees will be charged. The PFS-Local prices listed on The Postal Store account for one container per delivery day.

What if more than one container per delivery day is needed?

The annual prepaid price for Premium Forwarding Service Local on The Postal Store is calculated based on one container per day. If additional containers are needed, based on mail volume, the length of service will be adjusted accordingly. Once all purchased containers have been used, you will be contacted about providing additional funding to continue your forwarding service.

If there is no mail available to forward, is the container charge refunded?

If no mail is available to forward, there is no charge. For residential orders purchased on The Postal Store, USPS will maintain a count of the number of additional containers used, and the number of no mail days. If the number of no mail days exceeds the number of additional containers used, a refund will be issued at the end of the service period. If the number of containers used exceeds what was purchased, you will be contacted and required to provide additional funding to continue the service.

For business customers who purchase PFS-L service through Business Customer Gateway, the charges will be automatically deducted from the permit account as needed, and no charge will be deducted when there is no mail to forward.

Contact Us

Need more help? Email PFS-Local@USPS.gov.

1. Excludes no-fee Group E PO Boxes, customers who have an active PFS-Residential or PFS-Commercial order, an active Hold Mail authorization, or an active Change-of-Address (temporary or permanent). Back ^