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USPS News: Press Releases
FOR IMMEDIATE RELEASE
June 27, 2001
Release No. 01-064
USPS Consumer Information Web Pages Award Winning
Washington, DC - The Postal Service has won the National Association of Consumer Agency Administrators (NACAA) Best Web Site Contest. The Consumer Advocate's office received the very first NACAA Web Site Contest award in 1999. The award honors the consumer information web pages on www.usps.com, the U.S. Postal Service's official web site.
NACAA evaluated the Postal Service's consumer information web pages on creativity, accuracy and thoroughness, educational value, ease of use, and accessibility and interactivity. The Postal Service's consumer information web pages were judged the leaders in the federal government category out of six entries submitted. U.S. Postal Service Vice President and Consumer Advocate Francia Smith will accept the award at the annual NACAA conference in St. Petersburg, FL on June 29, 2001. Upon notification of the award, Ms. Smith said, "We are extremely honored to receive this award a second time from the National Association of Consumer Agency Administrators. We hope this recognition will raise awareness of the services available on the consumer information pages. Our goal is to provide our customers with the information they need as quickly as possible. We view these pages as being integral to helping us meet that challenge."
The usps.com consumer information web pages include answers to customers' frequently asked questions (FAQs), a consumer feedback link, information on postal products and services, as well as links to external consumer-oriented organization web sites. In FY2000, consumer affairs handled 91,000 customer e-mails originating from the Consumer Feedback link and have responded to over 123,000 this year.
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