File Domestic Claims


Most of the 700 million pieces of mail we handle every year arrive safely, but when things don’t go as planned we want to get any issues resolved quickly. For the best turnaround time, be sure to file your domestic claim online and follow the instructions.

To get started with a domestic claim for a damaged, lost, or delayed shipment, sign into or register for an account. Then, enter your item’s label (or tracking) number. tooltip icon

Not only will you be able to start your claim immediately, you’ll be able to check its status along the way.

File Online


What do you need to file a domestic claim?

1 - Label (or tracking) number found on your online label record, package label, Extra Service receipt, or sales slip. tooltip icon
Some article numbers are 22 alphanumeric characters beginning in a letter and ending in "US."

Example: 9205 5000 0000 0000 0000 00

If you don't see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.

2 - Proof of value, damage, replacement, or repair costs. tooltip icon
You’ll need to upload a .pdf or .jpeg of sales receipts or invoices.

If you received something damaged or items are missing from a package, please retain the contents you received and all the associated packing materials until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.

3 - Evidence of insurance and proof of purchase tooltip icon
If purchased online, use your Click-N-Ship® transaction number or the auction number (i.e., from eBay®).

If you shipped your package from a Post Office location, find your sales receipt or other proof to show the item was sent with insurance or Priority Mail Express™.

Start an Online Claim ›

How long does it take to get reimbursed?
When the necessary information and proof of value is provided online, claims are usually paid within 30 days.

How soon can you file a domestic claim?
For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

For lost articles, customers must file a claim within the time limits in the following chart…

Service File from…
Insured Mail (includes Priority Mail®) 15 to 60 days
Collect on Delivery (COD) 15 to 60 days
Registered Mail™ 15 to 60 days
Registered COD 15 to 60 days
Priority Mail Express 7 to 60 days
Priority Mail Express COD 15 to 60 days
APO/FPO/DPO Priority Mail Express 21 to 180 days
APO/FPO/DPO Insured (First-Class Mail®, Space Available Mail, or Parcel Airlift) 45 days to 1 year
APO/FPO/DPO Insured (Surface Mail) 75 days to 1 year

To file an international insurance claim, call 1-800-222-1811.
Learn more about international insurance claims ›

If you’re unable to file a claim online, please call 1-800-ASK-USPS (1-800-275-8777) to have a Domestic Claim Form mailed to you.