Mail Center Security Updated 042607

Slide 1:
USPO Logo in the far right corner.
The words included are:
Protecting your Employees and Securing your Mail Center
Image Information:
United States Postal Inspection Service Logo.
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Intro:  The U. S. Postal Inspection Service is the Law Enforcement branch of the Postal Service, empowered by federal laws to investigate and enforce federal statues related to crimes against the U. S. Mail, the Postal Service, and its employees.  The Inspection Service extends full cooperation to all federal, state, and local authorities in law enforcement matters to ensure greater protection to the public.

Events that changed us forever; 9-11, Anthrax, War on Terrorism.  Federal, State, and local agencies have come to realize their mail centers may be the first point of attack by terrorists, either domestic or foreign.  We cannot assume that theses attacks will never be repeated; therefore, agencies must take the appropriate actions to mitigate risk.  This session contains suggested information on government mail center operations that you can use and adapt to meet your needs.
This presentation also addresses dangerous mail handling and recommends preventative measures that you may implement to handle and deliver mail safely to your personnel.  Safe mail handling covers a broad spectrum and various approaches can be taken to provide security.  Each of your operations must incorporate security measures that best mitigate the risk associated with each unique facility.  The Inspection Service will continue to explore innovative technologies that will effectively prevent, detect, and neutralize risks in mail centers.
End of Slide 1.


Slide 2:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'What constitutes a suspicious letter or package?
If you receive a suspicious letter or package:
(red arrow image for a bullet)Stop - Don’t handle it
(red arrow image for a bullet)Isolate it immediately
(red arrow image for a bullet)Don’t open, smell, or taste
(red arrow image for a bullet)Activate your emergency plan 
(red arrow image for a bullet)Notify a supervisor'
PCC (Us Postal Service Postal Customer Council) Logo.
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Notes:
Typical characteristics of a suspicious letter or parcel include:
(bullet)Excessive Postage, no postage, or non-cancelled postage.
(bullet)No return address or obvious fictitious return address.
(bullet)Packages that are unexpected or from someone unfamiliar to you.
(bullet)Excessive tape.
(bullet)Improper spelling of addressee names, titles or locations.
(bullet)Packages that are addressed to someone no longer with your organization or otherwise out-dated.
(bullet)Rigid or bulky, lopsided or uneven.
(bullet)Unexpected envelopes from foreign countries.
(bullet)Restrictive markings.
End of Slide 2. 


Slide 3:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'How do you prepare?
If you receive a suspicious letter or package:
(red arrow image for a bullet)Identify threats
(red arrow image for a bullet)Conduct a risk assessment
(red arrow image for a bullet)Develop policies
(red arrow image for a bullet)Draft procedures/best practices
(red arrow image for a bullet)Prepare contingency and continuity plans
(red arrow image for a bullet)Communicate and train'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
There is no “One Size Fits All” solution for safe mail handling.
Each operation must incorporate security measures that best mitigate the risk associated with each unique facility.
The Inspection Service will continue to explore innovative technologies that will effectively prevent, detect, and neutralize risks in mail centers.
The following presentation will address each of the bulleted steps (above slide) in greater detail, and explain the role they play in the overall security plan of your mail center.
End of Slide 3. 


Slide 4:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Identify threats.
(red arrow image for a bullet)International terrorist
(red arrow image for a bullet)Domestic hate group
(red arrow image for a bullet)Disgruntled employee/workplace violence
(red arrow image for a bullet)Acts of nature (flood, fire, earthquake, etc.)'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Threat Assessment:
(bullet)The process of assessing security-related risks from internal and external threats to an entity, its assets, or personnel.
(bullet)It could be natural, criminal, accidental, terrorist, etc.
(bullet)Activity at the facility may also make the facility more attractive.
(bullet)Are there other businesses being conducted in the facility (multi-tenant)?
(bullet)When looking to identify your threat, the profile of the type, composition, and capability of the “adversary” should be taken into account.
End of Slide 4. 


