USER GUIDE

 

January 26, 2014

 
 

 

 

 

 

 


 


Ó 2014 Click-N-Ship for Business®. The United States Postal Service®. All Rights Reserved. Terms of Use.

 

USPS® Customer Commitment

The U.S. Postal Service™ fully understands the importance of providing information and service anytime day or night to your Internet and ecommerce customers. For that reason, USPS® is committed to providing service 7 days a week, 24 hours a day, 365 days a year. Thank you for your continued patronage.

 

We invite you to share your comments on how we can improve this application for you and enhance functions offered in future releases of Click-N-Ship for Business® software. 

 

Trademarks

USPS Tracking™, Signature Confirmation™, Priority Mail Express™, First-Class Mail®, First-Class Package Service®, Standard Post™ and Priority Mail® are registered trademarks of the U.S. Postal Service™.

 

Global Express Guaranteed®, Priority Mail International®, Priority Mail Express International™, and First-Class Mail International®, First-Class Package International Service®, USPS Web Tools®, ZIP Code™, and ZIP + 4® are also registered trademarks of the U.S. Postal Service™.

 

Internet Explorer®, Microsoft®, Microsoft Excel®, Microsoft Access®, XP Home®, XP Professional®, Vista®, Windows 7®, Windows® 8, Windows® and .NET® are registered trademarks of Microsoft® Corporation.

 

To Our Customers

If you require technical support, contact the USPS® Internet Customer Care Center (ICCC). This center is available Monday thru Friday: 8:00 am to 8:30 pm ET, Saturdays  8:00 am to 6:00 pm ET and is closed Sundays and all major holidays except for Martin Luther King Day, President’s Day, Columbus Day, and Veteran’s Day when hours are from 9:00 am to 6:00 pm ET.

 

Email: uspstechsupport@esecurecare.net                                                              

Telephone: 1-800-344-7779

                                                                      

 



Chapter 1. Introduction........................................................................................................ 9

Chapter 2. Getting Started................................................................................................. 14

Chapter 3. Shortcuts.......................................................................................................... 17

Chapter 4. Installation........................................................................................................ 21

Getting Started............................................................................................................................................................ 21

Download Click-N-Ship for Business® Software via Internet............................................................................................ 22

Upgrade to Click-N-Ship for Business® Software........................................................................................................... 33

Uninstall Click-N-Ship for Business® Software................................................................................................................ 35

Chapter 5. Registration...................................................................................................... 37

Getting Started............................................................................................................................................................ 37

Register with Click-N-Ship for Business® Software......................................................................................................... 38

Modify Connection Settings......................................................................................................................................... 39

Chapter 6. Create Shipping Labels................................................................................. 42

Getting Started............................................................................................................................................................ 42

Create a Domestic Label.............................................................................................................................................. 43

Create a Priority Mail Express International™, Priority Mail International®, First-Class Mail International® or First-Class Package International Service® Label............................................................................................................................. 50

Create an International Global Express Guaranteed® (GXG®) Label.................................................................................. 60

Create a Customs Form 2976/CN22............................................................................................................................... 66

Create a Customs Form 2976A/CP72............................................................................................................................ 71

Create an APO/FPO/DPO & PTFAS Label..................................................................................................................... 77

Create an electronic Merchandise Return Service Label (MRS)........................................................................................ 88

Create a Priority Mail Open and Distribute™ Label......................................................................................................... 93

Create a First-Class Mail® letter Label............................................................................................................................ 98

Address Book Contacts and Create Label................................................................................................................... 103

Chapter 7. Address Book............................................................................................. 1115

Getting Started........................................................................................................................................................... 105

Add an Address......................................................................................................................................................... 105

Edit an Address......................................................................................................................................................... 108

Delete an Address...................................................................................................................................................... 110

Add a New Group....................................................................................................................................................... 111

Delete a Group........................................................................................................................................................... 112

View Addresses in a Specific Group........................................................................................................................... 114

Search Address Book................................................................................................................................................ 116

Import Addresses....................................................................................................................................................... 118

Export Addresses...................................................................................................................................................... 125

Chapter 8. Shipping Cart................................................................................................. 128

Getting Started........................................................................................................................................................... 128

Shipping Cart Actions................................................................................................................................................. 129

Print Labels from Shipping Cart Without Postage......................................................................................................... 130

Print Labels from Shipping Cart with Postage.............................................................................................................. 136

Delete From Shipping Cart.......................................................................................................................................... 142

Chapter 9. Order Orders / Labels................................................................................... 144

Import New Orders / Labels......................................................................................................................................... 144

Import eBay® Labels................................................................................................................................................... 155

Import Existing Orders / Labels................................................................................................................................... 161

Chapter 10. Shipping History......................................................................................... 174

Getting Started........................................................................................................................................................... 174

Search....................................................................................................................................................................... 175

Check Status of Packages......................................................................................................................................... 175

Display Labels for a Specific Status........................................................................................................................... 176

Reship / Recreate Label.............................................................................................................................................. 176

Re-Create PS Form 3152............................................................................................................................................ 177

Create electronic Merchandise Return Service (MRS) Label........................................................................................... 177

Delete printed labels................................................................................................................................................... 177

Export Shipping History............................................................................................................................................. 178

Return label Tracking Numbers to eBay....................................................................................................................... 178

Chapter 11. Package Pickup.......................................................................................... 180

Getting Started........................................................................................................................................................... 180

Schedule Package Pickup.......................................................................................................................................... 180

Edit Package Pickup Request..................................................................................................................................... 182

Cancel Package Pickup Request................................................................................................................................. 183

Cancel and Reschedule Package Pickup..................................................................................................................... 183

Chapter 12. Shipping Tools and Track and Confirm Tool........................................ 186

Getting Started........................................................................................................................................................... 186

Calculate a Price (Domestic)....................................................................................................................................... 186

Calculate a Price (International).................................................................................................................................... 188

Verify Address........................................................................................................................................................... 192

Track and Confirm Tool.............................................................................................................................................. 193

Chapter 13. Preferences.................................................................................................. 196

Getting Started........................................................................................................................................................... 196

Restore Default Preferences...................................................................................................................................... 210

Chapter 14. Working with an External Device............................................................. 214

Getting Started........................................................................................................................................................... 214

Install PC Meter Connect™......................................................................................................................................... 214

Setting Your External Device and Click-N-Ship for Business® Software Preferences...................................................... 216

From Create Shipping Label........................................................................................................................................ 217

From Shipping History................................................................................................................................................ 220

From Shipping Tools.................................................................................................................................................. 220

Additional Features.................................................................................................................................................... 221

Chapter 15. Help............................................................................................................... 224

Chapter 16. About............................................................................................................. 227

Chapter 17. Message Center.......................................................................................... 229

Chapter 18. Troubleshooting......................................................................................... 231

Chapter 19. Appendix...................................................................................................... 252

Domestic Service Descriptions................................................................................................................................... 252

Domestic Service Options.......................................................................................................................................... 254

International Service Options....................................................................................................................................... 255

Chapter 20. Resources.................................................................................................... 257

Chapter 21. Glossary....................................................................................................... 259



 

 

 

 

 

Chapter 1

 

Introduction


Chapter 1. Introduction

Click-N-Ship for Business® is a free and convenient software application that provides easy access to shipping services from the United States Postal Service®. Major functionality includes the ability to create domestic, international, Open and Distribute and Merchandise Return Service labels as well as customs 2976/CN22, customs 2976A/CP72 labels and forms and First-Class Mail® letter shipments; the ability to answer your customers’ questions about shipping fees or tracking information; the ability for your company’s customer service representatives in a call center, customer service, or shipping department to easily access shipping-related data and create electronic Merchandise Return Service labels that may be provided along with your package or e-mailed to your customer. In more detail, Click-N-Ship for Business® software provides the following USPS® shipping services and information:

 

Create Shipping Labels

 

Import Orders

 

Shipping Cart

 

Shipping History

 

Use Shipping Tools

 

Address Book

 

Preferences

 

Messages

Messages provides the ability to view USPS® Click-N-Ship for Business® software or mail service related message updates via a browser within the Click-N-Ship for Business® software. Also, access The Postal Store® for ordering free mailing supplies or self-adhesive labels.

