During a ceremony on June 4, Jack Potter became the first Postmaster General to take the oath of office in the 21st century. "We have to keep our focus on service, service, service," the new PMG said in his inaugural speech.

Potter said service is the heart of the Postal Service. "That’s what we promise and that’s what we have to deliver."

As for costs, Potter said customers are facing the same tough economy as the Postal Service: "We have to show them that we’re doing everything possible to hold down our costs—and theirs." And on reform, Potter said, "Working with all of our stakeholders, we have to reach consensus on the changes that will keep the Postal Service strong for many years to come.