Terms and Conditions of Use for the USPS® Post Office Box Online Interface

This Terms of Use Agreement (this "Agreement") is a legal agreement between you ("You" "Your" "Customer" or "User") and the United States Postal Service®, an Independent Establishment of the Executive Branch of the United States Federal Government ("USPS" or "Postal Service"). The Agreement sets forth the terms and conditions for Your use of the USPS® Post Office Box Online service ("POBOL" or "Service"), an online interface that allows You to Order and pay for a Post Office Box at the Post Office location of Your choice. This Agreement is between You and USPS only, and not with any other entity. USPS is solely responsible for the services, content and materials provided through usps.com® and the Service generally. User acknowledges and agrees that he or she is solely responsible for and shall abide by (i) the terms of this Agreement; and (ii) all policies, procedures and regulations of the United States Postal Service.

Modification of These Terms of Use

The Postal Service reserves the right to change the terms, conditions, and notices under which the Service is offered. You may review the most current terms and conditions of use at https://www.usps.com/terms-conditions/poboxes-online.htm. If You do not agree to, or cannot comply with, the Agreement as amended, You must stop using the Service. You will be deemed to have accepted the Agreement as amended if You continue to use the Service. The Service provides You with the opportunity to implement USPS services, which may be modified or expanded in the Service from time to time. User acknowledges and agrees that his or her use of the Service, in each instance, is subject to any such changes and that User's use of the Service constitutes acceptance of such changed terms. User agrees to review this Agreement from time to time to ensure compliance with these terms and conditions.

Description of Service

USPS POBOL is a fee for service for ordering, renewing, closing, paying for, setting up automatic renewal payments for and/or seeking refunds after closing a Post Office Box. Some restrictions apply. You can search from the USPS POBOL landing page for an available Post Office Box by entering in an address, city/state, and/or zip code into the search field. After receiving search results, You can choose to refine Your search results by Post Office Box size; price; availability; on-site parking and 24 hour availability. In the event that Your chosen Post Office Box location has no availability, You can use the Service to sign up on a waitlist for notification when a Post Office Box is available upon registering with USPS.com. This Service allows you to set up a Post Office Box and set a payment method as well as receive refunds in some instances once a Post Office Box is suspended or closed. This Service replaces Postal Service Form 1093 (Various forms depending on payment method and language used) for opening Post Office Boxes, and replaces Postal Service Form 3533, which is used for closing and refunding purposes. The Payment terms and Policy can be found below.

Payment Policy - Automatic Payments

You authorize the USPS to charge Your account in the amount of Your designated box rental size per USPS pricing; on the scheduled interval You have selected (3 months, 6 months or 12 months). This charge could appear on Your credit card statement as early as the 15th of the month prior to the due date. When you sign up for Your Post Office Box, automatic recurring payments are required for three-month rentals. For six and twelve-month rentals, the default setting for payment is automatic recurring charged to Your credit card; however You may choose to opt out of automatic payments for six and twelve-month rentals in favor of one-time manual payments You could make for the interval You have chosen.

You understand that You will receive email notification at least 10 days prior to the actual payment charge. You will also receive a payment due notice in Your Post Office Box 20 calendar days before the payment due date.

You understand that You may cancel Your automatic payment option no later than the 14th of the month prior to the next payment due date, by going to PO Boxes Online (https://poboxes.usps.com). If not cancelled by the 15th of the month prior to the next payment due date, the payment will be charged to Your credit card.

You understand that if the payment cannot be transacted due to incorrect or obsolete payment information, or the transaction would exceed the credit limit of the account, or the bank or credit card company rejects/returns the payment request, this could result in closure of the PO Box and any mail received after box closure would be returned back to the sender. If Your Post Office Box is closed for nonpayment, You understand that You could be charged a lock change fee in order to reactivate Your box service.

You agree to update Your online profile information (i.e. address, email, or phone number) on https://reg.usps.com/login if there are any changes. You agree to update Your bank or credit card account information (card number, billing address, expiration date, etc.) on https://reg.usps.com/login if there are any changes.

You understand that this agreement will remain in effect until You or the Postal Service terminates the relationship. The USPS may receive updated credit card account information from the institution that issued the card identified for payment.

If You want to close Your Post Office Box, You can do so through POBOL or You can visit the Post Office where Your box is located during business hours. See the Post Office Box refund policy for information on refunds when a box is closed.

