USPS Hold Mail Customer Verification

To provide you with greater security, USPS has made several changes to the online USPS Hold Mail process. These improvements require you to create or sign in to your account, and you may be asked to verify your identity.

Next Steps

To place an online hold mail request now, you will be required to create or sign in to your account.

As part of the new USPS Hold Mail process, you may be asked to verify your identity before you can submit a request to place your mail on hold. There are several identity verification methods available, with some methods taking up to one week to complete, so please plan accordingly.

Identity Verification through Informed Delivery*

If you create or sign in to your account and sign up for the free USPS Informed Delivery® feature, you can verify your identity online in one seamless process.

  • Once your identity has been verified, you won’t have to complete this step again for your current address and will be able to hold your mail.
  • Plus, as an Informed Delivery subscriber, you will be able to digitally monitor your mail while it is on hold.

Sign up for Informed Delivery Visit Informed Delivery FAQs

*NOTE: If you are unable to sign up for Informed Delivery at this time, additional options for identity verification are available.

Existing Hold Mail Requests

If you have already scheduled USPS Hold Mail service, your request will not be affected.

Need Help?

If you have other questions related to this change, please visit our Hold Mail FAQs or feel free to Contact Us.