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People Management
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| Topics include:
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Managing and supervising employees |
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Handling personnel-related issues |
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Observing people and equipment |
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Assisting staff |
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Managing overtime |
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Schedule and workload issues |
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Assessing staff’s needs and capabilities |
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Writing job descriptions |
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Recruiting, selecting and training staff |
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Sales & Marketing
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| Topics include:
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Creating services that people want |
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Meeting customer expectations |
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Addressing customer service issues |
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Designing mailpieces |
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Managing relations with the Post Office |
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Negotiating rates with other carriers |
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Managing Mail Center Operations
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| Topics include:
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Establishing mail routes |
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Preparing outgoing mail |
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Sorting incoming & outgoing mail |
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Developing internal mail policies and procedures |
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Formulating disaster contingency plans |
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Addressing mail security issues |
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Tracking mail |
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Managing internal and external mailing lists |
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Analyzing mail volumes |
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Preparing daily, weekly and monthly reports |
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Managing Mail Center Finances
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| Topics include:
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Preparing budgets |
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Managing finances of mail processing systems |
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Reconciling inventory |
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Managing charge-backs |
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Mail Center Safety & Security
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| Topics include:
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Addressing security issues |
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Hazardous materials |
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Biological weapons |
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Types of diseases and treatment options |
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Detection of suspected contamination |
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Procedures for cleaning contaminated equipment |
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Planning & Managing Technology
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| Topics include:
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Developing and utilizing information systems |
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Creating and managing web and Internet pages |
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Learning special mail-related software |
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Understanding over 20 types of equipment |
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Planning & Policy Making
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| Topics include:
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Understanding government and postal rules and regulations |
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Tracking changes in laws, rules and regulations |
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Interacting with Import Export and US Customs officials |
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Acting in compliance with ADA hiring, firing, EEO, ergonomics and Unions |
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Total Quality Management
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| Topics include:
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Changing culture in the mail center |
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Ongoing process improvement |
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Quality reviews |
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Team building |
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Problem solving |
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Communication |
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