USPS may terminate Your participation under this automatic payment option in the event You provide incorrect, false or fraudulent account information or if You have any returned payment items.
Refund Policies

If You have not gone into a Post Office to activate Your Post Office Box, then Your Post Office Box is an Inactive Post Office Box (V status), and the following refund rules apply:

• Before the deadline to activate the box (30 days from the online reservation), You can choose to close Your account and receive a refund online. In such instances, You will receive a full refund;
• After the deadline to activate Your Post Office Box, POBOL issues an automatic full refund and closes the box for three, six, and twelve-month payment period Post Office Boxes.

If You have gone into a Post Office to activate Your Post Office Box, then Your Post Office Box is an Active Post Office Box (R status), and the following refund rules apply:

• There is no refund if You choose to close a three-month payment period Post Office Box;
• If You choose to close and seek a refund for a six-month payment period Post Office Box within the first three months You will receive a 50% refund; but after the commencement of the fourth month You will receive no refund.
• If You choose to close and seek a refund for a twelve-month payment period Post Office Box within the first 3 months You will receive a 75% refund; during months four through six You will receive a 50% refund; during months six through nine You will receive a 25% refund; but after the beginning of 10th month You will receive no refund.

If have linked a Post Office Box online that was originally purchased at a Post Office, and You have not yet paid for that Post Office Box online, then You are not eligible for an online refund to be applied to Your original in-person Post Office payment method. In such instances, You may seek a partial refund at Your Post Office for an active Post Office Box as determined by the rules above.
Functionality of Online Interface not Guaranteed

You acknowledge that functionality of the Service may be compromised or unavailable based on the configuration of Your system, Your operating system, browser version as well as Your hardware or phone. Access to the Service is not guaranteed for every software and hardware configuration, and You agree that the Postal Service shall have no liability for Your inability to access POBOL in every instance.
Privacy

For over two centuries, the Postal Service has valued Your privacy, and built a brand that customers trust. When using the Service, the information You provide is accessible to the Postal Service, but may also be collected by third parties such as the companies that control the operating systems of the particular application You are using, e.g. browser, mobile device, etc. as well as Your telecommunications provider (not unlike an Internet Service Provider's ability to access data provided by its subscribers). Information collected by any such third party is governed by its terms of service and its privacy policy. Any information provided by You to the Postal Service while utilizing the Service is governed by the USPS privacy policy.

For information about our privacy policy, please visit www.usps.com/privacypolicy.

Intellectual Property - License Grant and Restrictions

Material provided by the Service is the copyrighted property of the Postal Service. All rights reserved. The intellectual property and images presented through the Service may not under any circumstances be reproduced or used without USPS's prior written permission. You will need written permission from the Postal Service to reproduce, republish, upload, post, transmit, distribute or publicly display material from this Service.

USPS grants to You a limited, non-exclusive, non-transferable license to access and use the Service for the purpose of recovering lost mail item(s). USPS also grants to You a non-exclusive, non-transferable license to use the Service on any device that You own or control as permitted by any terms of use set forth by Your device manufacturer, the terms of use of Your device's operating system and/or the terms of use of Your telecommunications provider. Any violation by You of the license provisions contained herein may result in the immediate termination of Your right to use the Service. USPS reserves all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THE SERVICE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

You agree that You will not:

• use the Service or usps.com to reproduce copyrighted materials;
• copy, store, edit, change, prepare any derivative work of or alter in any way any of the information provided through the Service or usps.com except for uses related to Your attempted recovery of lost mail item(s);
• provide Your password, if applicable, if required by the Service or other service available on usps.com to any other person;
• translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Service or any application available on usps.com or any portion of them accessible through the Service or through usps.com;
• circumvent any technology used by the USPS or its licensors to protect content accessible via the Service or found on usps.com;
• rent, lease or sublicense any of the intellectual property provided through the Service or available on usps.com; or
• use the Service or any application available on usps.com in any way that violates the terms of this Agreement.

 

As between You and USPS, You acknowledge that USPS owns or has a license to all title and copyrights in and to the Service. All title and intellectual property rights in and to the content in the Service is the property of the respective content owner (whether the USPS or a licensor to the USPS) and may be protected by applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

The Service and other services found on usps.com contain the trademarks, service marks, graphics and logos of the USPS and may contain third-party trademarks, service marks, graphics, and logos. You are not granted any right or license with respect to such USPS trademarks or the trademarks of any third party available through the Service or on usps.com.

