Electronic Publication Watch (ePubWatch) is an electronic, web-based, means created for Periodicals publishers to communicate with the U.S. Postal Service regarding delivery issues reported by subscribers. Isolated incidents may be filed as a "complaint". The complaints received will be stored in a database used for analysis and as a service indicator. Or, if the subscriber's delivery problems are ongoing or recurring, an ePubWatch can be filed with the delivery unit (DU). The carrier supervisor will monitor the arrival of the publication at the subscriber's address and provide a report indicating the dates the carrier receives and delivers the pieces.

Entry to the ePubWatch web site is accessible free of charge via a publisher ID and password. You may obtain a Web Access Request Form to apply for a publisher ID and password via the ePubWatch web site at epubwatch.usps.gov. A user guide is also available on this site.

ePubWatch technical support is available from the National Customer Support Center by calling 877-640-0724.