Top-Flight Postal Customer Council Leadership Conference

National Postal Forum — Orlando, Florida

Don’t miss your opportunity to learn what’s new in the Postal Service and mailing industry and ask questions by attending the new Postal Customer Council (PCC) leadership conference. It’s scheduled for April 2-5, and coincides with the National Postal Forum (NPF) in Orlando, FL. By attending the PCC leadership conference opening session, four (out of five) workshops in this track, and the NPF Opening General Session (8am Tuesday, April 4), you will earn your PCC leadership “top flight pilot” certificate. Don’t go back to your local PCC without it!

The PCC leadership track is designed to strengthen the strategic partnership between PCCs and the Postal Service, and enhance the value of the nationwide PCC Network to local memberships and the mailing industry. This track is tailor-made for PCC leaders and members, and anyone interested in joining and taking an active role in their local PCC. The leadership conference will include:

Opening General Session – All new content! 

Postal Service officers and executives will share their views on the challenges facing the Postal Service and the mailing industry, and discuss the critical role PCCs play in helping customers grow their business. 

PCC Model Unit Program – New

The PCC Model Unit Program is an important and innovative step forward in implementing the new PCC Network plan to address standardization. Panelists consisting of USPS and mailing industry representatives, in this session will explain this new program and outline how local PCCs – of any size – can bring even greater value to their membership by offering a variety of educational and networking opportunities. Audience input is encouraged.

Driving PCC Attendance Through Educational Content – New

Education is one of the core strategies for the new PCC Network plan and is a key factor for the success of the PCC Model Unit Program. This workshop is designed to help you learn more about PCC workshops-in-a-box, expansion of the PCC Speakers Bureau (including an industry version), Webinars and the use of the PCC Network Web site (usps.com/nationalpcc/) as a channel for education and training. Attendees will have the opportunity to discuss future education and training needs to add value to PCC groups.

PCC Advisory Committee Restructure – New

The rollout of the new PCC Network program calls for establishing a charter and bylaws for the PCC Advisory Committee. Learn about the committee’s restructuring and how it will add value to the partnership between the PCC Network and the Postal Service. 

Integrated Marketing Campaigns for PCCs – New

Throughout the year, the U.S. Postal Service conducts marketing campaigns for key products and services that focus on helping business mailers grow their businesses. For the first time, PCCs will be requested to integrate and synchronize local campaigns around these strategic marketing campaigns. This workshop is intended to provide information about how PCCs can participate in and benefit from these integrated marketing initiatives.

PCC Best Practices – New

In a facilitator-led, interactive session, co-chairs from a variety of PCCs will discuss best practices for educational events, planning membership drives and other key operational areas.
For more information on the PCC Leadership Conference, send an email to pcc@usps.gov.