Request a USPS Refund: Domestic
To submit a USPS® refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:
- Tracking number
- Purchase receipt
- Photo ID (if in person)
Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: Domestic.)
For Priority Mail Express Items Addressed to or from Alaska and Hawaii: As of August 1, 2023, USPS will no longer process refund requests for guaranteed service on these items. Refund requests for loss will still be processed. Read More
Apply Online
You can request refunds for Priority Mail Express® items and certain extra services online.
Apply at the Post Office
You can apply for a refund in person at a Post Office™ location.
Business Customers
Businesses applying for a refund online may upload files with up to 1,000 individual USPS Tracking® numbers.
After Submitting Your Refund Request
Approved refunds are paid in different ways depending on the service and how you applied.
Receiving Your Refund
- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
- Business customers who applied for a refund online will be refunded by check, not credited back to their account.
Appealing Denied or Partially Paid Requests
If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.