Here’s how you can recover the value of your lost or damaged shipments.
If your insured shipment, whether Insurance was purchased online or at a Post Office, has been lost or damaged in transit you can request to recover the value of your articles by filing an insurance claim at any Post Office.
Domestic Claims
Shipments mailed domestically (to or from any address in the United States) . APO/FPO shipments included.
Claims for all services, except Merchandise Return Service can be filed at any Post Office. Merchandise Return Service claims can only be filed at the Post Office where the Merchandise Return permit is held.
Download PS Form 1000, Domestic Claim or Registered Mail Inquiry, and complete the customer portion. You may submit the completed form to any U.S. Post Office.
With the completed claims form you will need to provide evidence of Insurance and evidence of value.
Depending on the type of claim, you will need to provide proof of damage, proof of loss, or partial loss of contents.
Express Mail International®, Global Express Guaranteed, registered letter-post, recorded delivery, insured or ordinary parcel post call 800-222-1811 to initiate an inquiry.
If your inquiry of damage or loss is confirmed by the USPS, an information packet with a claim PS Form 2855 will be mailed to you.
To file a claim send in a completed PS Form 2855. Claims must be accompanied by evidence of mailing, evidence of value and any other documentation to support the claim.
