United States Postal ServiceQuarterly Performance for Special Services |
Quarter III FY2009 |
Overview
In FY09, service performance is being measured for the following Special Services: Delivery Services, which is a composite of Delivery Confirmation™, Signature Confirmation™, Certified Mail™, Electronic Return Receipt, Registered Mail™, and Collect on Delivery; Post Office Box Uptimes; CONFIRM®; Address Correction Service; Insurance Claims; Money Order Inquiry, and Address List Services. Customers’ service expectations vary based on the Special Service; therefore no single service performance methodology is used for all.
For Delivery Services, the elapsed time from barcode scan at delivery to the time the delivery information is available to customers is compared against the service standard.
PO Box service is measured by comparing the availability of mail delivered to a PO Box section to the posted "uptime", the time of day when customers can expect to collect the mail from their PO Box.
For CONFIRM®, the elapsed time from a mailpiece scan on mail processing equipment to when the data are available to customers is compared against the service standard.
For automated Address Correction, the elapsed time from when data are transmitted to ACS to when data are forwarded to participants is compared against the service standard.
For Insurance Claims, the time in days from the date when all information is available for claims processing resolution to the date USPS transmits a resolution to the customer is compared against the service standard.
For Money Order Inquiries, the time in days from the date when the customer purchases the inquiry service to the date a customer response is sent is compared against the service standard.
For Address List Services, the time in days from the date when customers request an address list service to the transmission of the corrected address information to the customer is compared against the service standard.
Service performance for Delivery Services and PO Box Uptime is reported quarterly by postal district. CONFIRM®, automated Address Correction, Insurance Claims, Money Order Inquiries, and Address List Services each use a national, or centralized, system; thus, service performance is reported at a national level.
| District | Delivery Information Special Services Combined Score | Post Office Box Service |
|---|---|---|
| % On-Time | % On-Time | |
| Capital Metro Area | 97.5% | 96.2% |
| Baltimore | 97.4% | 96.8% |
| Capital | 96.3% | 94.3% |
| Greater South Carolina | 97.9% | 96.7% |
| Greensboro | 98.1% | 96.8% |
| Mid-Carolinas | 97.4% | 98.2% |
| Northern Virginia | 98.0% | 92.3% |
| Richmond | 97.4% | 95.3% |
| Eastern Area | 97.1% | 97.3% |
| Appalachian | 97.9% | 98.2% |
| Central Pennsylvania | 97.4% | 96.9% |
| Cincinnati | 97.6% | 97.3% |
| Columbus | 97.6% | 98.0% |
| Erie | 98.5% | 97.9% |
| Kentuckiana | 97.4% | 96.8% |
| Northern Ohio | 97.2% | 96.4% |
| Philadelphia Metro | 94.4% | 97.5% |
| Pittsburgh | 97.3% | 96.3% |
| South Jersey | 97.2% | 97.5% |
| Great Lakes Area | 97.1% | 97.3% |
| Central Illinois | 96.4% | 97.9% |
| Chicago | 94.3% | 90.6% |
| Detroit | 96.1% | 96.9% |
| Gateway | 97.4% | 97.5% |
| Greater Indiana | 98.1% | 97.9% |
| Greater Michigan | 98.3% | 97.6% |
| Lakeland | 97.3% | 97.3% |
| Northern Illinois | 97.5% | 95.2% |
| Southeast Michigan | 97.0% | 95.5% |
| New York Metro Area | 96.4% | 96.9% |
| Caribbean | 94.1% | 93.8% |
| Central New Jersey | 97.2% | 97.4% |
| Long Island | 97.5% | 96.4% |
| New York | 91.5% | 97.6% |
| Northern New Jersey | 98.1% | 97.4% |
| Triboro | 97.6% | 95.6% |
| Westchester | 97.6% | 98.0% |
| Northeast Area | 96.4% | 94.8% |
| Albany | 95.8% | 95.6% |
| Boston | 95.1% | 96.6% |
| Connecticut | 95.5% | 90.5% |
| Maine | 97.5% | 96.6% |
| Massachusetts | 96.4% | 92.9% |
| New Hampshire/Vermont | 97.8% | 94.3% |
| Southeast New England | 97.0% | 93.1% |
| Western New York | 97.4% | 97.8% |
| Pacific Area | 95.6% | 93.7% |
| Bay-Valley | 97.6% | 93.2% |
| Honolulu | 95.0% | 98.0% |
| Los Angeles | 94.9% | 91.7% |
| Sacramento | 91.0% | 92.3% |
| San Diego | 97.8% | 95.1% |
| San Francisco | 94.0% | 92.8% |
| Santa Ana | 97.3% | 96.7% |
| Sierra Coastal | 97.3% | 92.7% |
| Southeast Area | 96.1% | 96.2% |
| Alabama | 98.2% | 96.5% |
| Atlanta | 89.0% | 95.3% |
| Central Florida | 98.0% | 96.5% |
| Mississippi | 98.0% | 96.5% |
| North Florida | 97.1% | 96.8% |
| South Florida | 96.8% | 97.6% |
| South Georgia | 98.3% | 95.0% |
| Suncoast | 98.2% | 97.3% |
| Tennessee | 97.6% | 95.8% |
| Southwest Area | 96.3% | 96.2% |
| Albuquerque | 96.7% | 98.0% |
| Arkansas | 97.6% | 97.0% |
| Dallas | 97.1% | 94.8% |
| Fort Worth | 98.1% | 94.3% |
| Houston | 96.7% | 97.8% |
| Louisiana | 97.3% | 95.9% |
| Oklahoma | 97.5% | 96.7% |
| Rio Grande | 93.1% | 96.1% |
| Western Area | 97.1% | 95.3% |
| Alaska | 94.7% | 78.2% |
| Arizona | 97.5% | 88.8% |
| Big Sky | 97.9% | 89.4% |
| Central Plains | 98.5% | 97.2% |
| Colorado/Wyoming | 97.3% | 93.2% |
| Dakotas | 98.4% | 96.1% |
| Hawkeye | 97.0% | 97.6% |
| Mid-America | 91.5% | 96.5% |
| Nevada-Sierra | 97.4% | 95.9% |
| Northland | 98.8% | 98.0% |
| Portland | 97.8% | 94.7% |
| Salt Lake City | 96.3% | 93.5% |
| Seattle | 98.0% | 95.8% |
| Spokane | 98.1% | 96.5% |
| Nation | 96.6% | 96.1% |