How to Read
Our Annual Report
2000 Highlights
Letter from
the Postmaster General/CEO
2000 Year
in Review
Delivering
the Future
The Governors
of the Postal Service
Audit Committee
Financial
Section
How to Read
Our Financial Statements
Quick
Find index
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2000 Annual Report
- page 16 of 70
Adding Value to
What We Do
The Postal Service does not thrive by cost cutting
alone. We have to nurture the business, too. We know today’s consumers
are more savvy than ever. They appreciate tradition – and thrive
on innovation. They spend their evenings reading novels by literary
giants and popular authors. But instead of making a trip to the
bookstore, they order best sellers online, then have them delivered
by mail. They like the speed, flexibility and convenience of electronic
communication. Why shouldn’t they? We live in a fast-paced world.
The Postal Service has a firm understanding of the changes that
are occurring in the way we communicate. With that understanding,
our commitment to providing universal service—to everyone, everywhere,
every day—is expanding to include the Internet.
It’s where a lot of our customers are headed. Our efforts to reach
them where they live and work these days have given rise to a host
of hybrid postal products that combine the trust of traditional
mail, with the potential of the Internet. We think these products
and services are just what America’s Internet-savvy consumers are
looking for.
We’ve introduced web-based services that build on our tradition
of trust and security. USPS eBillPay is a quick, easy and inexpensive
way to receive and pay bills – with the click of a mouse. Our Electronic
Postmark provides a trusted date and time stamp for electronic communications.
And, with the introduction of PosteCS, we bring secure, global electronic
document delivery to individuals and businesses. And we’re not done
yet.
You see, we’ve begun creating new products and new revenue streams
to ensure that the nation’s Postal Service remains a viable player
in the communications industry of today, and tomorrow.
We are continuing to strengthen our core products. First-Class Mail
continues to offer tremendous value and visibility. People still
want to touch and read their publications. Advertising mail is seen
by many to be the best medium for developing long-term customer
relationships, for both traditional and e-businesses. Beyond that,
the e-business boom presents phenomenal growth opportunities for
Express Mail, Priority Mail and package delivery. Today’s global
economy is an invitation to greater use of international mail products.
And, all day, every day, our online services let customers buy stamps
and postage, confirm delivery, arrange for package returns, get
ZIP Code information, locate post offices and order Priority Mail
and Express Mail supplies.
We’re continuing to add value to our products and services. Just
watch. You’ll be seeing some exciting innovations in the months
to come.
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