 

Offline Capabilities

 

Print Postage and Capture Weight with external device

 

For further quick-reference information, refer to the Help link in the Click-N-Ship for Business® application.


 

 

 

 

Chapter 2

 

Getting Started


Chapter 2. Getting Started

System Requirements

Click-N-Ship for Business® software is supported on Windows XP Home®, XP Professional®, Vista®, Windows 7®, and Windows® 8 Operating Systems. In addition, you will be required to have:

 

Data Entry Guidelines

Before using Click-N-Ship for Business® software, you should have a working knowledge of the following guidelines for data entry that apply to all screens in the application:


 

 

 

 

Chapter 3

 

Shortcuts


Chapter 3. Shortcuts

When selecting records within Tables

In Shipping Cart, Shipping History, Package Pickup and Shipping Tools - Track/Confirm tables, the following shortcuts apply when selecting (i.e., highlighting) and/or checking records. 

 

IMPORTANT: In general, always first select (i.e., highlight) the rows you wish to apply an action to (i.e., edit, delete) and then make use of the checkboxes.

 

Q. How do I select (i.e. highlight) a record?

A. Click on any of the read-only text field columns in the grid.

 

To check multiple label records in a row:

1    Select (i.e., highlight) a label row by clicking on any of the text fields. When a record is selected, the entire row will be highlighted.

2    Hold down Shift key.

3    Select another label row by clicking on any of the text fields. All records between the first and last selected rows will be selected.

 

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- To deselect one of the rows while multiple rows are selected, press the Ctrl key and click on any of the text fields on the row that you wish to deselect.

 

4      Click on a single checkbox of one of the selected (i.e., highlighted) rows. All highlighted rows will be checked.

 

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- To uncheck all records that are selected simply click one of the checkboxes again. All records that are selected will be unchecked.

 

To check multiple label records not in a row:

1    Select a label row by clicking on any of the text fields. When a record is selected, the entire row will be highlighted.

2    Hold down Ctrl key.

3    Select another label row by clicking on any of the text fields. Only the rows clicked on will be selected.

 

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- To deselect one of the rows while multiple rows are selected, press the Ctrl key and click on any of the text fields on the row that you wish to deselect.

 

4    Click on a single checkbox of one of the selected (i.e., highlighted) rows. All highlighted rows will be checked.

 

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- To uncheck all records that are selected simply click one of the checkboxes again. All records that are selected will be unchecked.

 

Keyboard Shortcuts

To check a checkbox for a record in the Shipping History, Address Book, Package Pickup, Shipping Cart, or Shipping Tools - Track/Confirm tables:

1      Tab into the checkbox column for a specific record.

2      Press the spacebar key. A checkbox for the selected record will be checked.

 

To open the edit panel for an address in the Address book:

1      Tab into the Edit button for a specific record.

2      Press the Enter key. The record will be open for editing.

 

To display the context menu in Shipping Cart, Shipping History, Package Pickup tables:

1      Tab into any of the text columns of a specific record. Note: Shipping History and Package Pickup tables will require you to check the row selected in order to access all of the functionality available in the context menus.

2      Click the Context Menu key and use the up and down arrows to navigate to select an action.

3      Click Enter.

 

To display a specific main window using shortcut keys:

1      To have JAWS users read status in the middle of processing a request, click Insert > Page Down.


 

 

 

 

Chapter 4

 

Installation


Chapter 4. Installation

In this introduction to installation, you will learn how to do the following:

ONLINE connection status:

·         Download Click-N-Ship for Business® software via the Internet

·         Upgrade Click-N-Ship for Business® software

·         Uninstall Click-N-Ship for Business® software

 

OFFLINE connection status:

·         Uninstall Click-N-Ship for Business® software

 

Getting Started

  Prior to installing the Click-N-Ship for Business® application, verify that all System Requirements have been met.

 


Download Click-N-Ship for Business® software via Internet

1      The Click-N-Ship for Business® software can be downloaded from the Click-N-Ship for Business® web site

(www.usps.com/business/click-n-ship-for-business.htm).

2    Click the Download Now link on the main Click-N-Ship for Business® page.

 

3    Click Install or Run from the popup box.

 

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-  If your computer does not have.NET® 2.0 Framework already installed, it will automatically be installed onto your computer along with Click-N-Ship for Business® software.

 

Note: If you are using Internet Explorer® 6.1 or later versions, you will see the following dialog. Click Run or Save to your desktop and run from the Start menu.

 

This image represents the File Download window that displays when initially downloading Shipping Assistant from USPS.com.

4      Click Install from the popup box.

This image represents the Security Warning screenshot that may appear prior to Installing Shipping Assistant. Click Install to continue with the installation process of Shipping Assistant

 

Note: If you are using Netscape® 6.X or Firefox® browsers, you will see the following dialog. Click OK or Save to your desktop and run from the Start menu. You will then see the Click-N-Ship for Business® software Installation dialog which is digitally signed.

 

This image represents Shipping Assistant Installation dialog when installing via Netcape 6.x or Firefox browsers. There is an Install and Don't Install button on the dialog.


 

5      If you do not have .NET® 2.0 framework already installed, please note that the additional dialog boxes will display. Click Run:

This image represents the setup launcher that appears if you are installing Shipping Assistant and do not have .NET 2.0 framework already installed. This prompt requests if you wish to run dotnetfx.exe file from the Macrovision Coporation publisher. Click Run to continue with Shipping Assistant installation process.

5a   View Install Shield Wizard indicating that .NET® Framework can be installed.

This image represents the install shield wizard that appears if you are installing Shipping Assistant and do not have .NET 2.0 framework already installed. This prompt displays the progress of installing the Microsoft .NET Framework


 

5b In the middle of processing, click Run on the following dialog box.

This image represents the setup launcher that appears if you are installing Shipping Assistant and do not have .NET 2.0 framework already installed. This prompt requests if you wish to run dotnetfx.exe file from the Microsoft Corporation publisher. Click Run to continue with Shipping Assistant installation process.

5c  View Install Shield Wizard after .NET® framework has been installed.

6      View the Click-N-Ship for Business® software Installation Wizard Welcome Page. Click Next.

           

7      View Terms and Conditions. You will be required to accept the terms and conditions in order to continue with the Click-N-Ship for Business® software installation process. Click Next.

          


 

8      Enter Customer Information. Click Next.


9    Verify the destination folder to store Click-N-Ship for Business® software files. Click Next. Note: In order to change the destination folder, click Change and navigate the new destination folder.


