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First-Class Package Return Service


For your business

First-Class Package Return® Service is a smarter way for high volume shippers to quickly receive lightweight (under 1 lb) documents or merchandise. It’s also the best choice for companies who receive at least 10,000 lightweight returns per year per location.


  • 2 to 4 day expected delivery
  • Payment processed when mailpieces scanned
  • Flexible label printing options
  • Drop off returns at collection boxes1, retail locations, or schedule a pickup online
  • Includes tracking information with our USPS Tracking™2
  • Insurance for up to $200 at an additional fee

Print Return Labels
USPS®’s innovative Merchant Returns shipping label tool gives you several ways to create return shipping labels for your customers. The return shipping label includes free USPS Tracking and you can enter an order number or Return Merchandise Authorization (RMA) number for internal purposes. With flexible printing options, you can…

  • Include a pre-printed return shipping label with the merchandise order.
  • Integrate the USPS Returns® tool so your customers can generate a return shipping label right on your website.
  • Have your company's Call Center agents create a return shipping label from the Returns tool and share it with the customer via email, fax, or mail.
  • Incorporate a link to the USPS Returns web site, so the customer can generate and print the return shipping label themselves.

For assistance with the USPS-hosted label generation tool or if you would like more information on returns send an email to

Learn more about the other USPS Returns Services ›

1 There are restrictions on what can be dropped off at collection boxes. Find out if you can ship it.
2 Return shipping labels must contain the Intelligent Mail® parcel barcode (IMpb) and be certified by USPS.

First-Class Package Return® Service payments are processed when mailpieces are scanned, which streamlines the postage payment process. We determine a uniform price through periodic sampling of packages returned. Your individual piece prices are calculated based on weight in ounces as shown in the First-Class Package Service® price list.

Commercial Base® customers may include return parcels up to 13 oz for First-Class Package Return Service. Commercial Plus® customers may include return parcels under 16 oz for First-Class Package Return Service.

Companies may be eligible for Commercial Plus Price discounts if they meet the volume and label certification requirements. See Rules & Restrictions for eligibility requirements for Commercial Base and Commercial Plus Pricing.

Downloadable Pricing Files
First-Class Package Return Service – Commercial Flats
First-Class Package Return Service – Commercial Letters & Postcards

See First-Class Package Service Commercial Base and Commercial Plus prices ›

Priority Mail Flat Rate® Shipping. Get free Priority Mail® supplies. Image of Priority Mail boxes and envelopes. Addressing Tips. Make sure it gets there by addressing your shipment properly. Go. Image of mailing envelope and shipping box. Ship Online. Print a label with postage. Image of computer printer with shipping label and brown box.