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Merchandise Return Service


Make it easy for your customers to return merchandise.

Merchandise Return Service is a convenient way that allows customers to return merchandise easily and improve customer service. When a return shipping label is used, a business’s postage payment account is charged. To use this service, a Merchandise Return Permit is required.

How It Works
Customers will appreciate the ease and convenience of receiving a pre-printed, postage-paid Merchandise Return shipping label. Merchants can print return shipping labels to send out in each shipment. Or they can take advantage of our Electronic Merchandise Return service online using USPS Web Tools® Application Program Interfaces (APIs) to allow customers to print their own return shipping labels.

Print Merchandise Return Labels
USPS Click-N-Ship for Business® is free desktop software with a variety of uses, including postage-paid Merchandise Return shipping labels that can be included in shipments of outgoing merchandise.
Learn more about USPS Click-N-Ship for Business ›

Make Return Labels Available Online with Electronic Merchandise Return
Use the Electronic Merchandise Return Shipping Label API from USPS Web Tools to simplify Ecommerce returns. With just one click, online shoppers can print a return shipping label right from a business’s web site. This cuts down on customer service calls—saving time and money. Print return shipping labels for Priority Mail®, First-Class Mail®, Standard Post™, Media Mail®, Bound Printed Matter, and Library Mail. Additional information, like insurance or a return merchandise authorization number can also be included.

Do you generate more than 10,000 returns a year?
Learn more about other USPS Returns® Services ›

Learn about Shipping Label APIs from USPS Web Tools ›

No Need to Bring Returns to the Post Office™. Schedule a pickup now. Image of 3 packages on a doormat.