Postal Customer Council

Premier PCC Program 

“Providing Benchmarks for Excellence”

(This document is not to be changed or altered.)

October 2012
(2013 PCC Recognition Period July 1, 2012 to June 30, 2013)

1.  PREMIER PCC PROGRAM - OVERVIEW

The Premier PCC Program provides PCCs with a set of national standards that serve as the benchmarks for PCC excellence and address the PCC Network’s core growth strategy:  “Implement and leverage network best practices to create business growth opportunities for the Postal Service and its PCC members.”

These standards and practices will support the National PCC Program’s Mission Statement which is:  
•	Promote local cooperation and support and foster a close working relationship between the U.S. Postal Service and all businesses that use the mail to communicate and interact with their customers.
•	Share information and facilitate the exchange of ideas about new and existing Postal Service products, programs, services and procedures that affect all businesses that use the mail. 
•	Help, industry members and their organizations develop professionally through focused education programs. 

Based on the established national standards, PCCs will be recognized as performing at a Bronze, Silver or Gold Level of excellence. 

As an overall requirement, PCCs must operate in a manner consistent with the guidelines and requirements imposed by Postal Regulations and Publication 286; Postal Customer Council Program Policies and Rules, March 2007.

The standards that have been established for the Bronze Level are designed for startup PCCs or those that are revitalizing their operations to perform at maximum level.  The Bronze Level standards represent the core and fundamental operations of all PCCs.  

Performing at the Silver Level demonstrates that a PCC has effectively expanded its core operations and implemented additional educational, networking and communication programs to enhance the value of PCC membership. 

To qualify as a Gold Level performer, a PCC will be at the top of its game.  This includes taking advantage of all available resources, maintaining sound business practices, conducting a variety of educational programs, implementing creative strategies that increase membership, and making continuous improvements to enhance the value of PCC membership.

Following the criteria for Bronze, Silver and Gold will support PCC growth and member participation.  PCCs are encouraged to build the Premier PCC Program criteria into their annual planning calendars.  Establishing a file for criteria documentation will make submitting a nomination simple and easy during the nomination submission period. National PCC programs and tools have been developed to aid PCCs to excel. 

2. PREMIER PCC PROGRAM – SELF-NOMINATION PROCESS

To be considered for recognition, a PCC must submit the following to their respective District Manager for approval:

1.	A completed copy of the appropriate nomination form available on the National PCC Web site at www.usps.com/pcc and on the internal PCC Blue Share site at  http://ca.blueshare.usps.gov/sites/igo/PCC/default.aspx  

2.	Where necessary, provide only one (1) piece of documentation that shows proof the requirement has been met.  For example, if the requirement is “conduct two (2) educational workshops,” then submit a copy of the PCC meeting notice listing the workshops.  If the requirement is “communicate with members via USPS mail,” then submit the front copy of each issue supporting that requirement rather than entire newsletters.  Telecom / Webinar documentation may include copy of meeting announcement and/or attendance lists.  

3.	Each piece of documentation should have a notation that corresponds to the requirement it is supporting.  Additionally, support documentation must be submitted for each requirement.

4.	Only submit documentation for the level of nomination (i.e., Bronze, Silver or Gold).    

5.	Nomination forms approved (signed and dated) by the District Manager must be emailed to the National PCC Team at PCC@usps.gov no later than July 5, 2013).  All approved nominations will be recognized on National PCC Day. 

6.	Once your nomination has been approved and submitted to the National PCC team via email. Please complete the award certification form on the internal PCC Blue Share site at: http://ca.blueshare.usps.gov/sites/igo/PCC/default.aspx 

After careful review of the Premier Awards Program the National Postal Customer Advisory Committee (PCCAC) has approved a new award.   This new award recognizes PCCs that continue to operate at Gold Level.  

This new prestigious award is called the Prestigious Platinum Award.  

This award recognizes PCCs that have achieved Gold Level for five consecutive years including 2013.  Self nomination to receive this award is not necessary; the National PCC Program office will notify those PCCs that qualify for this award based on previous earned recognition. W FOR 2013 

3. PREMIER PCC PROGRAM – NEW AWARD FOR 2013