Then the USPS has an Award-Winning Web Site Just for You!

The Postal Service has won the National Association of Consumer Agency Administrators (NACAA) Best Web site Contest for creativity, accuracy and thoroughness, educational value, ease of use, accessibility, and interactivity.

The usps.com consumer information Web pages include answers to customers’ frequently asked questions, a consumer feedback link, information on postal products and services, as well as links to consumer-oriented organization sites.

Upon notification of the award, Postal Service Vice President and Consumer Advocate Francia Smith said, "We are extremely honored to receive this award a second time from the National Association of Consumer Agency Administrators. We hope this recognition will raise awareness of the services available on the consumer information pages. Our goal is to provide our customers with the information they need as quickly as possible. We view these pages as being integral to helping us meet that challenge."

In fiscal year 2000, consumer affairs handled 91,000 customer e-mails originating from the consumer feedback link, and have responded to more than 123,000 this year.

— Consumer Affairs