No Unlawful or Prohibited Use

As a condition of Your use of this Service, Your Post Office Box and usps.com generally, You warrant to the Postal Service that You will not use the Service, Your Post Office Box or usps.com for any purpose that is unlawful or prohibited by these Terms of Use. The Postal Service reserves the right to terminate User's access to the Service at any time without notice for any reason whatsoever.

The Postal Service reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials provided by You, in whole or in part, in the Postal Service's sole discretion.

Liability Disclaimer

The information, software if any, products, and services included through this Service may include inaccuracies or typographical errors. Changes are periodically added to the information provided. The Postal Service and/or its respective suppliers may make improvements and/or changes to this Service and usps.com at any time.

THE MATERIALS AND/OR INFORMATION PROVIDED UTILIZING THE SERVICE AND THE APPLICATIONS ON USPS.COM ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMITTED PURSUANT TO APPLICABLE LAW. THE POSTAL SERVICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE POSTAL SERVICE DOES NOT WARRANT OR REPRESENT THAT THE INFORMATION IS ACCURATE OR RELIABLE OR THAT, THE MATERIALS AND/OR INFORMATION PROVIDED UTILIZING THE SERVICE OR USPS.COM WILL BE FREE OF ERRORS OR VIRUSES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SERVICE OR USPS.COM, OR WITH ANY OF THESE TERMS OF USE, USER'S SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE OR USPS.COM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, WILL THE POSTAL SERVICE BE LIABLE FOR DIRECT, SPECIAL, INDIRECT, EXEMPLARY, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT FROM OR RELATE TO THE USE OR INABILITY TO USE THE MATERIALS AND/OR INFORMATION PROVIDED UTILIZING THE SERVICE OR USPS.COM EVEN IF THE POSTAL SERVICE HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. FOR THE AVOIDANCE OF DOUBT, IN NO EVENT SHALL THE POSTAL SERVICE BE LIABLE FOR ANY DAMAGES RESULTING FROM USER'S INABILITY TO ACCESS OR USE THE SERVICE OR USPS.COM DUE TO FAILURE OF THE USER'S DEVICE, OPERATING SYSTEM OR USER'S INABILITY TO ACCESS SUFFICIENT BANDWIDTH AND/OR TELECOMMUNICATIONS CONNECTIVITY

Indemnification

You acknowledge and agree to indemnify and hold the Postal Service, its affiliates, officers, employees and agents, harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of Your use of the Service, Your Post Office Box and usps.com or in the event of Your violation of this Agreement; any infringement of third party rights by You while utilizing the Service or usps.com such as any intellectual property or other right of any person or entity arising out of or related to any products or services purchased by You in connection with the Service or usps.com or offered by a third party through the Service or usps.com.

General

THIS AGREEMENT IS GOVERNED BY UNITED STATES FEDERAL LAW. USER AGREES THAT ALL DISPUTES AND MATTERS WHATSOEVER ARISING UNDER, IN CONNECTION WITH OR INCIDENT TO THESE TERMS OF USE SHALL BE BROUGHT BY USER IN AND BEFORE A FEDERAL COURT LOCATED IN THE DISTRICT OF COLUMBIA (EXCLUDING RIGHTFUL ACTIONS BROUGHT BEFORE THE UNITED STATES POSTAL SERVICE BOARD OF CONTRACT APPEALS), TO THE EXCLUSION OF THE COURTS OF ANY OTHER STATE OR COUNTRY. USER AGREES TO WAIVE ANY OBJECTIONS AS TO THE LAYING OF PERSONAL JURISDICTION OR VENUE IN SUCH A COURT, AND AS TO ANY PURPORTED INCONVENIENCE OF THE CHOSEN FORUM.

The Postal Service's performance of this agreement is subject to existing laws and legal processes, and nothing contained in this agreement is in derogation of the Postal Service's right to comply with governmental, court and law enforcement requests or requirements relating to your use of this Service or information provided to or gathered by the Postal Service with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the User and the Postal Service with respect to this Service and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and the Postal Service with respect to this Service. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Updated: 06/20/2017