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Home > About USPS & News > Forms & Publications > Postal Periodicals & Publications > MailPro  > Jan/Feb 2007

NEW POSTAL LAW: BUILDING ON TRANSFORMATION


President George W. Bush signed into law new postal legislation that will benefit both residential and business customers by ensuring predictable price increases tied to the rate of inflation.

The Postal Accountability and Enhancement Act is the first major change to the Postal Service since 1971. The law enables the organization to continue its transformation efforts and cost-cutting measures.

“This new law could not have come at a better time. The Postal Service has never been stronger and this law enables us to build on our successes,” said Postmaster General John E. Potter, who attended the White House signing ceremony Dec. 20. The Postal Service has ended a fourth consecutive year with positive retained earnings and a seventh consecutive year of improved productivity, and has benefited from record service and customer satisfaction scores that are independently measured.

This is the culmination of a 12-year effort by Congress to secure changes to the laws governing the Postal Service. It will link future rate increases for market-dominant products to the Consumer Price Index and give the Postal Service more flexibility for pricing its competitive products. The Act also reconstitutes the existing Postal Rate Commission into a regulatory body with greater authority and responsibility. The current rate case under consideration will proceed as scheduled. The Postal Service will be able to file one last rate case under the current rules.

The new law directs the Department of the Treasury to resume the funding of military pensions for postal employees and abolishes a federally mandated escrow requirement, directing that money go to pre-fund retiree health benefits. Potter said, “Over the next decade, these changes will free the Postal Service of future legacy costs. We are now on firm financial footing for the future.”

 


USPS POISED FOR NEW BREAKTHROUGHS AND STRONG FUTURE FOR MAIL

By staying focused on customers, service and cost control, the U.S. Postal Service has achieved remarkable results and is better prepared than ever to help ensure a prosperous future for mail, according to an annual progress report on the organization’s transformation efforts.

“Transformation helped deliver solid results across the board, but even greater results lie ahead,” wrote Postmaster General John E. Potter and James C. Miller III, chairman of the Board of Governors, in an introduction to the document. “Aided by powerful new technologies, disciplined field management and unprecedented information flows between customers and postal operations, we are poised for new breakthroughs in service improvement and cost reduction.”

The Strategic Transformation Plan, 2006-2010, is the Postal Service’s roadmap for the future. It builds on the original Transformation Plan announced in 2002, which set a foundation for change that has delivered unprecedented achievements in revenue, productivity, service and employee engagement.

The 2006 Annual Progress Report, available on usps.com, examines progress made on key transformation strategies during fiscal year 2006.

The report reflects the Postal Service commitment to being the best delivery service, detailing how the organization has used innovation and quality improvement to make mail a more powerful and versatile business tool.

From introducing new barcode technology to expanding the use of scanning devices, more information is available about the mail as it moves from production to delivery than ever before. That enables the Postal Service to fine-tune service and cut costs even further. The organization has embraced the Internet as an opportunity to improve access by bringing the Post Office to the customer and by offering quick, easy and convenient online options to pay for postage, shipping, mailing, and package pickup.

And, transformation is backed by the 700,000 men and women of the Postal Service, a dedicated and engaged workforce that understands each employee is an important link in a tightly orchestrated operation that moves mail timely and accurately to its destination each day.

The result has been unprecedented levels of service and customer satisfaction as the Postal Service handles 213 billion pieces of mail each year — 46 percent of the world’s mail volume.

“By combining strict fiscal control, strong operational focus, and dynamic product and service development, we are better prepared than ever to help ensure a prosperous future for mail,” wrote Potter and Miller.

The new postal law will not alter these key strategies, the progress report notes. The Postal Accountability and Enhancement Act, passed by Congress and signed into law by the President last year, enables the organization to continue its transformation efforts and cost-cutting measures.

And, looking ahead, a top priority will be seeking solutions to long-standing quality issues around address lists and mail preparation. The Postal Service will continue to work with its partners in the mailing industry to improve the quality of mail and reduce billions of pieces of undeliverable- as-addressed mail each year.

“In fact, strategic transformation has well prepared the Postal Service for change,” said the report. “It will remain focused on the advice offered by stakeholders at the very start of the transformation process: Stay focused on customers, service and cost control. That’s what the Postal Service did in 2006, and that’s what it will continue to do in 2007.”

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