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Managing Customer Returns

USPS Return Services Tips & Tools Help Reduce Costs

Make it easy for customers to return packages, whether they value speed or affordable pricing, with Priority Mail Return® Service, Ground Return Service, and more. Build customer loyalty, increase sales, and control costs with flexible USPS® options.

Contact USPS Returns® Specialist

Ways to Provide Return Labels

  • Include one in the original shipment box.
  • Use the cloud platform.
  • Integrate the returns tool on your website.
  • Let customers print their own.

Compare Return Options

USPS offers several commercial pricing methods for managing customer returns.
Returns Services Prices

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  Delivery Time Priced Payment Drop-off Locations Required Return Volume/Year
Priority Mail Return® Service

1–3 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

First-Class Package Return® Service

2–4 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

Ground Return Service

2–9 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

No minimum

Bulk Parcel Return Service

2–9 days

Per piece and # of labels scanned

Scan-based

  • Post Office
  • Collection Boxes
  • Package Pickup

> 10,000

Parcel Return Service

Varies

By weight & distance

Prepaid

  • Post Office
  • Collection Boxes

Determined by vendor

Learn About Return Services

Expand All

Priority Mail Return Service

Priority Mail Return Service offers a combination of speed and value that is ideal for time-sensitive or high value items. It's a fast and affordable premium solution for high-volume shippers who want to provide prepaid return labels to their customers. This service includes $100 insurance, and for an additional fee, you can get insurance up to $5,000 against loss and damage.

First-Class Package Return Service-Commercial

First-Class Package Return® Service is a smarter way for high-volume shippers to quickly receive lightweight (under 1 lb) documents or merchandise. Insurance up to $5,000 against loss and damage is available for an additional fee.

Ground Return Service

Ground Return Service is a great way for high-volume shippers to receive merchandise returns when low price is more important than speed. It includes USPS Tracking® for package visibility; insurance up to $5,000 against loss and damage is available for an additional fee.

Bulk Parcel Return Service

Bulk Parcel Return Service is designed for shippers of Parcel Select Lightweight® or USPS Marketing Mail® machineable packages as a solution to return unopened packages that are refused or undeliverable-as-addressed, as well as packages that have been opened and relabeled. There is a minimum annual volume of 10,000 return packages.

Parcel Return Service

Parcel Return Service (PRS) is a dedicated returns service for shippers with a high volume of returns. Get convenient prepaid, preprinted return shipping labels that meet USPS specifications. Return items should be picked up from a Return Delivery Unit or a Return Sectional Center Facility.

Request Enrollment in Parcel Return Service (RTF 85 KB)

Requirements for Using PRS

  • Have an Approved Reverse Manifesting System and enough processing centers to manifest packages picked up from the Sectional Center Facility within 48 hours.
  • Logistics capabilities to pick up at local Post Office locations are also needed to qualify for the Return Delivery Unit rate.
  • Use approved third-parties to assist with your parcel return operations.
  • PRS permit holders must submit the authorization letter and Form 3801, Standing Delivery Order, to each applicable facility. A primary form of acceptable identification is required before each pickup. See Acceptable IDs & Restrictions

For assistance with the USPS-hosted label generation tool or if you would like more information on returns, contact the USPS Mailing & Shipping Solutions Center (MSSC) Help Desk at 1-877-672-0007.

Need to return something you purchased?

Easily create and print a return label with Click-N-Ship®. To get started, sign into your USPS.com® account or sign up for free today.

Print a Label