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External Recruitment Announcement
Employee Development and Diversity


Position Number:   EX-07-799

Closing Date:   01/16/08

TITLE:   MANAGER, CONFLICT MANAGEMENT / DISPUTE RESOLUTION SERVICES

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals to work in our EMPLOYEE DEVELOPMENT AND DIVERSITY office in WASHINGTON, DC. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

REQUIREMENTS:
  1. Ability to implement a variety of strategies to prevent and resolve complaints and workplace disputes.
  2. Knowledge of statutes, regulations, case law, and administrative procedures pertaining to Federal Equal Employment Opportunity (EEO) laws, regulations, and complaints, and disciplinary appeals handled by the Merit Systems Protection Board (MSPB).
  3. Knowledge of the principles and components of an Integrated Conflict Management System, including interest-based problem solving and processes for raising and resolving workplace and organizational issues.
  4. Ability to apply analytical and strategic thinking skills to resolve disputes.
  5. Ability to perform fact-finding activities and solve problems.
  6. Ability to communicate orally and in writing in order to provide guidance to employees and managers on issues related to conflict resolution.
  7. Ability to establish and maintain effective working relationships within the organization at all levels and outside the organization to provide expert advice and represent the organization.
  8. Ability to assess organizational needs and create programs, including developing objectives, action plans and timelines, determine resource requirements, monitor progress and report results.
  9. Ability to evaluate data, summarize findings, and develop a course of action based on results.
  10. Ability to manage teams and projects, including developing plans and timelines, determining resource requirements, budgeting, monitoring progress, and reporting results.
 
NOTE(S):
Degree or certification in Dispute Resolution or related field preferred.
 
If your qualifications match the above requirements, follow the "How to Apply" instructions below.

SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.

Qualified applicants must successfully pass a pre-employment drug screening to meet the U. S. Postal Service’s requirement to be drug free. Applicants must also be a U. S. citizen or have permanent resident alien status.

The salary range is $60,913 - $118,300. Salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending account, flextime scheduling of core work hours, annual and sick leave.

HOW TO APPLY:
Applicants should complete PS Form 2591, Application for Employment, and submit a narrative statement of qualifications for each knowledge, skill, or ability (KSA) requirement stated on this vacancy announcement. PS Form 2591 can be found at http://www.usps.com/forms/employforms.htm. Submission of a resume is optional, but not required as part of the application. Applicants are encouraged to apply electronically to the email address below. If applying electronically, applications must be received at the electronic address by 11:59 p.m. (Eastern Time) on the vacancy announcement closing date. For those applicants not able to apply electronically, applications may be mailed to the application mailing address and must be postmarked on or before the vacancy announcement closing date.

E-MAIL TO: usps.eapply@usps.gov
 
MAIL TO:
HRSSC EAS Selections - VA# EX-07-799
PO Box 970200
Greensboro, NC 27497-0200
 
IMPORTANT INFORMATION:
Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DDForm 214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an equal opportunity employer. The USPS provides reasonable accommodation to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application, bidding, interview, and/or selection process, please contact the office identified on the vacancy announcement. The decision on granting reasonable accommodation will be on a case-by-case basis.