MARY ANNE GIBBONS
VICE PRESIDENT, GENERAL COUNSEL















I am proud to serve as General Counsel for what I believe to be one of the most innovative 
legal departments in the country.  For a number of years, the lawyers at the United States 
Postal Service have been committed to expanding our legal services to incorporate the 
practice of preventive law, including the use of Alternative Dispute Resolution (ADR).  
This focus helps us to reduce unnecessary litigation, thus increasing both our efficiency 
and effectiveness.  I know that my colleagues share my pride in our achievements.

One very notable success has been REDRESS, our EEO mediation program.  It was designed to 
prevent litigation of employment disputes by offering a viable alternative to traditional 
case processing.  It is a fast and fair process that benefits both employees and management 
because differences are often resolved quickly and communication between supervisors and 
employees is improved.  Better communication leads to a lower incidence of misunderstandings 
and that paves the way for a more satisfied workforce.

Due to the success of REDRESS, which offers mediation for informal EEO complaints, we expanded 
our program to offer mediation of formal complaints and called it REDRESS II.  This program 
has also proven to be highly successful.

I am committed to the expansion of our efforts in the practice of preventive law.  The Postal 
Service is not shy about being a leader and breaking new ground.  REDRESS and REDRESS II are 
shining examples of those efforts and we are excited about what the future holds.  This web 
site is designed to inform the reader about our programs.




Mary Anne Gibbons


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475 L’ENFANT PLAZA SW
WASHINGTON DC  20260-1100
202-268-2950
FAX:  202-268-6981
E-MAIL:  mgibbons@email.usps.com
WWW.USPS.COM