5-5 Adjusting for Damaged or Withdrawn Mail

5-5.1 The manifest must be adjusted if mail that is reported on the manifest is damaged during processing and cannot be presented or if mail is withdrawn for any other reason.

5-5.2 To adjust for damaged or withdrawn mail, follow the instructions in either item a or b below:

1. Line out the identification number, weight, and postage information on the itemized manifest (line out the piece on PS Form 3877, if applicable).
2. Deduct the total number of pieces, piece weights, and postage and fees from the totals shown on the manifest, summary, and postage statement, and write the following information about each damaged or withdrawn mailpiece on a separate listing:
1. Unique identification number.
2. Piece weight.
3. Postage (and fee amount if applicable).