10   Review all Installation settings. Click Install.


 

  1. Please wait as Click-N-Ship for Business® software installs onto your computer.


 

  1. View Install Shield Wizard Completion page. Click Finish. Note: In order to auto-launch Click-N-Ship for Business® software after installation process is complete, verify that the launch program checkbox is checked.

  1. After downloading the application, the Click-N-Ship for Business® splash bar followed by the Click-N-Ship for Business® registration page will appear for first time users. Note: Registration is NOT required when upgrading to a new version of Click-N-Ship for Business® software.

 



Upgrade to Click-N-Ship for Business® Software

MICROSOFT VISTA® AND WINDOWS 7® OS USERS ONLY

 

You must be logged in as a System Administrator in order to complete the update process for Click-N-Ship for Business® successfully. Please note that ‘elevated administrator rights’ specific to the Vista® operating environment, will not suffice when attempting to upgrade, install, or uninstall Click-N-Ship for Business®.

 

Please follow the instructions under the Troubleshooting section in order to obtain the required Click-N-Ship for Business® update. Once these steps are completed, all Vista users going forward will automatically be prompted for Click-N-Ship for Business® updates per the guidelines below.

 

 

 

 
Note: Click-N-Ship for Business® software will auto-detect if a patch or file updates and/or a new version of the application is available upon launching the old application. IMPORTANT: Upgrading Click-N-Ship for Business® software will maintain your entire address book, shipping cart, and shipping history data.

 

 

 

 

 

 

 

 

 

 

1    Open the Click-N-Ship for Business® Application.

2    If patch or file updates and/or a new version of the application are available, a pop-up box indicating that an update to the application is available. Click Continue.

 

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- The Click-N-Ship for Business® application will not prompt you to upgrade to a new version while the application is running. To check for updates while the application is running, view new messages in the Message Center. If a new version is available, exit out of Click-N-Ship for Business® application and re-launch the application while ONLINE.

 

Version Updates. IMPORTANT: Version Updates will prompt you to walk through the installation process again upon completing the update.

3    Click Ok.

 

4    Click Continue.

5    The Click-N-Ship for Business® software will automatically upgrade. Note: No backwards capabilities will be provided for. You will need to obtain a new update to continue using the Click-N-Ship for Business® application.


Uninstall Click-N-Ship for Business® Software

Note: These steps may differ based on the operating environment. Please see general help in order to locate the add/remove programs functionality on a specific operating environment.

 

1      Click Start on your desktop.

2      Click Control Panel.

3      Click Add or Remove Programs.

4      Select Click-N-Ship for Business®.

5      Click Change/Remove.

6      Select Remove the Application from this Computer.

7      Click OK.


 

 

 

 

Chapter 5

 

Registration


Chapter 5. Registration

In this introduction to registration, you will learn how to do the following:

ONLINE connection status:

·      Complete profile information.

·      Read and agree to Hazmat Question and view Privacy Policy.

·      Modify connection settings.

·Register with Click-N-Ship for Business®.

 

IMPORTANT: If you have a MID number, contact ICCC at 1-800-344-7779 in order to activate your account in the Click-N-Ship for Business® software.

 

Getting Started

After completing the installation process, you will have the option to auto-launch the Click-N-Ship for Business® application. If you choose to automatically launch, you will be navigated to the Click-N-Ship for Business® Registration screen. Registration is only required the first time after installing the Click-N-Ship for Business® application.

 


Register with Click-N-Ship for Business® Software

1      Fill out the required fields on the registration screen.

2      Check to agree to the Hazmat Terms.

3      Please see our Privacy Policy via the link provided.

4      Verify connection settings. The application will automatically default the connection settings to use Internet Explorer® settings. To modify connection settings prior to registering, see Modify Connection Settings.

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- To modify connection settings in the future, access the Preferences > General tab once the application has launched.

5      Click Cancel.

6      Click Register. Once registration is successfully completed, the Click-N-Ship for Business® software splash screen will redisplay and navigate you to the Create Shipping Label view of the application.

 

IMPORTANT: If you are having any problems with your addresses, please first ensure that your address is valid by ensuring that your address returns on ZIP Code Lookup page (http://www.usps.com/zip4). If your address does not appear contact your local AMS offices, which can be identified by using the AMS Office Locator Tool. (http://www.usps.com/ncsc/lookups/ams_office_locator.html)

Modify Connection Settings

1      Click connection settings.

2      Select the Use Proxy Server radio button to manually enter connection information.

3      Enter a Proxy Address (ex. http://proxy.test.com).

 

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- Click-N-Ship for Business® software is not able to execute proxy scripts to determine the actual proxy server. If a proxy script is being used with Click-N-Ship for Business® software, then you should select ‘Use IE settings’ and insert the value in Internet Explorer® as this browser is capable of executing such scripts.

 

4      Enter a Proxy Port (ex.8080).

5      Click Save.


 

 

 

 

Chapter 6

 

Create Shipping Labels


Chapter 6. Create Shipping Labels

In this introduction to create shipping labels, you will learn how to do the following:

ONLINE connection status:

·         Add to Cart for printing at a later time.

·         Compare Service Types related to all services available for an individual package.

·         Use the Calculate functionality to view exact postage, insurance (only if integrated with a meter and printing. postage), and service fees due for an individual package.

·         Email, or Save an electronic Merchandise Return Service (MRS) label by using the Submit button.

·         Edit sender address using information that exists in the Address Book.

·         Edit Recipient Address using Open Address Book.

·         Add Recipient Addresses entered to Address Book using Save to Address Book.

·         Print Postage and Capture Weight with integrated postage device.

OFFLINE connections status:

·         Add to Cart for printing at a later time. IMPORTANT: For international addresses, verify that your domestic Sender Address has a phone number in the address book prior to plugging OFFLINE.

·         Edit sender address using information that exists in the Address Book.

·          Edit Recipient Address using Open Address Book.

 

Getting Started

The Create Shipments navigation allows the user to create Domestic shipping labels, International shipping labels (with a Commercial Invoice for GXG label), Customs 2976/CN22 and Customs 2976A/CP72 Forms, APO/FPO/DPO and Possessions, Territories and Freely Associated States (PTFAS) abels, Open and Distribute™ labels, and First-Class Mail® letter labels. The Return Labels navigation allows the user to create electronic Merchandise Return Service labels.


Create a Domestic Label

1      Select Domestic Shipping Label from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where a new Sender Address can be chosen or an existing Sender Address can be modified.

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-  For more details on how to Edit, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the domestic label, see edit Preferences.

 

-  Some domestic labels require the use of a customs form.  More details can be found in DMM 608.2.4 and DMM 608.2.5.

     


3      Enter Recipient Information. Either manually fill in the required fields in the Recipient Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address(es) for the Recipient Information.  Only domestic addresses and/or APO/FPO/DPO addresses may be selected in this section.

 

TIP

- For more details on how to Open Address Book, see Address Book and Create Labels section.

- Also, when you begin typing in the Full Name or a Short Name, matching full names or short names in the Address book will appear in a dropdown box. Select the correct Full Name or Short Name and click tab in order pre-populate the Recipient field with address information.

     

4    You may save new addresses to the Address Book by clicking Save To Address Book before proceeding with entering package information. All domestic addresses will automatically be standardized to USPS® formatting standards upon performing this action.

 

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- For more details on how to Save To Address Book, see Address Book and Create Labels section.

