Table A3-37
Standard Mail Percentage of Pieces Found
Useful by Shape and Familiarity With Organization
Postal Fiscal Years 1987, 2006 and 2007
(Diary Data)
Familiarity Shape
Letter Size Envelope Larger Than Letter Envelope Postcard
1987 2006 2007 1987 2006 2007 1987 2006 2007
Previous customer 53.4 75.5 78.7 53.6 81.1 83.5 58.4 79.8 81.7
Organization known 22.8 13.3 12.8 19.8 9.7 9.7 28.3 10.7 10.9
Organization unknown 12.7 5.8 4.7 13.6 4.2 3.8 10.6 6.1 5.1
Familiarity Shape
Catalog Not In Envelope Flyers Newspapers/Magazines
1987 2006 2007 1987 2006 2007 1987 2006 2007
Previous customer 70.5 83.8 86.4 66.6 82.0 85.6 67.4 77.4 76.4
Organization known 30.2 9.2 8.2 28.7 9.0 8.4 46.0 14.2 14.0
Organization unknown 18.9 4.2 3.6 16.3 4.8 3.0 25.9 3.6 2.9
NOTE: Percentages do not add up to 100% due to the exclusion of "missing".