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2000 Annual Report
- page 5 of 70
To the President,
Members of Congress, postal stakeholders, and the American people:
The new millennium has brought both challenge and
opportunity for the United States Postal Service and its employees.
While the obstacles to our success have never been greater, the
results we achieved in 2000—through hard work, productivity and
a commitment to innovation—are both noteworthy and admirable.
Mail volume growth, network costs and revenue continue to be influenced
by a broad range of external factors—many beyond our direct control.
Technology is reshaping communication patterns and creating new
ways for people to conduct business, interact with their government
and become better informed. Competition confronts us in both traditional
guises on traditional fronts and in the form of new challengers,
such as foreign postal administrations, freed from stifling regulatory
oversight, entering the U.S. marketplace. New competition has contributed
to heightened customer expectations. Finally, our vast national
postal network, unparalleled in both scope and capability, requires
more and more resources, at a time when those resources grow scarcer.
Nevertheless, in the past year, the Postal Service and its people
achieved record-setting performance in moving the mail from sender
to recipient. We reached more delivery points than ever. We increased
overall productivity to the highest level in almost a decade. And
we designed, developed and introduced new products and services,
eCommerce-focused and Web-enabled, to make our core business more
efficient and to meet our customers’ changing needs.
In this Annual Report, you will read about higher First-Class Mail
delivery scores, new initiatives, and a path towards organizational
change as embodied in our workplace safety and diversity initiatives.
That we have accomplished so much in such an uncertain, challenging
environment is testament to the skill, drive and loyalty of our
employees. I salute them for their efforts.
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While the obstacles to our success have
never been greater, the results we achieved in 2000—through
hard work, productivity and a commitment to innovation—are
both noteworthy and admirable.
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