     

5    Enter Package Information. Click Capture, if available, when you wish to capture the weight of your package on your integrated weight scale. Also, if available, enter a Value to be insured and subsequently pay for Insurance along with postage. See Chapter 14 for more details.

 

Please visit the Troubleshooting section for the most frequently asked questions regarding Click-N-Ship for Business® software changes due to USPS® price changes.

Example without “Custom Packages” option:

 


TIP:  

How to measure dimensions

- For further direction on how to measure Length, Width, Height, and Girth for Large / Priority Mail® items, click on How to Measure Dimensions button on the create domestic label screen or view appendix.

10:30 A.M. Delivery

- This option is available, for a fee, when the Priority Mail Express™ service is selected.  Service availability is determined by the origin and destination ZIP Code™(s).  An error message will be displayed when the service is unavailable for the locations entered.

Using Custom Packaging option

- If shipping with a constant package size, you can create Custom Packages for selection with certain Services.  For more information on creating Custom Packages, view Preferences.

Compare Service Types

-  Enter a Ship From ZIP Code if you intend on mailing your package from a ZIP Code that differs from your Sender ZIP Code to ensure correct postage price attained for your mail piece.

- Select the Service you wish to use to ship your package.  If you want to see a list of all available Services based on the Origination and Destination ZIP Code™(s), Weight, and Size entered, click Compare Service Types prior to selecting a service.  This will provide the price, scheduled/expected delivery date, and a brief description of the available Services should you wish to shop across USPS® services.

1      Click Compare Service Types.

2      Highlight the desired Service.

3      Click Apply Selected Service Type.

 

Note: For a mapping of how the service names in the Compare Service Types pop-up related to the services in the Create Shipping Label service dropdown, refer to Compare Domestic Prices and Service Commitments section.

 

 


6      Enter Package Options. Depending on the service chosen, various package additional options will be available.  Choose those you wish to include on your Domestic Shipping label as an endorsement. Note: For more information regarding the confirmation services available, refer to the Glossary section.

7      Click Calculate in order to display the postage(for domestic destinations, the Commercial Base® price applies if calculated with an IBI postage meter, otherwise the retail price applies), insurance fees, service fees, and scheduled/expected delivery associated with the label you have created. Provided that enough information is provided, domestic addresses will automatically be standardized to USPS® standards upon performing this action. If there is missing information, you will be prompted to correct error(s) and re-calculate to obtain prices.

 

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- If Priority Mail Express™ service was selected, click Priority Mail Express™ Service Commitments to view drop off location, drop off times, and service commitments. Note: Priority Mail Express™ Service Commitments are based on Ship From ZIP Code if entered; otherwise based on Sender ZIP Code.

 

8      Click the Hazardous Materials link.  This link will display the rules and restrictions for what can and cannot be mailed with USPS® services.

9      Click This shipment contains Hazardous Materials to notify USPS® if shipment contains hazardous materials to ensure proper processing and handling.

10    Click This shipment contains Cremated Remains to notify USPS® if shipment contains cremated remains to ensure proper processing and handling (available only when service selected is Priority Mail Express™).

11    Click APO/FPO/DPO restrictions to view mailing conditions regarding recipient military addresses (if applicable).

12    Click the APO/FPO/DPO checkbox to agree to APO/FPO/DPO restrictions (required if applicable).

13    Click the Insurance checkbox to agree to Insurance conditions (available only if printing postage & required if applicable).

14    Entering a number into the Number of Unique Copies text box will create that many labels with individual barcode properties.  The maximum number of labels that can be printed or saved in this manner is 2000.

15    Click Add to Cart to save the label to the shipping cart in order to print. If online, all domestic addresses will automatically be checked for proper Postal Service™ format and standardized if necessary. Note: The delivery address manually entered on the label may be different than the address that appears on the label.  Check to ensure that the standardized address displayed on your printed label is accurate.

16    If you do not wish to add to cart, click the clear all button.

 

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- See Preferences for more details on how to immediately have new preferences take effect.


For information regarding package size requirements and how to measure packages, refer to the screenshot below:

This image provides instructions on how to determine if your package is larger than 84 inches in length and girth:

1. Measure the Length of your package
2. Find the Girth of your package: Height + Height + Width + Width = Girth
3. Add Length + Girth

Maxiumum Measurements
Length + Girth = 108'
Weight = 70 pounds 



Create a Priority Mail Express International™, Priority Mail International®, First-Class Mail International® or First-Class Package International Service® Label

1      Select International Shipping Label from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where a new Sender Address can be chosen or an existing Sender Address can be modified.

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-  For more details on how to Edit Sender Information, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the international label, see edit Preferences.

 


3      Enter Recipient Information. Either manually fill in the required fields in the Recipient Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Recipient Information.  Only international addresses may be selected.

 

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-  For more details on how to Open Address Book, see Address Book and Create Labels section.

- Also, when you begin typing in the Full Name or a Short Name, matching full names or short names in the Address book will appear in a dropdown box. Select the correct Full Name or Short Name and click tab in order pre-populate the Recipient field with address information.

 

     

4      You may save a new address to the Address Book by clicking Save To Address Book (optional).

 

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- For more details on how to Save To Address Book, see Address Book and Create Labels section.

 

5      Click Confirm Address to verify if the recipient address qualifies for Priority Mail Express International™ with guaranteed service.  Note: Confirm Address button is only enabled when Priority Mail Express International™ with guaranteed service is available for the selected country.

6      If recipient address entered is correct and eligible for Priority Mail Express International™ with guaranteed service, a confirmation modal will be displayed.  Click Close and proceed with international label creation

 

Example with Address Found

 

 

7      If recipient address entered is incorrect and/or ineligible for Priority Mail Express International™ with guaranteed service, a modal will be displayed that will allow you to either look up the correct address, select the closest matching address found, or continue with the address as entered.  If you continue with the address as entered, Priority Mail Express International™ with guaranteed service will be unavailable. 

Example with Incorrect Address – Match Found

 

 


Example with Incorrect Address – Lookup Address (Province)

 


Example with Incorrect Address – Lookup Address (City)

 


Example with Incorrect Address – Lookup Address (Postal Code)

 

8      Enter Package Information. Enter total weight of the package in pounds and ounces including packaging and shipping labels. Note: Your total unit weight should not exceed the package weight. Click Capture, if available, when you wish to capture the weight of your package on your integrated weight scale. See Chapter 14 for more details.     

 

Please visit the Troubleshooting section for the most frequently asked questions regarding Click-N-Ship for Business® software changes due to USPS® Price Change.


Example with “Custom Packages” option:

 


TIP                                 

- Enter a Ship from ZIP Code if you intend on mailing your package from a ZIP Code that differs from your Sender ZIP Code.

- Select the Service you wish to use to ship your package. If you want to see a list of all available Services based on the Weight and Country entered, click Compare Service Types prior to selecting a service.  This will provide the price, scheduled/expected delivery date, if applicable,,and a brief description of the available Services. Note: If no service displays, then it is a good indication that the services offered for creating online labels via the Click-N-Ship for Business® application is not available to the destination country entered. Another convenient way to check what services are available is by going to your Shipping Tools. If no services display in the Compare Service Types pop-up, it means that none of the services are available for creating an international label in the Click-N-Ship for Business® application to the destination country.

1   Click Compare Service Types.

2   Highlight the desired Service.

3   Click Apply Selected Service.

 

Note: For a mapping of how the service names in the Compare Service Types pop-up related to the services in the Create Shipping Label service dropdown, refer to Compare International Prices and Service Commitments section.