Slide 5:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Conduct a risk assessment.
Your posture should reflect your company’s mission'
PCC (Us Postal Service Postal Customer Council) Logo.
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Notes:
Assuming a comprehensive risk assessment has been completed on the facility in which the mail handling operations are housed and appropriate mitigating security measures have been established or identified for future implementation, the primary determinant for deciding safe mail handling requirements is a risk assessment on the mail handling operations themselves.  This risk assessment should focus on the mail handling facility (room, area, etc.) and the processes and operations governing the handling of mail.  The assessment should include the jobs, tasks, and personnel that would most likely be jeopardized if a suspicious or dangerous envelope or package entered the mail handling facility, or the agency’s workplace.
All mail handling facilities have different risk levels.  A collective approach by the security professional should be used to identify the most effective approach to reduce vulnerabilities, deter threats, and minimize the consequences of an incident.  Many measures can be implemented immediately and at little cost.  Others require time and effort.  Primary consideration should be given to your agencies mission or the mission of other tenant agencies that may make your facility a prime target.  The risk assessment of the overall facility and mail handling operations should include the adequacy of state and local governments’ response capabilities.
End of Slide 5. 


Slide 6:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Develop policies.
(red arrow image for a bullet)Policy – a plan or guiding principle
(red arrow image for a bullet)Address areas identified as priorities in risk assessment
(red arrow image for a bullet)Get support from upper management and key officials
(red arrow image for a bullet)Examples:
(dash)Access to mail center
(dash)X-ray of packages
(dash)Opening of mail'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Develop Policies that are in line with your organizational needs and that address the security needs of your unique mail center operation.
Policy – a plan or guiding principle.
Address areas identified as priorities in risk assessment.
Get support from upper management and key officials.
Examples:
Access to mail center
X-ray of packages
Opening of mail
I will go over some examples I have included that will address the needs of both private sector and governmental agencies.  
End of Slide 6. 


Slide 7:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Sample policies.                               
(Private Sector)
(red arrow image for a bullet)Deliveries for senior executives
(red arrow image for a bullet)Packages'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Deliveries for Senior Executives:
(bullet)All deliveries for senior executives must be sent to the mail center.
(bullet)No letters or packages should be accepted at the Executive Area unless clearly stamped “Inspected by Mail Services.”  
(bullet)This includes both internal and external deliveries.
Packages
(bullet)All staff are reminded that personal packages are not to be sent to the workplace.  
(bullet)All packages received at the loading dock are subject to inspection, including x-ray and opening.
End of Slide 7. 


Slide 8:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Sample policies.                      
(Government Agency)
(red arrow image for a bullet)Personal mail
(red arrow image for a bullet)General policy for mail'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Personal Mail
(bullet)Personal mail interferes with the transfer of official correspondence between action offices.  
(bullet)Action offices shall restrict the delivery of personal mail to individuals at their duty address because it delays the processing of mail and correspondence.  
(bullet)This policy also restricts using agency resources to pick up personal mail from activity distribution pick-up points.
General Policy for Mail
(bullet)Personnel who handle mail must readily process and transmit these pieces and protect them from damage loss or theft.  
(bullet)Treat information in these pieces as confidential and do not disclose to unauthorized persons.  
(bullet)Deliver mail addressed by name clearly of personal interest, unopened and only to the addressee.  Examples include leave and earning statements, materials from the personnel office.
End of Slide 8. 


Slide 9:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Draft procedures.
(red arrow image for a bullet)Procedure:
(dash)Series of steps taken to implement a policy
(red arrow image for a bullet)Be as specific as possible
(red arrow image for a bullet)Update as needed'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Your procedures should cover the following areas:
(bullet)Employee safety
(bullet)In-bound mail
(bullet)Identifying suspicious packages (Inspection Service Poster # 84 can be provided)
(bullet)Out-bound mail
Post procedures in conspicuous locations
End of Slide 9. 


