File International Claims

Because international claims require coordination with a foreign postal service, they’re handled differently than domestic claims.

Call our International Inquiry Center at 1-800-222-1811 to get started.

You’ll need to have the following information about your package…

  • the item number that appears on the barcode
  • names of the sender and recipient
  • addresses of the sender and recipient
  • the sender’s telephone number
  • date of the mailing

Then, once the damage or loss is confirmed, an information packet and claim form will be mailed to you.

When can you file an international claim?
The timeframe for filing an international claim and who can file it varies with each service

Product/Extra Service Who When to file (from mailing date)
No sooner than
When to file (from mailing date)
No later than
Global Express Guaranteed® U.S. Sender Only 3 days1 30 days
Priority Mail Express International™ U.S. Sender Only 3 days2 90 days
Priority Mail Express International™ with Guarantee U.S. Sender Only 3 days1 30 days3
Priority Mail International®4 Sender or Recipient 7 days 6 months
Registered Mail™ Service Sender or  Recipient 7 days 6 months

1. No sooner than 3 days or the guaranteed delivery date.
2. No sooner than 3 days or the estimated delivery day.
3. 30 days to submit an inquiry for delayed delivery; 90 days to submit an inquiry for the loss, damage, or missing contents of an item.
4. The Postal Service® accepts inquiries for Priority Mail International flat rate envelopes and small Flat Rate Boxes only if the sender had purchased registered service.

What do you need to file an international claim?
1 - Approval from our International Inquiry Center
Call 1-800-222-1811 to start the inquiry process.

2 - Evidence of Insurance
You’ll need the original mailing receipt. Unfortunately, we can’t accept photocopies. tooltip icon

3 - Proof of Value
You’ll also need documents to show the item’s value or repair costs, such as sales receipts or invoices. tooltip icon

What if I’m the recipient of a damaged international shipment?
If you receive an article that was sent from abroad that is damaged or has some contents missing, take it to any Post Office™ right away. Be sure to bring the item, the mailing container, wrapping, packaging, and any other contents.

The Post Office will verify the damage and have you complete a claim form. Please do not reship the package.