 

 


6      Enter the Customs Information describing your package.  Also, choose the delivery option you want if, for some reason, your package cannot be delivered. These options may result in extra charges.  Also, enter or select an Automated Export System (AES) Exemption or Internal Transaction Number. Note: For more information regarding the customs information available, refer to the Glossary section.

7      For some international label types, the Census Bureau requires either an Automated Export Compliance/Internal Tracking Number/Exemption.  To provide AES or ITN information, click the SELECT button.  Either select a commonly used Exemption, manually enter the AES, or mark the My Package Requires an Export license and enter the ITN information.

 


Automated Export System Exemption


Internal Transaction Number


8      Add the various items to your package by entering a Description, Quantity, Unit Value, Unit Weight, Country of Origin, and/or HS Tariff Number and click Add Item.  The item and subsequent items added will be displayed in the Item Content table. Note: The maximum number of items for Priority Mail Express International™,and Priority Mail International® parcels (excludes the Flat Rate Envleops and Small Flat Rate Boxes),, Large Flat Rate Box, and Medium Flat Rate Box is 30 items. For other international service types (e.g.,the Priority Mail International Flat-Rate Envelopes and Small Flat Rate boxes), the maximum is 5 items.

 

TIP

- To Delete a Content Item, select the item in the items table, right-click to view context menu and select Delete Item or click the Delete button.

 

-  To Modify a Content Item double-click an item in the items table, verify that content details populates in respective fields, and modify information. Prior to re-adding the modified item, user must delete original item record from item contents table.

 



9      Click Calculate in order to display the postage, insurance fees, and scheduled/expected delivery days associated with the label you have created. Note: Expected delivery days represent the time period for the package to go from the origin to its destination; please note that this does not include time for the package to go through customs. For Priority Mail Express International™ with guaranteed service, a guaranteed date will be scheduled and displayed.

10    Click the mailing conditions hyperlink.  This link will display any Restrictions, Prohibitions, Observations, Customs Form Notes, and Priority Mail Express International™ Notes based on the country you have selected.

11    Click on the customs information hyperlink. This link will display static customs information related to all international labels.

12    Click the mailing conditions, customs information, and Insurance conditions (applicable and required only if printing postage) checkbox to agree to international mailing conditions, customs information, and insurance conditions (required).

13    Entering a number into the Number of Unique Labels text box will create that many labels with individual barcode properties.  The maximum number of labels that can be printed or saved in this manner is 2000.

14    Click Add to Cart to save the label to the shipping cart in order to print.

 

TIP

- If you receive an error message that states “Requested Service is not available” it could mean that (1) The service indicated is not available to the destination country or (2) The weight or value indicated exceeds the maximum allowed by the destination country. For more information on how to view what services are available to different destination countries and details regarding maximum weight and dimension, refer to the Shipping Tools section.

 

15    If you do not wish to print or save to cart, click clear all button.

 

TIP

- See preferences for more details on how to immediately have new preferences take effect.

           



 

Create an International Global Express Guaranteed® (GXG®) Label

1      Select International Shipping Label from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where a new Sender Address can be chosen or an existing Sender Address can be modified.

HOMETOWN, AL 12345

 

TIP

-  For more details on how to Edit Sender Information, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the international label, see edit Preferences.

 


3      Enter Recipient Information. Either manually fill in the required fields in the Recipient Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Recipient Information.  Only international addresses may be selected.

TIP

-  For more details on how to Open Address Book, see Address Book and Create Labels section.

- Also, when you begin typing in the Full Name or a Short Name, matching full names or short names in the Address book will appear in a dropdown box. Select the correct Full Name or Short Name and click tab in order pre-populate the Recipient field with address information.

 

 

4      You may save a new address to the Address Book by clicking Save To Address Book (optional).

 

TIP

- For more details on how to Save To Address Book, see Address Book and Create Labels section.

 

5      Enter Package Information. Enter total weight of the package in pounds and ounces including packaging and shipping labels. In addition, select Global Express Guaranteed® (GXG®) as your service type as well as an option for container type. Note: Your total unit weight should not exceed the package weight.  

6      Select Origin Post Office. Check the checkbox of the Post Office facility you intend to drop your GXG® package at.  If you do not wish to drop the package off at any of the listed Post Office™(s) you will have the option to check the drop off at another location checkbox. When complete, click the Next button. Note: By checking the other location checkbox, the guaranteed delivery date will be void.


7      Select Delivery City. Select the delivery city radio button that you wish to use for your package. When complete, click the Next button.  Note: You will be able to save all updates to your selected address by checking the Save in Address Book checkbox. 

     


8      Enter Package Information. Select or enter all required Package and Content Information.  When complete, click the Next button.  Note: You will be required to add at least one and no more than four contents.  Also Note: If required, you might have to answer some additional questions or fill out a commercial invoice (PS Form 6182) if your contents require it.        


9      Summary. The Summary page will list a condensed review of your order. You will have to agree to the terms and conditions before you will be able to Save the label to the shopping cart.


 


Create a Customs Form 2976/CN22

1      Select Customs Form 2976/CN22 from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where a new Sender Address can be chosen or an existing Sender Address can be modified

TIP

- For more details on how to Edit Sender Information, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the Customs 2976/CN22 Form, see edit Preferences.

     


3      Enter Recipient Information. Either manually fill in the required fields in the Recipient Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Recipient Information.  Only International addresses, APO/FPO/DPO addresses, or Possessions, Territories and Freely Associated States (PTFAS) addresses may be selected. NOTE: Possessions, Territories and Freely Associated States (PTFAS) addresses are listed as Domestic addresses.

 Example: APO/FPO/DPO

TIP

- For more details on how to Open Address Book, see Address Book and Create Labels section.

     

4      You may save a new address to the Address Book by clicking Save To Address Book (optional).

 

TIP

- For more details on how to Save To Address Book, see Address Book and Create Labels section.

     

5      Enter Package Information. Enter total weight of the package in pounds and ounces including packaging and shipping labels. Note: Your total unit weight should not exceed the package weight. Click Capture, if available, when you wish to capture the weight of your package on your integrated weight scale. See Chapter 14 for more details.  Also, enter or select an Automated Export Compliance/Internal Tracking Number/Exemption.

 Example:

 

TIP

-  Country of Origin and HS Tariff # are optional fields and are of use to Commercial Senders only.

 

6      For CN22 Custom Forms, the Census Bureau sometimes requires that an Automated Export System (AES) Exemption be selected.  The AES/ITN/Exemption field will be enabled and marked with an * when required.  To provide AES information, click the SELECT button and select an AES from the Choose an Automated Export System (AES) Exemption dropdown.


Automated Export System (AES) Exemption


7      Add the various items to your package by entering a Description, Quantity, Unit Value, and Unit Weight, and clicking Add Item.  The item and subsequent added items will be display in the Item Content Box. Note: The maximum number of items that can be added to a CN22 form is 3 items.

 

TIP

- To Delete a Content Item, select the item in the items table, right-click to view context menu and select Delete Item or click Delete button

- To Modify a Content Item double-click an item in the items table, verify that content details populates in respective fields, and modify information. Prior to re-adding the modified item, user must delete original item record from item contents table.