Slide 10:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Mail handling and processing operations.
(red arrow image for a bullet)Centralizing the mail handling/processing operation at a separate location
(red arrow image for a bullet)Centralization:
(dash)Minimizes risk
(dash)Reduces costs
(dash)Increases effectiveness'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
(bullet)It lessens risk by limiting exposure to one location and fewer personnel.
(bullet)It reduces cost by eliminating the redundancy of multiple mail centers, personnel and equipment.
(bullet)Utilization of a trained staff working together at one location increases efficiency.
End of Slide 10. 


Slide 11:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Mail handling and processing operations.
(red arrow image for a bullet)Initial sort – by hand
(red arrow image for a bullet)Individuals who normally sort the mail should perform the initial screening
(red arrow image for a bullet)These individuals are most likely to notice packages that are out of the ordinary'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
(bullet)The initial sorting of the mail for delivery should be done by hand.  This is the point where screening of incoming mail for suspect items should occur.  
(bullet)The basic screening procedures of incoming mail and packages are not foolproof.  
(bullet)In many cases, the person who first detects anything suspicious about a package is the recipient.  For this reason, each agency must distribute a list of suspicious package indicators to all personnel to increase their awareness of suspicious packages.  
(bullet)One such list is U. S. Postal Inspection Service Poster 84, Suspicious Mail or Packages.  
End of Slide 11. 


Slide 12:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Best practices.
1.  Employ professional security personnel
2.  All visitors should be greeted
3.  Restrict access to facility
4.  Keep dated visitor logs
5.  Install an intrusion detection system
6.  Use surveillance equipment
7.  Adequate lighting'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Regardless of the number of mail handling locations, agencies should consider utilization of these best practices:
1.  Employ professional security personnel.
2.  All visitors should be greeted and personal belongings examined.
3.  Restrict access to facility to authorized users only.
4.  Keep dated logs of visitors arrivals and departures.
5.  Install and intrusion detection system.
6.  Use closed circuit television (CCTV) to record and store unobstructed surveillance of operation areas and exterior.
7.  Ensure adequate lighting for operations area, exterior and CCTV.
End of Slide 12. 


Slide 13:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Best practices.
 8. Badges
 9. Lock and key accountability
 10. Secure off limit areas
 11. Develop an emergency plan
 12. Train employees
 13. Restrict drivers
 14. Establish communication channel'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Regardless of the number of mail handling locations, agencies should consider utilization of these best practices:
8.  Use easily distinguishable badges for staff and visitors and require they be displayed.
9.  Lock and Key accountability should be in place.
10.  Keep storage areas, boiler rooms, and telephone utility closets off limits to visitors.
11.  Develop an emergency plan for response to a known or suspected hazard.
12.  Train workers to recognize and handle a suspicious piece of mail.
13.  Restrict drivers and deliveries to a specific area.
14.  Establish a communication channel to report security defiencies.
End of Slide 13. 


Slide 14:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Best practices.
 15. Screen incoming mail
 16. Open mail in authorized areas only
 17. Develop screening procedures
 18. Develop procedures for:
(dash)packages identified as suspicious
(dash)confirming suspicious packages
(dash)isolating suspicious packages'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Regardless of the number of mail handling locations, agencies should consider utilization of these best practices:
15.  Screen all incoming mail.
16.  Do not open mail in an unauthorized area.
17.  Develop specific screening and inspection procedures for all incoming mail or package deliveries and train personnel in those procedures.
18.  Develop specific mail center handling techniques and procedures for items screened and identified as suspicious and dangerous.
Develop verification procedures for confirming the contents of suspicious packages encountered through the screening process
Establish procedures for isolating the suspicious package.
End of Slide 14. 


