| 8:00 - 9:00 | Continental Breakfast |
| 9:00 - 9:30 | Opening - Anita Bizzotto, Chief Marketing Officer, U.S. Postal Service Welcome - John E. Potter, Postmaster General, U.S. Postal Service Welcome - George Omas, Chairman, Postal Rate Commission Introduction of Moderator - Charles Pou, Jr., Dispute Resolution Services |
| 9:30 - 10:45 | Panel Discussion I: Flexible/Predictable Pricing, Part I |
| 10:45 - 11:00 | Break |
| 11:00 - 12:15 | Panel Discussion II: Flexible/Predictable Pricing, Part II |
| 12:15 - 1:00 | Lunch |
| 1:00 - 2:15 | Panel Discussion III: Current Procedures and Suggestions for Improvement, Part I |
| 2:15 - 2:30 | Break |
| 2:30 - 3:45 | Panel Discussion IV: Current Procedures and Suggestions for Improvement, Part II |
| 3:45 - 4:15 | Closing/Next Steps - Mary Anne Gibbons, Vice President, General Counsel, U.S. Postal Service |