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Home > About USPS & News > Forms & Publications > Postal Periodicals and Publications > Publications > Publication 122 - Customer Guide to Filing Domestic Insurance Claims or Registered Mail Inquiries > Payable Claims
The types of indemnity claims that are payable are as
follows:
a. Actual value of lost articles at the time and place
of mailing.
b. Cost of repairing a damaged article or replacing a
totally damaged article not exceeding actual value
of the article at the time of mailing or the amount
of insurance coverage purchased.
c. Remittance due on a COD parcel not received by
the mailer, subject to the limitations set by the
standards for COD service.
d. Reasonable costs incurred duplicating documents
such as:
(1) Copying service charges.
(2) Notary fees.
(3) Bonding fees for replacement of stock or bond
certificates.
(4) Reasonable attorney’s fees if required to
replace the lost or damaged documents.
(5) Other direct and necessary expenses or costs,
as determined by the Postal Service.
(6) Face value of negotiable documents that
cannot be reconstructed up to the amount
of insurance coverage purchased, but not
to exceed the $25,000 maximum amount
of insurance coverage available if sent by
Registered Mail service.
e. Extra cost of gift wrapping, if the gift-wrapped
article was enclosed in another container when
mailed.
f. Cost of outer container, if designed and
constructed exclusively for the article sent.
g. Fair market value of stamps and coins of
philatelic or numismatic value, as determined by
a recognized stamp or coin dealer or current coin
and stamp collector’s newsletter and trade paper.
h. Federal, state, or city sales tax paid on articles lost
or totally damaged.
i. Postage (not fee) paid for sending damaged
articles for repair. (The Postal Service must be
used for this purpose.)
j. Cost of film stock or blank tape for photographic
film, negatives, slides, transparencies, videotapes,
laser disks, x-rays, magnetic resonance imaging
(MRI) prints, computerized axial tomography (CAT)
scan prints, etc.
k. Cost of bees, crickets, or baby poultry destroyed
by physical damage to the package or delay
for which the Postal Service is responsible.
(In the absence of definite evidence showing
responsibility for death of these insects or animals,
the Postal Service is presumed to be at fault if
10 percent or more are dead on delivery, and
will pay indemnity for all dead bees, crickets, or
poultry; if less than 10 percent, the Postal Service
is not presumed to be at fault.)
l. Cost of filing a lost ticket report with the airline.
m. Per page copying cost of lost or damaged
blueprints, schematics, etc.
n. For bulk insured articles, indemnity is provided for
the lesser of (1) the actual value of the article at
the time of mailing or (2) the wholesale cost of the
contents to the mailer.
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