 

8      Click Add to Cart to save the label to the shipping cart in order to print.

9      If you do not wish to print or save to cart, click on the clear all button.

TIP

- See preferences for more details on how to immediately have new preferences take effect.



Create a Customs Form 2976A/CP72

1      Select Customs Form 2976A/CP72 from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where a new Sender Address can be chosen or an       existing Sender Address can be modified.

 

TIP

- For more details on how to Edit Sender Information, see Address Book and Create Labels section.

-  For more details on how to pre-populate the Customs 2976A/CP72 form, see edit Preferences.

     

3      Enter Recipient Information. Either manually fill in the required fields in the Recipient Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address for the Recipient Information.  Only International addresses, APO/FPO/DPO addresses, or Possessions, Territories and Freely Associated States (PTFAS) addresses may be selected. NOTE: Possessions, Territories and Freely Associated States (PTFAS) addresses are listed as Domestic addresses.

 

TIP

-       For users shipping to APO/FPO/DPO or US Possessions, Territories, and Freely Associated States, the “APO/FPO/DPO and PTFAS” Label can be used. This label combines all required domestic and customs form information.

 


Example: International

TIP

- For more details on how to Open Address Book, see Address Book and Create Labels section.

     

4       You may save new addresses to the Address Book by clicking Save To Address Book (optional).

 

TIP

- For more details on how to Save To Address Book, see Address Book and Create Labels section.

 

5      Enter Package Information. Enter total weight of the package in pounds and ounces including packaging and shipping labels. Note: Your total unit weight should not exceed the package weight. Also, choose the delivery option you want if, for some reason, your package cannot be delivered; note that these may result in extra charges. Click Capture, if available, when you wish to capture the weight of your package on your integrated weight scale. See Chapter 14 for more details. Also, enter or select an Automated Export System (AES) Exemption  or Internal Transaction Number (ITN).

6       For Customs Form 2976A/CP72, the Census Bureau sometimes requires either an Automated Export Compliance/Internal Tracking Number/Exemption.  The AES/ITN/Exemption field will be enabled and marked with an * when required.  To provide AES or ITN information, click the SELECT button.  Either select a commonly used AES or enter the ITN for the package, or mark the My Package Requires an Export License box and enter the ITN information.


 Automated Export System Exemption


Internal Transaction Number

 

TIP

-  Country of Origin and HS Tariff # are optional fields and are used by Commercial Senders only.

 


7      Add the various items in your package by entering a Description, Quantity, Unit Value, and Unit Weight, and clicking Add Item.  The item and subsequent items added will be displayed in the Item Box. Note: The maximum number of items that can be added to a CP72 form is 30 items.

 

TIP

- To Delete a Content Item, select the item in the items table, right-click to view context menu and select Delete Item or click Delete Item button.

 

-  To Modify a Content Item double-click an item in the items table, verify that content details populates in respective fields, and modify information. Prior to re-adding the modified item, user must delete original item record from item contents table.

 

8      Click Add to Cart to save the label to the shipping cart in order to print.

9      If you do not wish to add to cart, click the clear all button.

TIP

- See preferences for more details on how to immediately have new preferences take effect.

     



Create an APO/FPO/DPO and Possessions, Territories and Freely Associated States (PTFAS) Label

Important Note:

- When you create labels on the APO/FPO/DPO and Possessions, Territories and Freely Associated States (PTFAS) module labels will be printed as either an integrated shipping label with a customs form or as a separate domestic label and customs form.

 

1      Select APO/FPO/DPO & PTFAS Label from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where a new Sender Address can be chosen or an existing Sender Address can be modified.

TIP

-  For more details on how to Edit, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the APO/FPO/DPO and Possessions, Territories and Freely Associated States (PTFAS) label, see edit Preferences.

 

-  Some domestic labels require the use of a customs form.  More details can be found in DMM 608.2.4 through 2.5.

     


3      Enter Recipient Information. Either manually fill in the required fields in the Recipient Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address(es) for the Recipient Information.  Only APO/FPO/DPO and Possessions, Territories and Freely Associated States (PTFAS) addresses may be selected in this section.

 

TIP

- For more details on how to Open Address Book, see Address Book and Create Labels section.

- Also, when you begin typing in the Full Name or a Short Name, matching full names or short names in the Address book will appear in a dropdown box. Select the correct Full Name or Short Name and click tab in order pre-populate the Recipient field with address information. 

 

4      You may save new addresses to the Address Book by clicking Save To Address Book before proceeding with entering package information. All domestic addresses will automatically be standardized to USPS® formatting standards upon performing this action.

 

TIP

-For more details on how to Save To Address Book, see Address Book and Create Labels section.

 

5      Enter Package Enter Package Information and Customs Information describing your package. Click Capture, if available, when you wish to capture the weight of your package on your integrated weight scale. Also, if available, enter a value to be insured and subsequently pay for Insurance along with postage. See Chapter 14 for more details.  Also, choose the delivery option you want if, for some reason, your package cannot be delivered. These options may result in extra charges. Note: For more information regarding the customs information available, refer to the Glossary section.

 

Please visit the Troubleshooting section for the most frequently asked questions regarding Click-N-Ship for Business® software changes due to USPS® price changes.


Example with “Custom Packages” option:

 

TIP:  

How to measure dimensions

- For further direction on how to measure Length, Width, Height, and Girth for Large / Priority Mail® items, click on How to Measure Dimensions button on the create domestic label screen or view appendix.

Compare Service Types

-  Enter a Ship From ZIP Code if you intend on mailing your package from a ZIP Code that differs from your Sender ZIP Code to ensure correct postage price attained for your mail piece.

- Select the Service you wish to use to ship your package.  If you want to see a list of all available Services based on the Origination and Destination ZIP Code™(s), Weight, and Size entered, click Compare Service Types prior to selecting a service.  This will provide the price, scheduled/expected delivery date, if applicable, , and a brief description of the available Services should you wish to shop across USPS® services.

·         Click Compare Service Types.

·         Highlight the desired Service.

·         Click Apply Selected Service Type.

 

Note: For a mapping of how the service names in the Compare Service Types pop-up related to the services in the Create Shipping Label service dropdown, refer to Compare Domestic Prices and Service Commitments section.

 

 

6      For some international label types, the Census Bureau requires either an Automated Export Compliance/Internal Tracking Number/Exemption.  To provide AES or ITN information, click the SELECT button.  Either select a commonly used AES, manually enter the AES, or mark the My Package Requires an Export license and enter the ITN information.


Automated Export System Exemption


Internal Transaction Number

7      Enter Package Options. Depending on the service chosen, various package options will be available.  Choose those you wish to include on your Domestic Shipping label as an endorsement. Note: For more information regarding the confirmation services available, refer to the Glossary section.

8      Add the various items contained in your package by entering a Description, Quantity, Unit Value, Unit Weight, Country of Origin, and/or HS Tariff Number and click Add Item.  The item and subsequent items added will be displayed in the Item Content table. Note: The maximum number of items that can be added to an APO/FPO/DPO and Possessions, Territories and Freely Associated States (PTFAS) label is 30 items.

 

TIP

- To Delete a Content Item, select the item in the items table, right-click to view context menu and select Delete Item or click the Delete button.

 

-  To Modify a Content Item double-click an item in the items table, verify that content details populates in respective fields, and modify information. Prior to re-adding the modified item, user must delete original item record from item contents table.

