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REDRESS®, which stands for Resolve Employment Disputes, Reach Equitable Solutions Swiftly, is the US Postal Service's alternative dispute resolution mediation program. REDRESS® mediation is a voluntary alternative dispute resolution program offered to employees nationwide as part of the Postal Service’s Equal Employment Opportunity (EEO) complaint process. The REDRESS® mediation program is generally offered to employees at the EEO informal counseling stage. REDRESS® is also at times offered at the formal complaint process.
The REDRESS® program is recognized as one of the country's leading conflict resolution programs. The Postal Service has received global recognition from the conflict resolution community and positive feedback from employees, supervisors, and their representatives for resolving disputes without the need for litigation.
Note: EEO complaints are not accepted through this site. You must request EEO counseling by calling one of these TOLL- FREE numbers:
888-EEO-USPS (888-336-8777)
TTY: 800-877-8339 (FEDERAL RELAY SERVICE)
When calling the toll free number to request counseling please provide the following information: your name, Social Security/Employee Identification number, address, telephone number, finance number and office location.
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The resolution alternative
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Learn all about the REDRESS® program.
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"REDRESS is bringing about great changes in the way people feel and the way people think."
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