Table A3-36
Standard Mail Percentage of Pieces Eliciting
Intended Response by Shape and Familiarity With Organization
Postal Fiscal Years 1987, 2006 and 2007
(Diary Data)
Familiarity Shape
Letter Size Envelope Larger Than Letter Size Envelope Postcard
1987 2006 2007 1987 2006 2007 1987 2006 2007
Previous customer 20.3 15.1 16.8 22.7 9.7 10.0 20.3 12.1 10.5
Organization known 5.9 31.3 31.0 7.1 13.5 16.1 8.8 10.0 10.7
Organization unknown 5.0 27.8 25.6 5.2 5.5 17.6 3.6 9.4 9.1
Familiarity Shape
Catalog Not In Envelope Flyers Newspapers/Magazines
1987 2006 2007 1987 2006 2007 1987 2006 2007
Previous customer 21.5 28.2 28.2 22.3 28.4 28.8 21.8 3.3 3.0
Organization known 6.4 24.5 24.5 4.6 15.4 14.0 0.0 3.7 1.8
Organization unknown 5.0 18.7 30.3 4.8 33.7 14.7 4.5 2.6 1.6
Note: Percents are row percentages within each familiarity classification. 
Totals may not equal exactly 100% due to unreported categories.
  Fluctuations may be due to small sample sizes.