Curriculum  
Here’s what you’ll learn at the Executive Mail Center Management program.
The USPS’ National Center for Employee Development has partnered with mailing industry professionals to deliver this program, which includes eight knowledge, or content areas. At the completion of training there will be a comprehensive exam. Explore the knowledge areas below to learn what topics will be covered in the program.
 
People Management
Sales & Marketing
Managing Mail Center Operations
Managing Mail Center Finances
Mail Center Safety & Security
Planning & Managing Technology
Planning & Policy Making
Total Quality Management
 
People Management
Topics include:

Managing and supervising employees
Handling personnel-related issues
Observing people and equipment
Assisting staff
Managing overtime
Schedule and workload issues
Assessing staff’s needs and capabilities
Writing job descriptions
Recruiting, selecting and training staff

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Sales & Marketing
Topics include:

Creating services that people want
Meeting customer expectations
Addressing customer service issues
Designing mailpieces
Managing relations with the Post Office
Negotiating rates with other carriers

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Managing Mail Center Operations
Topics include:

Establishing mail routes
Preparing outgoing mail
Sorting incoming & outgoing mail
Developing internal mail policies and procedures
Formulating disaster contingency plans
Addressing mail security issues
Tracking mail
Managing internal and external mailing lists
Analyzing mail volumes
Preparing daily, weekly and monthly reports

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Managing Mail Center Finances
Topics include:

Preparing budgets
Managing finances of mail processing systems
Reconciling inventory
Managing charge-backs

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Mail Center Safety & Security
Topics include:

Addressing security issues
Hazardous materials
Biological weapons
Types of diseases and treatment options
Detection of suspected contamination
Procedures for cleaning contaminated equipment

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Planning & Managing Technology
Topics include:

Developing and utilizing information systems
Creating and managing web and Internet pages
Learning special mail-related software
Understanding over 20 types of equipment

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Planning & Policy Making
Topics include:

Understanding government and postal rules and regulations
Tracking changes in laws, rules and regulations
Interacting with Import Export and US Customs officials
Acting in compliance with ADA hiring, firing, EEO, ergonomics and Unions

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Total Quality Management
Topics include:

Changing culture in the mail center
Ongoing process improvement
Quality reviews
Team building
Problem solving
Communication

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