Both mailers and USPS are turning to the Web-based electronic publication watch system — ePUBWATCH — to help identify and resolve delivery service issues involving Periodicals.

ePUBWATCH, officially launched in September, gives everyone involved — area, performance cluster and headquarters personnel, and periodicals service improvement coordinators in particular — the ability to monitor service issues and communicate online with publishers.

ePUBWATCH is the result of a partnership between the Chief Technology Organization and Delivery and Retail — working together to enhance customer service for Periodical mailers.