Slide 15:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Best practices.
19.  Conduct unannounced tests for mail center personnel
20.  Make available protective wear
21.  HAZMAT team information
22.  Conduct After Action Review (AAR)'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Regardless of the number of mail handling locations, agencies should consider utilization of these best practices:
19.  Conduct unannounced tests for mail center personnel.
20.  Have appropriate protective wear available for mail handler’s use, (gloves, masks, smock, protective glasses).
21.  Know the number, location, time and response ability of the local HAZMAT team.
22.  Conduct an after-action review immediately following an event and produce a written report with follow-up corrective actions or process improvements.
End of Slide 15. 


Slide 16:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Enhanced steps.
1.  Bomb detection/K-9
2.  X-ray all incoming mail
3.  Detection devices
4.  Hold mail 24 hours or until testing concludes
5.  Store mail in containment containers
6.  Down draft tables
7.  Separate air filtration unit'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
As the risk assessment dictates and budgets allow, programs should be augmented with additional countermeasures.
1.  Bomb detection / K-9.
2.  X-ray all incoming mail.
3.  Detection devices (biological, radiological, chemical).
4.  Hold mail 24 hours or until testing concluded.
5.  Store mail in containment containers.
6.  Down draft tables (explanation:  tables that help clean the ambient air by filtration and dust collection, for a cleaner, safer, and healthier work environment). 
7.  Separate air filtration unit.
End of Slide 16. 


Slide 17:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Enhanced steps.
8.  Monitored mail operations
9.  Safe air room for mail processing
10.  Monthly swab testing for mail room
11.  Showers and decontamination system
12.   Wear protective clothing
13.  Duress alarm'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
As the risk assessment dictates and budgets allow, programs should be augmented with additional countermeasures.
8.  Monitored mail operations
9.  Safe air room for mail processing
10.  Monthly “swab” testing of mail room (USPIS does similar procedure known as the “field screening procedure”)
11.  Showers or decontamination system
12.  Wear protective clothing
13.  Duress alarm (panic button linked to local authorities, HAZMAT)
End of Slide 17. 


Slide 18:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Be prepared.
“The government processes billions of pieces of mail each year without incident; however, local, state, and federal agencies alike must prepare for the worst case scenario.”'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
The government processes hundreds of billions pieces of mail each year without incident; however, local, state, and federal agencies alike must prepare for the worst case scenario.  Threats can never be eliminated.
End of Slide 18. 


Slide 19:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Sample procedure.
(Private Sector)
Mail and packages for senior executives:
(red arrow image for a bullet)“Second Screen” bin sorting
(red arrow image for a bullet)Visually inspect packages
(red arrow image for a bullet)X-ray
(red arrow image for a bullet)Quality control'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Mail and Packages for Senior Executives
1.  All mail and packages for senior executives is to be sorted to the “Second Screen” bin in the Mail Center
2.  The Staff member assigned to the Executive Area will visually inspect all mail and packages for any suspicious characteristics or markings.  Any packages deemed suspicious will be set aside, and the on-duty supervisor should be notified.
3.  All packages and letters will then be brought to the X-ray Operation for scanning.
4.  The X-ray operation staff will follow established procedures for scanning and stamping all packages and mail.  Upon completion, the packages and mail will be returned to the Mail Center for sorting.
5.  On a regular basis, the on-duty supervisor will quality control the process by visually inspecting and initialing mail before it leaves the mail center;
End of Slide 19. 


Slide 20:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Sample procedure
(Government Agency)
Procedures for handling mail:
(red arrow image for a bullet)Wear latex surgical gloves
(red arrow image for a bullet)Encourage respiratory protective masks
(red arrow image for a bullet)X-ray incoming mail
(red arrow image for a bullet)Visually screen mail'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Procedures for Handling Mail
(bullet)All employees are required to wear latex surgical gloves.  Gloves should not be worn outside the work area.
(bullet)Employees are encouraged to wear respiratory protection masks.  Masks shall not be worn outside the work area.
(bullet)All mail received will be immediately X-rayed as an initial screening.  Particular emphasis will be placed on foreign and non-commercial parcels.  
(bullet)Employees will visually screen all mail for suspicious items before it goes to the sorter.
End of Slide 20. 


