Terms and Conditions for Use of USPS Retail Customer Appointment Scheduler™ 

USPS Short Message Service (SMS) Policy

USPS Messaging (Short Code) Support

The Postal Service sends text messages for related products and services through separate SMS phone numbers, commonly known as "short codes".

USPS Retail Customer Appointment Scheduler™ (Short Code 69975)

  • Opt-In Message - this message is generated by an online user when he or she begins the mobile SMS subscription process.
  • Help Message - this message is generated when "HELP" is texted to the USPS Retail Customer Appointment Scheduler™ SMS number 69975 (message & data rates may apply).
  • Stop Message - this message is generated when "STOP" is texted to the USPS Retail Customer Appointment Scheduler™ SMS number 69975 (message & data rates may apply).
  • Auto-Reply Message - this message is generated when any content other that "STOP" or "HELP" is texted to the USPS Retail Customer Appointment Scheduler™ SMS number 69975 (message & data rates may apply).

Supported Phone Numbers

The Postal Service only supports SMS text messaging for domestic United States & Canadian phone numbers. Other international phone numbers are not supported at this time. 

Terms & Conditions

TERMS AND CONDITIONS FOR USPS RETAIL CUSTOMER APPOINTMENT SCHEDULER™

Participating carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket

  1. For help text "HELP" to 69975 (message & data rates may apply) or contact us via Customer Service
  2. To unsubscribe, text "STOP" to 69975 at any time (message & data rates may apply).
  3. Message and Data rates may apply
  4. Message Frequency based on user activity
  5. SMS text messages are intended to be a best effort communication and represent just one component of the USPS communication systems.
  6. SMS text message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic
  7. Third parties can send SMS text messages disguised as alerts from the USPS and therefore you are urged to independently verify the authenticity of any message that you receive
  8. SMS text message order delivery is not always predictable
  9. Wireless carriers are not liable for delayed or undelivered messages
  10. SMS text message notifications from USPS will be presented on your mobile device in the same manner as any other SMS text messages 

Privacy Act Statement

Your information will be used to schedule an appointment for Retail Services. Collection is authorized by 39 U.S.C. 401, 403, 404, 407, and 411; 22 U.S.C. 214; 31 U.S.C. 7701. Providing the information is voluntary, but if not provided, we will be unable to provide this service to you. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service (service providers); to process servers; to domestic government agencies if needed as part of their duties; and to a foreign government agency for violations and alleged violations of law. For more information regarding our privacy policies visit www.usps.com/privacypolicy.