 



9      Click Calculate in order to display the postage, insurance fees, and scheduled/expected delivery date or delivery days associated with the label you have created. Note: Scheduled/Expected delivery date or days represents the time period for the package to go from the origin to its destination; please note that this does not include time for the package to go through customs.

10    Click the Mailing Restrictions, Customs Information, and Mailer Responsibilities checkbox to agree to international mailing restrictions, customs information, and mailer responsibilities (required).

11    Click the APO/FPO/DPO Restrictions checkbox to agree to APO/FPO/DPO restrictions (required).

12    Click the Insurance Conditions checkbox to agree to insurance conditions (required).

13    Entering a number into the Number of Unique Labels text box will create that many labels with individual barcode properties.  The maximum number of labels that can be printed or saved in this manner is 2000.

14    Click the “Separate Label and Customs Form” checkbox if you would like the APO/FPO/DPO and PTFAS Label to be added to the cart as a separate Domestic Label and Customs Form 2976A/CP72 label. This will allow you to print the Domestic Label and Customs Form 2976A/CP72 in different print formats.

15    Click Add to Cart to save the label to the shipping cart in order to print.

 


TIP

- If you receive an error message that states “Requested Service is not available” it could mean that (1) The service indicated is not available to the destination country or (2) The weight or value indicated exceeds the maximum  allowed by the destination country. For more information on how to view what services are available to different destination countries and details regarding maximum weight and dimension, refer to the Shipping Tools section.

- If you choose to add a separate Domestic label and Customs form to the cart, these labels will be treated independently i.e., if you edit the domestic label, the customs form associated to this label will not reflect these changes and must be manually updated. Please see Chapter 8 “Shipping Cart” for instructions on how to edit labels from the cart.  


 

16    If you do not wish to add to the cart, click clear all button.

 

TIP

- See preferences for more details on how to immediately have new preferences take effect.

 



Create an electronic Merchandise Return Service (MRS) Label

1      Click the Return label button on the lower navigation.

2      Enter your required Retailer Information. Either manually fill in the required fields in the Retailer Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Retailer Information.  Only Retailer addresses may be selected.

 

TIP

- The Permit holder guarantees payment of the proper postage and fees on all returned merchandise return service (MRS) articles distributed under the permit holder's MRS permit number. Information about  MRS permits and related advance deposit accounts can be obtained at USPS.com, in DMM 505.3.0, or  from your local Post Office™.

     

 


3      Enter the required Postage Due Unit Information.  Either manually fill in the required fields in the Postage Due Unit Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Postage Due Unit Information.  Only PDU addresses may be selected. The PDU (“POSTAGE DUE UNIT”) in the delivery address line includes the city, state, and ZIP Code™ of the postage due unit at the Post Office™ where the permit is authorized,

 

4       Enter the required Customer Information requesting a parcel return.  This information will serve as the Return Address on the electronic Merchandise Return Service label.  If you wish to email the Return Label to your customer, be sure to enter the customer’s email address. Either manually fill in the required fields in the Customer Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Customer Information.  Only Domestic or APO/FPO/DPO addresses may be selected.

5      Enter Package Information.

6      Enter any Label Options that you wish to appear on the electronic Merchandise Return Service label.  You may choose to enter an amount of insurance coverage desired, a package identification number, and a return merchandise authorization (RMA) number (to expedite your inbound returns processing).  The system will calculate the insurance fee and display it on the label based on the value of contents you have specified.  You may also choose to apply USPS Tracking™. Note: USPS Tracking™ selected for electronic Merchandise Return Service labels is charged at the retail price for First-Class Mail parcels and Package Services parcels. USPS Tracking for Priority Mail, First-Class Package Service and Standard Post pieces is at no additional charge.  . 

 

Use RMA # in Barcode checkbox and Label Format radio buttons have been added. If the user checks Use RMA # in Barcode, the RMA # would then be substituted for the Sequential Package ID in the label number (PIC). This option is only available to those mailers who have obtained and entered their unique Mailer ID during registration. The Label Format radio buttons allow any user the ability to print electronic Merchandise Return Service labels so that the Customer Address appears within the window of two different types of #10 window envelopes.

7      If you wish to email the Return Label to the customer, select the Email Label To Customer radio button and click Submit. If you wish to save the Return Label in order to store it for a later date, select the Save Label to Cart radio button and click Submit.

8      If you do not wish to email or save, click the clear all button.

 




Create an Open and Distribute Label

Note: Open and Distribute Label will not be enabled unless users have a MID (Mailer Identification) number assigned to their Click-N-Ship for Business® application.  Also, a popup will open telling users to call ICCC if they attempt to access the Open and Distribute Label page without a MID number.

Note: Instructions on how to create a permit can be found at http://pe.usps.com/businessmail101/postage/applyPermit.htm   

1      Select Open and Distribute Label from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where an existing Sender Address can be modified or a new Sender Address can be chosen or added.

 

TIP

- For more details on how to Edit Sender Information, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the Open and Distribute form, see edit Preferences.

 

3      Enter Facility Information. Either manually fill in the required fields in the Facility Information or click Open Address Book.  Open Address Book will display the Address Book where the user can choose a previously saved address to populate the Facility Information.  Only Open and Distribute addresses may be selected.

     

           

Note: Select the destination Facility Type based on the mailing contents. If facility information is needed, click the Lookup Facility Address link and you will be directed to USPS® Facility Access and Shipment Tracking (FAST®) page. Follow the FAST® instructions that appear when you click the Lookup Facility Addresses button. 

 

This image represents the Facility Access and Shipment Tracking (FAST) web page on www.usps.com.

4      You may save new addresses to the Address Book by clicking Save To Address Book (optional). Open and Distribute addresses can only be used within the Open and Distribute label.

 


TIP

- For more details on how to Save To Address Book, see Address Book and Create Labels section.

 

5      Enter Package Information. Enter total weight of the drop shipment package in pounds and ounces including packaging and shipping labels. Enter Ship Date, Ship From ZIP Code if different from sender ZIP Code, the mail class of the Open and Distribute drop shipment, and the mail class enclosed. If the mail class enclosed is not listed, choose Other and enter the appropriate text in the Explanation field. If a scale is integrated, a Capture button would be available to capture the current weight on the scale. See Chapter 14 for more details regarding an integrated weight scale.

6      Enter Package Options. If you wish to pay for postage through your Permit, enter the Permit Number here along with the ZIP Code™ where the permit is authorized. Check Separate Receipt to print the label and the receipt on separate pages.

7      Click Calculate to obtain the price for the Open and Distribute™ package. Click Add to Cart for printing at a later time. Multiple Open and Distribute™ labels can be created at one time using the Number Of Unique Copies function.

8      From the Shipping Cart, Open and Distribute™ labels may be printed.  Open and Distribute™ labels can only be printed with other Open and Distribute™ labels.  When Printing an Open and Distribute™ label, the Click-N-Ship for Business® application will automatically create and print a PS 3152 Form, Confirmation Services Certification.

 

 

Note: If you wish to assign multiple labels to the same PS Form 3152 you will need to select all labels you wish to associate in the Shipping Cart and then click the Print button.

 

Urgent Message:

- When you click the Print button in the Shipping Cart tab for Open and Distribute labels, an electronic file with label information is transmitted to

the Postal Service. Once submitted, there are no means to retrieve the file or remove any of the labels or label information linked to the file. Please

only print labels intended for use.

 

For detailed information and frequently asked questions surrounding the Open and Distribute service, please see Chapter 18 – Troubleshooting.