Slide 21:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Necessary plans.
(red arrow image for a bullet)Occupant emergency plans
(red arrow image for a bullet)Contingency plans
(red arrow image for a bullet)Continuity plans'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Occupant Emergency Plans
(bullet)How you safely evacuate and assist people during an emergency.
Contingency Plan
(bullet)How you immediately relocate your operation and restore services.
Continuity Plan
Questions you can ask yourselves:
(bullet)How you return services to normal operational levels?
(bullet)What are your alternate site provisions?
End of Slide 21. 


Slide 22:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Training.
(red arrow image for a bullet)Education and awareness are essential
(red arrow image for a bullet)Employee awareness
(red arrow image for a bullet)Design and vigorously monitor security program
(red arrow image for a bullet)Reduces risk for all'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Education and awareness are the essential ingredients to preparedness.  Employees must remain aware of their surroundings and of the packages they handle.  You must carefully design and vigorously monitor your security program to reduce the risk for all.
End of Slide 22. 


Slide 23:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Continuity of operations plan.
Implement anticipatory measures
(red arrow image for a bullet)Back up site
(red arrow image for a bullet)Continuity of Operation Plan (COOP)
(red arrow image for a bullet)Enables mail processes to continue'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Implementing anticipatory measures is more likely to mitigate the negative effects of an event.  Each mail center should have a back-up site or alternate location identified in their Continuity of Operation Plan (COOP) to enable mail processes to continue its essential function.
End of Slide 23. 


Slide 24:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Continuity of operations plan.
Fundamental needs: 
(red arrow image for a bullet)To send and receive mail if primary mail operation shuts down
(red arrow image for a bullet)Advanced planning is important for security protection'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
It is absolutely fundamental for each agency/company to be able to receive and send out mail if the primary mail operation has to be shut down.  
Advanced planning is a very important element for security protection.
End of Slide 24. 


Slide 25:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Recommendations.
(Low and Moderate Risk Facilities)
1.  Appoint a mail security coordinator
2.  Standard Operating Plans (SOPs)
3.  Train personnel on policies
4.  Limit access of personnel
5.  Identify and escort personnel
6.  Establish HAZMAT response plans'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Recommendations
1.  Appoint a mail security coordinator.
2.  Create, update, publish and review SOP’s, Security procedures, Disaster Plans, and Operating Plans.
3.  Train personnel in policies and preventative procedures relative to mail security, i.e., biological, chemical, weapons or natural disasters.
4.  Limit access to personnel.
5.  Identify and escort visitors.
6.  Establish HAZMAT response plans (coordinate with Inspection Service and local authorities).
End of Slide 25. 


Slide 26:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Recommendations.
(Low and Moderate Risk Facilities)
7.  HAZMAT emergency service
8.  Post SOP for suspicious packages
9.  Phone numbers for emergencies
10. Best practices
11. Intrusion detection system
12. Senior management buy in'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Recommendations
7.  Establish a relationship with local HAZMAT emergency service.
8.  Post SOP on handling suspicious packages.
9.  Maintain, publish and post phone numbers to call in an emergency:  Postal Inspectors, Fire Dept., CDC, OSHA, Police, FBI, etc. (contact one number at the onset of the event.  The responding Incident commander/official will determine the appropriate follow-up notifications.
10. Distribute updated Best Practices from CDC, OSHA, GSA, USPS, and Fire Department.
11. Install Intrusion Detection System.
12. Senior Management should buy-in/sign-off on mail security procedures.
End of Slide 26. 


