Appendix M
Resource Information

Web Site Addresses	Information Contained On Site
www.aimi.org	AIM, Inc.—standards for EMM barcode symbologies.
www.ansi.org	American National Standards Institute (ANSI)—barcode print quality guidelines.
www.dnb.com	Dun & Bradstreet web site.
www.ribbs.usps.gov	Current mailer news, weather alerts affecting delivery, and more.
http://pe.usps.gov	Postal Explorer—Domestic Mail Manual, International Mail Manual, rate calculator, business forms.
www.usps.com Track and Confirm	Delivery information lookup.
www.usps.com (click on "All Products and Services")	Business Mail Entry locator, business and rate information, publications, supplies.
www.usps.com/publications	Publication 97, Publication 97-A, Publication 401, and other postal publications.

Resource Name	Phone Number	Type of Support
Electronic Data Interchange (EDI) Service Center	919-501-9850	EDI communication issues/questions.
National Customer Support Center (NCSC)—Delivery Confirmation	877-264-9693 901-821-6244 (fax)	Technical support related to electronic file, transmission protocols, and retrieval of Manifest Data Edit Error/Warning Listing. Electronic file certification process, generation of barcoded labels.
San Mateo Communication Support	877-245-1659	Electronic transmission.
USPS Customer Service	800-275-8777	Rate and other postal information, and district manager of Business Mail Entry.
USPS Customer Service—Express Mail Supply Center	800-610-8734	Delivery status on supply orders and ordering Express Mail supplies. Delivery status on Express and Delivery Confirmation mailpieces.