 



Create First-Class Mail® Letter Shipments

1      Select First-Class Mail® Letter from the Create Shipments navigation.

2      Edit the Sender Information by clicking Edit. This button will display the Address Book where an existing Sender Address can be modified or a new Sender Address can be chosen or added.  A checkbox to Print the Sender Information for your print job is also available below the sender address.

 

TIP

- For more details on how to Edit, see Address Book and Create Labels section.

 

-  For more details on how to pre-populate the First-Class Mail®Letter, see edit Preferences.

 


3      Enter Recipient Information. If you wish to manually fill in the required fields in the Recipient Information, do so.  You may save new addresses to the Address Book by clicking Save To Address Book before proceeding with entering package information. All domestic addresses will automatically be standardized to USPS® formatting standards upon performing this action.  Once this is complete, you can add the address to the print job by clicking Add To Job.

 


TIP

- For more details on how to Save To Address Book, see Address Book and Create Labels section.

- Also, when you begin typing in the Full Name or a Short Name, matching full names or short names in the Address book will appear in a dropdown box. Select the correct Full Name or Short Name and click tab in order pre-populate the Recipient field with address information.

 

4      Enter Package Information. Enter the weight of the letter; select the service and container you wish to use and check the Non-Machinable checkbox if applicable. Note: All label stocks and envelopes offered in the Stock Type dropdown list are available to purchase from The Postal Store® (https://shop.usps.com).


5      Select Recipients. If you do not wish to manually fill in the required fields in the Recipient Information, the Recipient section allows you to click the Open Address Book button.  Open Address Book will display the Address Book where the user can choose a previously saved address(es) for the Recipient Information.  Only domestic addresses may be selected.  The Remove Address From Job button will allow you to remove any address from the job.

 

TIP

- For more details on how to Open Address Book, see Address Book and Create Labels section.

 


6      Click Calculate in order to display the postage and service fees with the label you have created. If there is missing information, you will be prompted to correct error(s) and re-calculate to obtain prices.

 

7      Click Add to Cart to save the label to the shipping cart in order to print.

8      If you do not wish to save to cart, click clear all.


TIP

- See Preferences for more details on how to immediately have new preferences take effect.

 



 


Address Book Contacts and Create Label

Edit Sender Address

To edit information in current sender information: (IMPORTANT: When choosing a sender address, verify that a 10-digit numeric phone number has been entered as most of the labels will require a phone number when attempting to the print the label.)

1      Select any label option from the Create Shipments navigation.

2      Click Edit. The Address Book section will display.

3      Click Edit next to the address currently in the Sender information.

4      Make changes.

5      Click Save.

OR

To change sender information to an address stored in address book:

1    Click Edit. The Address Book section will display.

2     Select (i.e., highlight) a different Domestic address that should be inputted as the Sender Address.

3    Click Use Selected.

 

Open Address Book

1      On the Create Shipping Label screen, click Open Address Book.

2      Select (i.e., highlight) the address(es) that should be inputted as the Recipient Address.

3      Click Use Selected.

 

Save to Address Book

1      Enter the Recipient Information into Create Shipping Label screen.

2      Click Save to Address Book.

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-  A unique short name will automatically be created if no Short Name is entered, based on the Full Name and/or Company entered.

- All addressed added will be added to default group “Unassigned”.

- You cannot save addresses OFFLINE because all domestic addresses must be validated prior to being saved to the Address Book requiring communication with USPS®.

3      Click Save.

 

 

 

 

Chapter 7

 

Address Book


Chapter 7. Address Book

Getting Started

The Address Book allows you to add, edit, delete, bulk import/export addresses as well as manage addresses within groups.  The search functionality further allows you to quickly find addresses within the Address Book for use in the application.

 


Add an Address

1      Click on the Address Book section in the upper navigation. The Address Book selections shall appear.

2      Click on the Add New Address button to option.

3      To add a Domestic Address, leave the default Country as United States, and fill out all required fields.

 

 

4      Select one or more groups to assign the address (optional).


 

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- If no groups are checked or available, the address will automatically be placed as an Unassigned address.

- To create a new user defined group, refer to Add New Group section.

 

5      Click Save to save the new domestic address to the Address Book. Note: If you decide not to save the address, make sure to click the Cancel button to exit the Add a New Address section.

 

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- All domestic addresses are immediately validated against the USPS® Address Management database and standardized upon saving/editing or importing. No invalid domestic addresses will be allowed to be saved in the Click-N-Ship for Business® Address book.

- The system will automatically create a Short Name for the address record if you do not provide one.  The Short Name is used as a unique identifier and cannot be duplicated.

 

6      To add an International Address, select a country other than the U.S., and fill out all of the required fields.

 

7      Click Save to save the new international address to the Address Book.

8      Facility addresses are to be used for Open and Distribute™ drop shipments. Users must use the Save to Address Book button directly from the Open and Distribute™ Create Shipping Label view to save facility addresses. Once saved to the address book, a user can edit the facility address from the Address Book.

9      Retailer and PDU (Postage Due Unit) are to be used for electronic Merchandise Return Service labels.  Users must use the Save to Address Book button directly from the Merchandise Return Service label view to save Retailer or PDU addresses.  Once saved to the address book, a user can edit the Retailer or PDU address from the Address Book.

 



Edit an Address

1      Click on the Address Book section in the upper navigation. The Address Book selections shall appear.

2      Click on the View All Addresses button.

3      Click on the Edit button.

Example: Domestic Address

4      View the Address Details panel with pre-populated information.

 

5      Modify the address information as desired.

6      To change the type of address record (domestic or international), simply change the selected Country.

7      Click Save to save the edited address to the Address Book or Cancel to discard changes.

 

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- All domestic addresses are immediately validated upon saving/editing or importing addresses. No invalid domestic addresses will be allowed to be saved in the Click-N-Ship for Business® Address book.

- If the Country is grayed out, this indicates that the specific address that you are attempting to edit is currently being used as the Sender Address in the Create Shipping Label Tab. Since the Sender address can only be a domestic address, the country cannot be edited for this address until a new Sender Address is selected.

 



Delete an Address

1      Click on the Address Book section in the upper navigation. The Address Book selections shall appear.

2      Click on the View All Addresses button.

3      Check one or more addresses to permanently delete.

4      Click the delete address button to delete the addresses.

5      Click OK in the confirmation window. Note: Deleting an address will permanently delete an address from the application, regardless of how many groups the address may be a part of.

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- To simply remove an address from a specific group refer to Manage My Groups.

 



Add a New Group

1      Click on the Address Book section in the upper navigation. The Address Book selections shall appear.

2      Click on the View All Addresses button.

3      Click on the Add Group button.

 

4      Enter a group name and click Save.

5      View the new group in the Show drop-down. This dropdown allows you to filter your addresses based on user-defined groups. For more details on how to filter the address book, refer to View Addresses in a Specific Group section.

 

6      View the new group in the Groups selection box in the Address Details panel when adding/editing an address record.

 


Delete a Group

1      Click on the Address Book section in the upper navigation. The Address Book selections shall appear.

2      Click on the View All Addresses button.

3      Select a Group from the Show drop-down menu to filter address book list.

 

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- Unassigned group cannot be deleted as this is the default group that addresses are added to when no specific group has been specified. In other words, ‘Unassigned’ represents those addresses that are not assigned to any specific group.

 

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