United States Postal ServiceQuarterly Performance for Single-Piece First-Class Mail® |
Quarter III FY2009 |
Overview
Since 1990, the Postal Service has contracted with an outside entity to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is a rigorous external sampling system measuring the time it takes from deposit of mail into a collection box or post office lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class cards, letters, and flat envelopes and compares this actual service against updated service standards established in FY08. EXFC was expanded in FY09 to continuously test service in 891 three-digit ZIP Code areas between which virtually all single-piece First-Class Mail® originates and destinates.
Service performance for single-piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined single-piece First-Class Mail® results. Single-piece First-Class Mail® parcel service is measured using an internal USPS system. This system measures transit time from the time of mailing at a post office until the time of delivery for parcels for which a customer requested Delivery Confirmation™ service. Actual transit time is then compared against First-Class Mail® service standards.
| District | Overnight | Two-Day | Three-Day to Five-Day |
|---|---|---|---|
| % On-Time | % On-Time | % On-Time | |
| Capital Metro Area | 97.1% | 94.8% | 94.9% |
| Baltimore | 97.1% | 95.0% | 95.6% |
| Capital | 96.6% | 94.3% | 95.1% |
| Greater South Carolina | 97.2% | 94.8% | 95.1% |
| Greensboro | 97.1% | 95.4% | 94.3% |
| Mid-Carolinas | 97.2% | 94.8% | 95.5% |
| Northern Virginia | 97.3% | 95.3% | 94.9% |
| Richmond | 96.8% | 94.2% | 93.7% |
| Eastern Area | 96.1% | 93.9% | 93.0% |
| Appalachian | 95.6% | 93.1% | 90.7% |
| Central Pennsylvania | 96.0% | 93.3% | 91.5% |
| Cincinnati | 96.9% | 94.3% | 93.7% |
| Columbus | 96.6% | 95.0% | 93.6% |
| Erie | 97.0% | 94.6% | 92.6% |
| Kentuckiana | 96.2% | 93.6% | 93.9% |
| Northern Ohio | 95.5% | 93.3% | 93.0% |
| Philadelphia Metro | 95.5% | 94.1% | 93.1% |
| Pittsburgh | 96.2% | 94.0% | 92.6% |
| South Jersey | 95.9% | 94.4% | 93.3% |
| Great Lakes Area | 96.5% | 95.0% | 93.1% |
| Central Illinois | 96.2% | 95.5% | 92.9% |
| Chicago | 96.3% | 95.1% | 92.1% |
| Detroit | 96.4% | 94.7% | 93.2% |
| Gateway | 96.6% | 94.3% | 92.5% |
| Greater Indiana | 96.7% | 94.8% | 94.0% |
| Greater Michigan | 96.6% | 95.4% | 93.9% |
| Lakeland | 96.4% | 94.6% | 92.3% |
| Northern Illinois | 96.2% | 95.2% | 93.3% |
| Southeast Michigan | 97.0% | 95.1% | 93.5% |
| New York Metro Area | 96.0% | 94.9% | 92.7% |
| Caribbean | 92.9% | 96.4% | 86.8% |
| Central New Jersey | 96.4% | 94.7% | 94.2% |
| Long Island | 96.6% | 95.0% | 92.2% |
| New York | 95.9% | 95.0% | 93.3% |
| Northern New Jersey | 96.3% | 94.8% | 93.3% |
| Triboro | 96.2% | 94.9% | 92.7% |
| Westchester | 97.2% | 95.2% | 91.9% |
| Northeast Area | 96.4% | 94.2% | 92.6% |
| Albany | 97.0% | 94.4% | 92.4% |
| Boston | 96.5% | 93.7% | 93.9% |
| Connecticut | 96.0% | 94.0% | 91.3% |
| Maine | 96.2% | 93.8% | 93.4% |
| Massachusetts | 96.8% | 94.6% | 92.7% |
| New Hampshire/Vermont | 96.3% | 94.3% | 92.7% |
| Southeast New England | 96.1% | 94.5% | 92.2% |
| Western New York | 96.6% | 93.6% | 94.0% |
| Pacific Area | 95.9% | 95.2% | 93.2% |
| Bay-Valley | 96.6% | 96.1% | 93.7% |
| Honolulu | 97.0% | N/A | 95.2% |
| Los Angeles | 95.6% | 94.4% | 94.1% |
| Sacramento | 96.0% | 95.0% | 91.9% |
| San Diego | 95.2% | 95.0% | 93.1% |
| San Francisco | 95.4% | 94.0% | 91.8% |
| Santa Ana | 96.1% | 95.8% | 93.5% |
| Sierra Coastal | 96.0% | 95.1% | 93.3% |
| Southeast Area | 96.4% | 94.3% | 93.3% |
| Alabama | 95.9% | 94.1% | 92.7% |
| Atlanta | 95.9% | 92.5% | 93.5% |
| Central Florida | 97.3% | 95.5% | 93.4% |
| Mississippi | 97.0% | 94.4% | 92.7% |
| North Florida | 95.9% | 94.6% | 92.3% |
| South Florida | 95.6% | 95.4% | 94.1% |
| South Georgia | 96.2% | 92.9% | 93.5% |
| Suncoast | 97.3% | 95.6% | 92.7% |
| Tennessee | 96.5% | 94.3% | 94.0% |
| Southwest Area | 96.1% | 94.3% | 92.7% |
| Albuquerque | 96.1% | 94.5% | 91.7% |
| Arkansas | 96.3% | 93.4% | 92.3% |
| Dallas | 95.8% | 93.6% | 92.2% |
| Fort Worth | 96.0% | 94.1% | 92.2% |
| Houston | 95.6% | 95.8% | 94.1% |
| Louisiana | 95.9% | 93.4% | 92.9% |
| Oklahoma | 96.0% | 94.2% | 94.3% |
| Rio Grande | 96.7% | 95.2% | 92.5% |
| Western Area | 96.4% | 94.2% | 93.0% |
| Alaska | 96.4% | 96.9% | 90.2% |
| Arizona | 96.6% | 95.6% | 94.5% |
| Big Sky | 96.0% | 95.2% | 91.1% |
| Central Plains | 96.7% | 93.0% | 91.2% |
| Colorado/Wyoming | 95.6% | 92.7% | 92.2% |
| Dakotas | 95.2% | 92.4% | 92.5% |
| Hawkeye | 96.7% | 93.2% | 93.0% |
| Mid-America | 96.3% | 92.1% | 91.8% |
| Nevada-Sierra | 96.9% | 94.9% | 94.2% |
| Northland | 96.5% | 95.7% | 93.6% |
| Portland | 97.0% | 95.1% | 93.4% |
| Salt Lake City | 96.4% | 95.2% | 93.2% |
| Seattle | 96.3% | 94.7% | 93.4% |
| Spokane | 96.6% | 95.2% | 93.0% |
| Nation | 96.3% | 94.5% | 93.1% |