"Employees leave the REDRESS process feeling better about their supervisors."
David Solomon - V.P. Area Operations, NY Metro

"You are able to tell an employee what you feel."
Rafael Vias - Manager

"What happens is that people become generous; they begin to see the other side and they begin to realize that their behaviors and their attitudes sometimes affect another person and they are willing to sometimes modify their behavior."
Pam Zuczek - EEO ADR Coordinator - NY Metro Area

"The mediator was the key in this problem; she made me feel very comfortable and the way she dealt with the whole situation made me feel that the whole process was going to be fair."
Aybet Carabe - Mail Processor

"As a mediator my job is to take a background role and to facilitate a dialog between the parties"
Simeon Baum - Mediator

"…both sides were given the opportunity to speak up. I don't have that opportunity on the floor."
Teresa Sulzbach - Support Clerk

"They will let you say everything you want to say - uninterrupted - unimpeded."
Debrah Glasser - Letter carrier

"…what's good about REDRESS [is] you get to confront the person you're having the problems with and you try to resolve it."
Phil Francavilla - Letter Carrier

"…as a complainant's representative - almost every case I've had has been a positive experience."
Michael Breslin - President NALC #396

"Employees and management have a better relationship when [the cases] are resolved"
Walter Judge - President and Labor Relations Officer NAPFE #513

"I have had several encounters and experiences with the program and I think it is marvelous for the simple reason it gives people a chance to get together and talk about issues that they couldn't before talk about; it forces people to be themselves; it gives them an opportunity to know what's happening on the other side of the table."
Bob Towns - V.P. NAPS

"…[parties] talk to one another and they go out sometimes shaking hands"
Edwin Bermudez - EEO ADR Specialist

"A lot of times people, employees, applicants want to be heard and they want you to understand"
Toniette Henry - Manager

"I was able to speak to my manager and tell him that I'm not the person that you think I am."
Teresa Sulzbach - Support Clerk

"It was a great opportunity for [my manager] to get to know me and I was happy with the outcome."
Teresa Sulzbach - Support Clerk

"[After mediation] I found that more employees are speaking to me - they are coming to see me - they are saying 'I'd like to nip this in the bud'"
Rafael Vias - Manager

"[REDRESS] is bringing about great changes in the way people feel and the way people think."
Rachelle Taylor - Chief Shop Steward, Mail Handlers #300

"Management is realizing that their best resources are their people and people are realizing that they have a good job working for the post office."
Pam Zuczek - EEO ADR Coordinator - NY Metro Area