Making it easier for customers to use the Postal Service

Have a Question? Let “A Customers Guide to Mailing” Be Your Answer

Are you looking for a way to find mailing products and services quickly and easily? Do you need to know about delivery options? Are you moving? A Customer’s Guide to Mailing is available now at your Post Office. The guide contains information on the products and services most commonly used by retail consumers and small business mailers.

Learn about your mailing options for bills, cards, and letters, and shipping merchandise and gifts across the country or around the world. Take advantage of all delivery options and learn the different ways you can receive your mail. A Customer’s Guide to Mailing will help you find mailing and shipping solutions and save money. You can learn how to change your address online when you move or have us hold your mail while you’re away on vacation.

We want our customers to know more, have a positive mailing experience, and choose the best products and services to meet their needs. Pick up a copy at your local Post Office or read it online at www.usps.com. A Customer’s Guide to Mailing is available also in Spanish and Chinese in many Post Offices.

Send Postage Statements the Easy Way — Via the PostalOne! System

The PostalOne! system, developed by Marketing and Information Technology, offers an electronic suite of services that automates and simplifies many business mailing processes. The PostalOne! system provides customers with improved mail acceptance, expanded electronic payment options, and enhanced access to account and mailing information.

PostalOne! mailers have been taking advantage of electronic postage statements for Standard Mail for some time. With the introduction of Wizard Web Services and enhancements to the Postage Statement Wizard in the PostalOne! system, virtually all mailers with Internet access can submit postage statements electronically.

Mailers may electronically submit their mailing data to the PostalOne! system using a file format called “Mail.dat,” and postage statements can be accessed online as soon as the clerk verifies the mail. In addition, commercial software vendors are modifying their software so that their customers can automatically submit postage statements. We call this the “Wizard Web Service,” and these vendors are expected to have products available this year.

Mailers can also generate printed postage statements with the Postage Statement Wizard at www.usps.com/postalone/guides.htm. The Wizard is a free, Internet-based tool that allows customers to complete postage statements online, save the data on their local computers, and print out statements to take to their local business mail entry unit. Beginning later this year, the Postage Statement Wizard will allow customers to submit information directly to the PostalOne! system.

We invite you to check out our Web site at www.usps.com/postalone for more information about the features and benefits of the PostalOne! system and how to get started.

INFO@USPS

SMALL BUSINESS TOOLS
Get new customers.
Meet customer demand.
Around town or around the world.
www.usps.com

BRINGING THE POST OFFICE TO YOU
Visit www.usps.com

QUESTIONS?
We have answers.
Rates and mailing information.
ZIP Codes.
Post office location.
Much, much more.
1-800-ASK-USPS

SHIPPING INFORMATION
Express Mail, Priority Mail, and package support line.
1-800-222-1811

PRINT LABELS
Your shipping label is just a Click-N-Ship away.
www.usps.com/clicknship

Talk About Online Convenience

1. Click. Click on www.usps.com/clicknship to get started. All you need is a PC, printer, and Internet connection.

2. Print. Print your label with or without postage. It’s simple. Fill in your mailing information, enter the weight of the package and choose your shipping option: Express Mail or Priority Mail. Then if you want to pay for postage, use your credit card. As a bonus you’ll get Delivery Confirmation service at no charge when you print Priority Mail labels!

3. Ship. Ship your package. Affix the printed label to your package and choose how to ship your package.

If you pay online with a credit card:

• Hand your packages to your letter carrier at the time of regular delivery for no charge.
• Or, visit www.usps.com/pickup for package pick up options.
• Or, Drop it off at the Post Office or one of our conveniently located collection boxes.

If you pay at the Post Office:

• Drop it off at the Post Office counter.