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Claims Form
Download and complete the customer portion of Form 1000, Domestic Claim or Registered Mail Inquiry and take to any Post Office, or request a copy and complete it at the Post Office. Not needed for domestic insurance claims filed online.
Claims Form, PS Form 1000, Domestic Claim or Registered Mail Inquiry.
Evidence of Insurance
Submit evidence that Insured Mail, Collect on Delivery (COD), Registered Mail™, or Express Mail® was purchased for the mailed package.
- For insurance purchased at a Post Office or through a rural carrier, you will need the original mailing receipt that you were given at the time of mailing. This can be a sales receipt or a postmarked Insured Mail, Registered Mail, or COD receipt.
- For insurance purchased online you will need a computer printout from the web-based application where the label was printed and insurance was purchased. The printout must clearly identify all of the following information:
- Delivery Confirmation™ or Signature Confirmation™ number of the insured item
- Total Postage Paid
- Origin ZIP Code™
- Declared Value
- Insurance Fee Paid
- Declared Mailing Date
- Delivery ZIP Code
For example, in Click-N-Ship® a copy of the Online Label Record or of the Shipping History Details page provides evidence of insurance.
- For a detailed list of acceptable evidence check the General Filing Instructions in the Domestic Mail Manual.
Evidence of Value
Submit evidence - such as a sales receipt or invoice - showing the value of the article when it was mailed. For a detailed list of acceptable evidence check the General Filing Instructions in the Domestic Mail Manual.
For Internet transactions conducted through a Web-based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted.
Proof of Damage or Partial Loss of Contents
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If the addressee files the claim, the addressee must make the damaged article and mailing container available to the USPS for inspection, including any wrapping, packaging, and any other contents that were received.
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If the mailer files the claim, the St. Louis Accounting Service Center (ASC) will notify the addressee by letter to present the damaged article and mailing container to the USPS for inspection, including any wrapping, packaging, and any other contents that were received. Failure to do so will result in denial of the claim.
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For claims filed online, the damaged item and packaging must be presented to the local Post Office with the printer-friendly version of the online claim summary.
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