Slide 27:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Recommendations.
(High Risk Facilities)
These are in addition to Low risk recommendations.
1.  Alternate mail security coordinator
2.  Mail security response team
3.  Offsite copy of plans
4.  Staff specialized employees
5.  Equipment for team'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
High Risk Facilities – These are in addition to what was recommended in Low and Moderate Risk Facilities.
1.  Appoint an alternate mail security coordinator.
2.  Organize a Mail Security Response Team, as practical, depending on the size of the mail center staff.
3.  Keep a back-up copy of plan(s) off site.
4.  Staff, when possible, certified firefighters, biohazard handlers, and/or safety, environmental and health personnel, or, train personnel in these duties; or establish a written agreement with a service provider to provide this capability.
5.  Members of the team should be equipped with cell phones/pagers and available 24/7 days as appropriate for the situation.
6.  Information, personnel updates, and response procedures should be published and distributed agency/company wide.
7.  Install CCTV cameras at entrances and exterior.
8.  Require personnel to attend all local meetings pertaining to mail security issues.
9.  Publish an After Action Report or Incident Report after every incident with a plan for corrective action or process improvement. 
End of Slide 27. 


Slide 28:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Recommendations.
(High Risk Facilities)
6.  Publish & distribute information, personnel updates & procedures
7.  Cameras at entrances and exterior
8.  Require employee attendance at mail security briefings
9.  Publish AAR reports'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
High Risk Facilities – These are in addition to what was recommended in Low and Moderate Risk Facilities.
6.  Information, personnel updates, and response procedures should be published and distributed agency/company wide.
7.  Install CCTV cameras at entrances and exterior.
8.  Require personnel to attend all local meetings pertaining to mail security issues.
9.  Publish an After-Action Report or Incident Report after every incident with a plan for corrective action or process improvement. 
End of Slide 28. 


Slide 29:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Training.
(red arrow image for a bullet)What do people need to know to carry out policies and procedures
(red arrow image for a bullet)Keep yourself informed
(red arrow image for a bullet)Don’t just react
(red arrow image for a bullet)Stay alert'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
What do people need to know to carry out policies and procedures?
No one-time training, and not “one size fits all”.
Keep yourself informed.
You can’t just react, you and your staff must prepare for the unknown.
Mail center employees must remain aware of their surroundings and the mail they handle.
End of Slide 29. 


Slide 30:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Training.
Complete training program will include:
1.  Basic security procedures
2.  Recognizing and reporting suspicious packages
3.  Proper use of personal protective equipment
4.  Responding to a biological threat
5.  Responding to a bomb threat'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
A complete training program will include:
1.  Basic security procedures;
(bullet)Go over policies and procedures.
2.  Recognizing and reporting suspicious packages;
(bullet)Poster # 84 in mail center.
3.  Proper use of personal protection equipment;
(bullet)Know how your equipment works, where it is, and its limitations.
4.  Responding to a biological threat; 
(bullet)Follow policies and procedures.
5.  Responding to a bomb threat;
(bullet)Again, follow policies and procedures.
End of Slide 30. 


Slide 31:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Training.
(red arrow image for a bullet)Maintain employee training logs
(dash)Include date completed
(red arrow image for a bullet)Follow up with refresher training
(dash)On a regular basis'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Maintain a log of all employees and training attended, including the date completed.  Follow up with a refresher training on a regular basis.  
Periodic training and exercises are vital to successful implementation of security policies.  A well-trained staff can minimize the impact of dangerous mail handling.  All training should place emphasis on life safety, security, communication, efficiency, and roles and responsibilities to minimize risk. 
End of Slide 31. 


Slide 32:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Training.
Educate all other employees too'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
In addition to educating the employees who work for you, you must educate all employees who work in the facility on best mail practices including security measures.  Employee awareness of the measures you have taken leads to confidence in the safety of the packages that are delivered to their desktops.
End of Slide 32. 


