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2000 Annual Report
- page 4 of 70
Welcoming a new century—bug free. Years of painstaking
preparation kept the mail moving and kept financial information
and all other key systems intact.
Watching our dollars. Despite huge and unanticipated
rises in the cost of fuel and some employee benefits, we were
able to trim spending by more than $1 billion, bringing us just
about to the break-even mark for the year.
Delivering record service. External First-Class
Mail delivery scores, as recorded by PricewaterhouseCoopers,
showed that 94 percent of First-Class Mail destined for next-day
delivery received overnight service.
Keeping customers satisfied. Customer satisfaction
measurements showed that 92 percent of households surveyed had
a positive perception of the Postal Service, with almost two out
of three rating their satisfaction as “very good” or “excellent.”
Securing a safer workplace. The independent Commission
on a Safe and Secure Workplace, led by Joseph Califano, found
that Postal Service employees were far less likely than others
to experience violence on the job. The Commission dismissed the
phrase “going postal” as nothing but a “myth.” Ongoing initiatives
and implementation of recommendations in the Commission’s report
will benefit our employees with an even safer and more secure
workplace.
Celebrating diversity. Our successful and innovative
diversity initiatives were recognized by the Vice President’s
Commission on Reinventing Government, which presented us with
the prestigious Hammer Award. Echoing this finding, Fortune magazine
found the Postal Service to be one of the 10 best workplaces for
minority employees.
Improving operations. We began deploying state-of-the-art
flat-sorting equipment—the AFSM 100—which brings the efficiency,
speed and accuracy of automation to the processing of catalogs,
newspapers, magazines and larger envelopes. Innovative technology
also has boosted the “read” rates of Optical Character Readers
by 8 percent, further enhancing the automated processing of letter-size
mail.
Increasing productivity. Total factor productivity
increased a remarkable 2.5 percent from last year’s levels. Our
Breakthrough Productivity Initiative, which focuses on operations,
transportation, purchasing and administrative efficiencies, will
help us to carry this progress into the future.
Bringing you the world. We took the first steps
in simplifying our international product offerings to make it
easier for customers to select the level of service they need:
fast, faster or fastest. Of course, there will be economy service,
too. Global Express Guaranteed (formerly Priority Mail Global
Guaranteed), our premier international expedited service, now
offers delivery to 200 countries.
Expanding a tradition of trust. Continuing to
take advantage of new technology to offer solutions to customer
needs, we’ve introduced a suite of electronic services that build
on our long tradition of security and trust. USPS eBillPay is
a quick, easy and inexpensive way to receive and pay bills—with
the click of a mouse. Our Electronic Postmark provides a trusted
time and date stamp for electronic communications. And PosteCS
offers secure, global electronic courier service for individuals
and businesses.
Planning for a new tomorrow. Within the context
of a radically altered competitive environment and an array of
new communication technologies, we worked with Congress as it
continued consideration of legislation that would provide a new
regulatory model for the Postal Service.
Keeping up with you. We’ve added the equivalent
of a city the size of Chicago to our delivery network, expanding
to accommodate an ever-growing nation.
Winning the race. Lance Armstrong and the USPS
Pro Cycling Team made the Tour de France their Tour de Force,
chalking up their second consecutive win in the world’s most challenging
cycling event.
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