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Improve Service

Security, Privacy, and Trust
The Postal Service continued ongoing efforts to ensure the security of mail, the privacy of its customers, and the trust of the American public. In 2006, it was recognized in the 2006 Privacy Trust Study of the U.S. Government as the agency most trusted by Americans to protect their information. The study was conducted by the Ponemon Institute, which is dedicated to responsible information and privacy management in business and government. Also this year, the Postal Service was listed by the Reputation Institute among the top 30 "most respected companies" in the U.S. This ranking is taken from a survey of more than 30,000 people and 600 businesses worldwide.

To avoid security breaches, the Postal Service implemented a number of controls over its computer equipment and data systems. The most important included encryption of sensitive data, especially on removable media, and management of data accessible outside the organization. Encryption is incorporated on workstations and removable media used in offices with sensitive data. Use of nonsecurable peripheral memory devices is not permissible. All remote access to internal networks is controlled through registration. The new controls will quarantine those who do not qualify for access. The controls also require a review of all the people who have access to sensitive data and the type of access they have. New policies place controls on personal information resources brought into postal facilities and prohibit use of non-postal devices to access the Postal Service intranet or to store Postal Service information. Guidelines were issued encouraging managers to limit the assignment of laptop computers to employees.

IMPROVE SERVICE

2006 Highlights • Intensive use of data in processing to pinpoint service and addressing problems. Improved systems and reports to integrate data throughout operations. • Surface visibility installed across plant and transportation network. • Expanded Priority Mail measurement from 450 thousand pieces under PETE system to 23 million using Delivery Confirmation. • 45 million change of addresses processed. PARS now forwards 2/3 of mail in process. NCOA Link and OneCode ACS introduced; will help eliminate out-of-date addresses. • Hours extended in over 1,400 Post Offices. 71 million APC transactions. 100 million Online Carrier Pickup requests. • Named as one of the top 30 most reputable companies in the U.S. by the Reputation Institute. Cited as the agency most trusted by Americans to protect customer informa- tion in the 2006 Privacy Trust Study of the U.S. Government.

2007 Priorities • Aggressively pursue the goal of total mail visibility the ability to track mail from design by the customer; to printing, presorting, and transport; to acceptance, processing, and delivery. • Continue to target the root causes of end-to- end performance problems, with emphasis on meeting dispatch schedules, weekend scheduling, and equipment maintenance. • Encourage all commercial customers to submit postage statements and documentation electronically using Postage Statement Wizard, Mail.dat, or Web Services. • Encourage customers to leave postage-paid mail and packages for Carrier Pickup the ultimate in convenience.