Slide 33:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Plan review.
1.  Be wary of unexpected packages
2.  Notify the supervisor
3.  Do not shake or bump the item
4.  Do not open, smell, touch or taste
5.  Isolate the damaged item immediately
6.  Cordon off the immediate area
7.  Have employees wash hands'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Personnel suspicious of a letter or parcel should be trained to take the following measures:
1.  Be wary of unexpected packages and check the return address.
2.  Notify their supervisor.
3.  Do not shake or bump the item.
4.  Do not open, smell, touch, or taste.
5.  Isolate the damaged or suspicious item immediately.
6.  Cordon off the immediate area.
7.  Ensure that all persons who have touched the mail piece wash their hands with soap and water.
End of Slide 33. 


Slide 34:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Plan review.
8.  Prepare list of affected employees
9.  Isolate clothing
10.  Shower'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
8.  List all persons who have touched the item, include contact information and have this information available for the authorities.
9.  Place all items worn when in contact with the suspected mail piece in plastic bags and have them available for law enforcement agents.
10.  Shower with soap and water as soon as practical.
End of Slide 34. 


Slide 35:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Conclusion.
Mail Center must evaluate situation:
(red arrow image for a bullet)Objectively weigh threat circumstances in order to render a prudent decision'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Threats to a mail handling operation can impact the entire facility as well as cause panic for the general population.  It is fundamental to incorporate protection of the personnel and the facility with the identification of the threat.  Security plans for small facilities are, of course, limited by both the size of the facility and the resources available to develop and implement plans.  Small facilities will therefore, adopt those recommendations from this document that are appropriate to them.
End of Slide 35. 


Slide 36:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Additional resources.
Centers for Disease Control and Prevention
http://www.cdc.gov
Federal Bureau of Investigation
http://www.fbi.gov
Occupational Safety and Health Administration
http://www.osha.gov
FEMA’s Rapid Response Information System
http://www.fema.gov/hazard/hazmat/index.shtm
U. S. Postal Service
http://www.usps.com'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
Here are some additional resources that are available via the world wide web.
End of Slide 36. 


Slide 37:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'Training Reference
Source: http://www.usps.com/news/2001/press/pr01_1022gsa_print.htm
(Unreadable Logo.) Warning!Suspect Letter and Package Indicators'
Image of a letter with arrows pointing to the letter with these words:
'Excessive or No Postage
Mailed from Foreign Country
No Return Address
Restrictive Markings
Rigid or Bulky Envelope
Address:
Badly Typed or Written
Misspelled'
Title with No Name
Wrong Title with Name'
Image of a package with arrows pointing to the package with these words:
No Return Address
Strange Odor
Lopsided Package
Protruding Wires
Oily Stains on Wrapper
Wrong Title with Name.'
'Precautions:
1.  Never accept mail, especialy packages, while in a foreign country.
2.  Make sure family members and clerical staff know to refuse all unexpected mail at home or office.
3.  Remember - IT MAY BE A BOMB - Treat it as suspect'
'FOR MORE INFORMATION ON BOMB SECURITY OR BOMB THREATS, CONTACT YOUR LOCAL ATF OFFICE.
ATF: (unreadable information)
Image of suspect letter and package indicators courtesy of ATF
http://www.aft.treas.gov/explarson/information/indic.htm'
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
In addition to Inspection Service Poster # 84, here is another reference on suspect letter and parcel indicators.
End of Slide 37. 


Slide 38:
It has a heading:
'Protecting your Employees and Securing your Mail Center'.
USPO Logo in the far left.
It has the words:
'US Postal Inspection Service
About the US Postal Inspection Service
(red arrow image for a bullet)Find us on the World Wide Web:
(dash)http://www.usps.com/postalsinspectors'
Image Information:
United States Postal Inspection Service Logo.
PCC (Us Postal Service Postal Customer Council) Logo.
End of Image information. 

Notes:
QUESTION & ANSWER SESSION:
I would like to thank everyone for attending.  At this time I am available to field any questions you might have.
End of Slide 38.