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Home > About USPS & News > Forms & Publications > Postal Periodicals and Publications > Publications > Publication 122 - Customer Guide to Filing Domestic Insurance Claims or Registered Mail Inquiries > How to File
Obtain a PS Form 1000, Domestic Claim or Registered
Mail Inquiry, from any Post Office or print one from
our Web site at www.usps.com; click on Find a Form.
Complete section A of the form.
The form asks for names and addresses of the mailer
and addressee, date of mailing, amount claimed, and
other information.
The information on the claim form is self-explanatory.
Please complete all spaces that apply. If you have
any questions or need assistance, a Postal Service
employee will be glad to help you.
Take the form, along with (1) evidence of insurance,
(2) evidence of value, (3) proof of damage, or (4) proof
of loss (for unnumbered Insured Mail only) to any Post
Office.
Show that insurance, Registered Mail, COD, or Express
Mail service was purchased for the article mailed.
Although it is best to submit the original mailing
receipt if possible, any of the following are acceptable:
a. The original mailing receipt issued at the time
of mailing (retail Insured Mail, Registered Mail,
and COD receipts must contain a Postal Service
postmark). Reproduced copies are not acceptable.
Receipts for unnumbered Insured and Express
Mail articles must be surrendered at the time the
claim is initiated.
b. The wrapper showing the names and addresses
of the mailer and the addressee along with the
proper mail endorsement tag or label showing
that the article was sent Insured Mail, Registered
Mail, COD, or Express Mail. If only the wrapper is
submitted, indemnity may be limited to $100 for
Insured Mail, $100 for Registered Mail, $50 for
COD, and $100 for Express Mail.
c. The original sales receipt from the Postal Service
listing the mailing receipt number and insurance
amount is acceptable if the original mailing receipt
is not available. Reproduced copies of the sales
receipts are not acceptable.
d. A computer printout from the Web-based
application through which the label was printed
and insurance was purchased. The printout
must clearly identify the following: the Delivery
Confirmation™ or Signature Confirmation™
services number of the insured parcel, total
postage paid, insurance fee paid, declared value,
declared mailing/shipping date, origin ZIP Code™,
and delivery ZIP Code.
e. A printed online label record.
Submit evidence to show the cost or value of the
article at the time it was mailed. Evidence of value
other than those listed, may be requested to help
make an accurate determination of the value.
One or more of the following are acceptable:
a. Sales receipt, invoice, bill of sale, or statement of
value from a reputable dealer.
b. For items valued up to $100, your own statement
describing the lost or damaged article including
the date and place of purchase, the amount paid,
and whether new or used (only if a sales receipt
or invoice is not available). If the article mailed
is a hobby, craft, or similar handmade item, the
statement must include the cost of the materials
used in making the item. The statement must
describe the article in sufficient detail to allow
us to determine whether the value claimed is
accurate.
c. Picture from a catalog showing the value of a
similar article (only if a sales receipt, invoice, or
statement of value from a reputable dealer is not
available). The date and place of purchase must be
included.
d. Paid repair bills; estimates of repair costs or
appraisals from a reputable dealer if the claim is
for partial damage. However, appraisals and repair
estimates themselves are not payable. Repair
costs may not exceed the value at the time of
mailing.
e. Receipt or invoice for the costs incurred to buy a
surety bond required to reissue a lost item.
f. Receipt or invoice of costs incurred for the
reconstruction (duplicating) of nonnegotiable
documents.
g. A copy of a canceled check, money order receipt,
credit card statement, or other documentation
including the amount paid. For Internet purchases,
a copy of the front and back of the canceled
check, money order receipt, or a copy of the credit
card billing statement is required.
h. For Internet transactions conducted through
a Web-based payment network that offers
payment services through a stored value account,
a computer printout of an online transaction
identifying the purchaser and seller, price paid,
date of transaction, description of item purchased,
and assurance that the transaction status is
completed. The printout must clearly identify the
Web-based payment network provider through
which the Internet transaction was conducted.
For damage or loss of contents, the addressee must
immediately present the article and mailing container,
including the wrapping, packaging, and any contents
that were received to the Post Office.
For unnumbered Insured Mail, the mailer must present
a written and signed document (such as a letter) from
the addressee, dated at least 21 days after the article
was mailed, stating that the addressee did not receive
the article.
Numbered Insured Mail, Registered Mail, COD, and
Express Mail articles do not require proof of loss
from the customer. Once the claim is filed, the Postal
Service will verify whether the article was delivered.
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